Mad Mimi

Mad Mimi is a permission-based Email Service Provider and does not support or tolerate unsolicited sending (i.espam) This report was the first notification we've received from the complainant, and resulted from a brand new sending account in it's first day of operation We take spam complaints very seriously, and have taken immediate action, investigating and halting the sending in question We've also ensured the recipient address associated with the complaint will not receive any other email from our network (although they were not present in any of our clients' databases) Please let us know at [redacted] if we can ever be of further assistance

Hey all,*** here from Mad MimiThe complaint in question was in reference to an email that wasn’t actually sent via Mad Mimi's servers. The link contained in that message was created using tools in a Mad Mimi account, but that link and all other content was destroyed in
February when we first detected the sender was abusing our tools. The abuser set up a Mad Mimi account, then copied the content (including the Mad Mimi redirect links)The abuser then sent the content outside of Mad Mimi's servers, using their own personal inboxThe “You’re Not Lost..” page that the complainant saw occurred because we broke all malicious linksInstead of redirecting to a possible phishing or spam link, we broke those redirects to show an error message instead.Mad Mimi is a strictly oservice, and we fight spammers to the best of our abilityWe hate it when spam like this contains anything associated with us, and we’re committed to shutting down any and all spam accounts as soon as we detect abuse.Our Delivery and Compliance team was able to contact the complainant via email, apologize for the inconvenience, and work together to clarify the details of this particular case.I do encourage anyone with questions or concerns to get in touch with our team at ***We’re available 24/7/and always happy to help resolve any issue!Thanks,***

Mad Mimi is a permission-based Email Service Provider and does not support or tolerate unsolicited sending (i.e. spam).  This report was the first notification we've received from the complainant, and resulted from a brand new sending account in it's first day of operation.  We take spam...

complaints very seriously, and have taken immediate action, investigating and halting the sending in question.  We've also ensured the recipient address associated with the complaint will not receive any other email from our network (although they were not present in any of our clients' databases).  Please let us know at [redacted] if we can ever be of further assistance.

Review: This business is sending me unsolicited emails. I have never signed up or requested to be on any of their email lists, or any organization associated with them.

The solicitation email has a link at the bottom of the email to unsubscribe, but the link does not go to a page to unsubscribe, rather, it goes to a page that says "

You're not lost… You're just taking the scenic route." It sounds like someone's idea of a joke, but I'm not amused. From this page, there is no clear path to unsubscribe from their email lists. This is harassment, not to mention not complying with the federal law governing unsolicited emails.Desired Settlement: There are very strict, very stiff penalties for any company who knowingly allows this to happen. It should be brought to their attention and if not fixed immediately, this complaint should serve as notice for any possible penalties to be brought against the company. At the very least, I deserve an apology for the incontinence of all of this. It is difficult to believe that the company would not be aware of this problem almost immediately, and nearly impossible to believe that they wouldn't be aware of it within a few hours of it happening. This is, after all, their business.

Business

Response:

Hey all,[redacted] here from Mad Mimi. The complaint in question was in reference to an email that wasn’t actually sent via Mad Mimi's servers. The link contained in that message was created using tools in a Mad Mimi account, but that link and all other content was destroyed in February when we first detected the sender was abusing our tools. The abuser set up a Mad Mimi account, then copied the content (including the Mad Mimi redirect links). The abuser then sent the content outside of Mad Mimi's servers, using their own personal inbox. The “You’re Not Lost..” page that the complainant saw occurred because we broke all malicious links. Instead of redirecting to a possible phishing or spam link, we broke those redirects to show an error message instead.Mad Mimi is a strictly opt-in service, and we fight spammers to the best of our ability. We hate it when spam like this contains anything associated with us, and we’re committed to shutting down any and all spam accounts as soon as we detect abuse.Our Delivery and Compliance team was able to contact the complainant via email, apologize for the inconvenience, and work together to clarify the details of this particular case.I do encourage anyone with questions or concerns to get in touch with our team at [redacted]. We’re available 24/7/365 and always happy to help resolve any issue!Thanks,[redacted]

Review: Mad Mimi has not stopped spamming me with adds for [redacted] a client of theirs. I have had e-mail exchanges with [redacted] of [redacted] that have proved fruitless. I have used the "unsubscribe" feature on the [redacted] add three or four time to no effect.

Note: I made a purchase from [redacted] some months ago. I unsubscribed from their daily e-mails only after calling [redacted] directly and complaining. Now there new adds from my old information that I thought was ended. Someone is using my old information to spam me and I am not happy.Desired Settlement: Have Mad Mimi completely and forever not ever contact me and that goes for [redacted] and [redacted] in spades.

Business

Response:

Mad Mimi is a permission-based Email Service Provider and does not support or tolerate unsolicited sending (i.e. spam). This report was the first notification we've received from the complainant, and resulted from a brand new sending account in it's first day of operation. We take spam complaints very seriously, and have taken immediate action, investigating and halting the sending in question. We've also ensured the recipient address associated with the complaint will not receive any other email from our network (although they were not present in any of our clients' databases). Please let us know at [redacted] if we can ever be of further assistance.

Review: this company send out spam e-mail. I do not wish to receive any e-mail from them or any of their customers at anytimeDesired Settlement: removal from all e-mail lists including any future list.

Business

Response:

Hi there,

Here at Mad Mimi we hate spam and take many precautions to prevent unsolicited email from being sent. We review every new account, require them to confirm that their email list has directly opted in to receive emails and we then monitor send results 24 hours a day to look out for any warning signs and abuse complaints. We work directly with ISP's to ensure compliance and take immediate action if a sender is not in compliance.

In this instance, regarding [redacted]'s complaint, we've removed his email address from the sender's account and also made sure that no other Mad Mimi users may email that address via any other account in the future.

I appreciate [redacted] bringing this to our attention and we're currently working with the sender to ensure that they're in compliance with Mad Mimi's permissions policy and ISP guidelines.

Regards,