Mad Greens World Headquarters

Thanks for the note and giving us a chance to respondThe prices on our menu (attached) include a choice of a protein, and they are the same in-store or online (www.madgreens.com)We do not advertise that by electing to forego the protein, a credit is givenThat has simply been a gesture of goodwill to guests, like [redacted] , who ask for it when they are in the restaurantUnfortunately, our online ordering platform, ***, does not allow credits on the guest-facing side like it does on the in-store POS side and this is a limitation beyond our controlWe’ve been working with them over the year to try and implement this functionality but with no availTherefore, the online menu is created and acts like the menu is designed, for prices to include a protein of choiceThank you, [redacted] from MAD Greens

Initial Business Response /* (1000, 4, 2015/06/11) */
customer was refunded on 6/no excuse but our company recently changed our point of sale systemthe result was store level folks can't issue refunds on cards anymore, it has to be done at the corporate levelhopefully this matter is
considered resolved

Thanks for the note and giving us a chance to respond. The prices on our menu (attached) include a choice of a protein, and they are the same in-store or online (www.madgreens.com). We do not advertise that by electing to forego the protein, a credit is given. That has simply been a gesture of...

goodwill to guests, like [redacted], who ask for it when they are in the restaurant. Unfortunately, our online ordering platform, [redacted], does not allow credits on the guest-facing side like it does on the in-store POS side and this is a limitation beyond our control. We’ve been working with them over the year to try and implement this functionality but with no avail. Therefore, the online menu is created and acts like the menu is designed, for prices to include a protein of choice. Thank you,[redacted] from MAD Greens