Mad Mobile Repair Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I need to start off by saying that Pentair has agreed to provide a full refund in the amount of $2, I have signed an agreement letter with them, but have not received the actual refund yet.I am going to address the message that was provided by Pentair below, only for the sake of responding to the report and accusations.This appears to be a repeat of the last message Also, to address what he stated was in my own words at the bottom of his message, in their own words from their Technical Support person on May 29, 2014:"I wouldn’t say it would damage the system, but the system wouldn’t filter..."Pentair Technical SupportPlumbing was corrected and still did not filter, so the units were deemed defective by this same Pentair Technical Support department after a troubleshooting session by them.Below is the actual timeline, from all of the communications that I have record of This has previously been reported to the Revdex.com.With the amount of time that has gone by, the amount of stress, run-around, etcI asked for a refund, as initially promised, and they pick up the systems Then this will be settled.09/17/– systems installed10/15/– Warranty claim reported to Pentair10/18/– more details on issues with systems provided to Pentair12/7/– followed up, no update, requested refund on systems, since Pentair had not taken care of warranty issues12/26/– followed up12/– 4/- Several communications , Pentair giving me the run-around4/21/– Was told that I had to handle the refund or warranty through Pepsco since I am in Texas 4/– 10/– Pepsco gave me run-around and then finally sent me back to Pentair on 10/24/201410/24/– 11/12/– Communications with Pentair11/12/– [redacted] ***, customer service manager at Pentair called me and authorized a return and refund of the systems.11/12/– 11/19/– given the runaround by Pentair to contact multiple distributors.11/19/– Johnson Burke Supplies, a distributor, wrote: “***, good morning I finally got to speak with [redacted] at Pentair this morning Yes you are correct Pentair is willing to reimburse you for the product“12/01/– Was contacted by Pentair that they will in fact not provide a refund as they had promised.12/– 9/30/– continuous run-around about warranty claim by Pentair, until on 9/30/20159/30/– Pentair confirmed through troubleshooting that the systems were in fact defective, as I initially reported in October 2013, less than month after their installation Pentair stated they would see what needed to be done to resolve the issue.11/16/– Still no resolution, and it has been years and month attempting to resolve this Thank you, [redacted] Schneider Road Howe, TX

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I apologize for the delay in response but I have been out of the office for over a week Pentair will be more than happy to provide warranty on the heater once the installation issues have been corrected as explained in my October 27, correspondence which is attached for reference Once venting is installed on the heater to eliminate any dangerous exhaust conditions, including Carbon Monoxide, once sufficient air supply for proper combustion and ventilation proper combustion air is installed, minimum clearances from a combustible surface are met and properly sized gas meter installed warranty can be performed on the heater

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Not once has she called me If needed I can go to Verizon and request call logs and show the multitude of phone calls made By me without answerSecondly, the insurance company only pays for water damage at a cap of $2, It is not illegal Her professionalism is lacking She did not provide a report of the 8,tests If it failed twice in two weeks for me, how could there not be any issues during their "rigorous" testing? Regards, [redacted] ***

We apologize for the difficulty in reaching Pentair Technical Service however, the first two heater incidents Pentair was not notified of since you dealt directly with your installer It is my understanding that a service call has been scheduled to actually troubleshoot your heater issues with a service team hired by Pentair I will contact you directly via email with the results of the inspection to inform you if a new heater is justified under the terms and conditions of the Limited Warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have the original owner’s manual and warranties provided by Pentair / Sta-Rite that came in the factory sealed shipping boxes I’ve attached a copy of the original purchase receipts, front and back cover of the owner’s manuals and warranties for my Sta-Rite pool pump, filter, filter valve and heater Again, these are the original Pentair provided manuals that came with each of the products Sta-Rite Equipment Purchase Date Product Documentation Date Stated Filter Tank Warranty Max-E-Pro Pump 7/9/7/21/years Multi-Port Filter Valve 6/16/12/12/years System DE Filter S7MD6/15/4/20/years Max-E-Therm Heater SR400HD 5/29/6/03/Not Stated Note that the revision date on the product materials generally lag the purchase and manufacturing date of the equipment by roughly two years or more My point is that it may have been Pentair’s desire to change their stated warranty by the time that they manufactured their Sta-Rite products back in But, they clearly did not include their updated product documentation with the stated warranty change until a later date A Pentair Service Representative explained that the company prints the product manuals in bulk and that they continue to include the older (still applicable) materials with their current products until their inventory is exhausted The printed and bound owner’s manual and warranty provided by Pentair in the original factory sealed carton states that their product is covered by a 10-year warranty Part of this filter was already replaced under the stated warranty I am respectfully requesting that Pentair honor the year stated warranty that was provided with the equipment Regards, [redacted] ***

We apologize for the confusion but the subject WhisperFlo pump WFDS-P/N that was sold and installed at the ***y residence is manufactured with the motor P/N uprated motor with a service factor of 1HP The replacement motor for the subject WhisperFlo pump WFDS-P/N is P/N full rated motor P/N 350088S with a service factor of 1HP The replacement motor is never used or reconditioned and is always newThe full rated motor P/N 350088S with a service factor of 1HP is the proper replacement motor for this pump I have attached a PDF of a website to help explain service factors and pump motors

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I had not heard back from the company other than a message saying you had sent it to the wrong department I was awaiting a final response from them so I could say all was resolved now.I would like to have the case closed satisfactorily that the company has resolved the issue with me by providing the refund that I requestedThanks, [redacted] H [redacted]

Pentair, Incacquired Sta-Rite Pool, LLC on July 31, and through Sta-Rite and Pentair had separate publications including but not limited to the product catalogs, owner’s manuals and sales literature. On December 31, 2006, Sta-Rite merged into Pentair Water Pool and Spa and
Sta-Rite became a brand under Pentair not a company identity. Accordingly, all publications including all owner’s manuals were under Pentair Water Pool and Spa, Inc., with Sta-Rite being a brand of the subject System Modular D.EFilter P/N S7MD60. The subject filter was manufactured April 29, well after any Sta-Rite manual would have been shipped with the subject filter. The Limited Warranty that shipped with the subject filter manufactured April 20, was valid for one (1) year. Any other documentation presented to Mr*** stating a longer warranty period for his filter was not provided by Pentair. Therefore, Pentair must respectfully deny this request for a replacement filter or reimbursement for a product that has been out of warranty for over six (6) years. I have attached the manual and the Limited Warranty Card that Pentair would have shipped with the subject filter

To my Understanding and seeing, this Claim has been taken care of. The Product Simer *** was Delivered to *** *** by FedEx on 10/10/at 10:AM. Thank you for letting us be assistance to you all. SWW

In response to the complaint allegations that we wish to address below...On 04/28/16, we were notified of the claim and directed our response and requests for the product along with all supporting documents needed to process the claim directly onto the customerIn the interim,
the customer called and emailed (not times) in which we responded accordingly each time via call and/or email mainly due to my out of office/travellingThe customer continued to demand resolution of the claim despite our initial explanation stating that the product is required for examination which will take up to days to complete after receipt of the sameThe delay in receiving the product was the result of the customer's installer and their distributor (not employees of Pentair) that had recovered the product and finally shipped it into us just in June 2016. Upon receipt of the product, I requested that the same be immediately examined by our Engineering Department to determine the cause of failure. On 06/28/16, the product was examined for more than 8,consecutive testing cycles to find neither any intermittent operation, manufacturing design nor material deficiencies that caused the alleged failureOn 7/7/we informed the customer of our findings, denied and the claim and returned the productWe further understand as provided in writing by the customer that a claim was filed directly through his insurance carrier, Allstate for the recovery and reimbursement of the claim damages. Please note that it is illegal for the customer to double dip and seek damage recovery from both his insurance carrier and the manufacturer for the same claim and damages. We are positive since Allstate paid the customer that they will also examine the product and subrogate against us if there investigation deems necessary.Thank you

This is not my “pool division” complaint but Sara Flaherty has been handling this matter.*** ***Intellectual Property & Claim ManagerPentair Water Pool and Spa, IncWest Los Angeles AvenueMoorpark, CA 93021Office 1.805.553.5247Fax 1.866.741.1869***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint would have not been filed for the simple fact it was a circuit breaker issue not a motor issueShore electric decided to replace the motor instead of the breaker and then we got a remanufactured motor the clunked and winesI spoke to several people until my wife got a call from *** and he didn't know nothing about the circuit breaker but insisted *** was telling the truth and somewhat saying she was a liar*** said they would be replacing the motor with a less of a motor which does the same job for our pool sizeThey sent *** out this time I am assuming *** who normally handles these calls was busy and the motor was scratched and dented and had a date of on it So not remanufactured I certainly say yes it's remanufactured My conclusion is we have a beautiful pool that's months old with a remanufactured motor on it is disheartening Customer service is not what it use to be ??
Regards,
Ma

This two speed pump motor is fairly rare in your area and to have an older motor in stock and moved around is not surprising that it was slightly cosmetically damaged. But it is not a refurbished motor and is new. However, to make the consumer feel comfortable we will provide a new full rated motor P/N 350088S with a service factor of 1HP shipped directly to the residence. Once arrived contact me directly and arrangements will be made to remove the dented and scratched motor and install the new replacement. If this is acceptable please let me know

Despite the fact that it is still disputed that the subject manual was actually shipped with the filter by Pentair a bottom tank will be shipped to Mr*** and apologize for the unnecessary additional communication required to obtain the tank bottom.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
to ***in I did send pictures with the date on the motor clear as DayThe pictures are resent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I need to start off by saying that Pentair has agreed to provide a full refund in the amount of $2,000.00.  I have signed an agreement letter with them, but have not received the actual refund yet.I am going to address the message that was provided by Pentair below, only for the sake of responding to the report and accusations.This appears to be a repeat of the last message.  Also, to address what he stated was in my own words at the bottom of his message, in their own words from their Technical Support person on May 29, 2014:"I wouldn’t say it would damage the system, but the system wouldn’t filter..."Pentair Technical SupportPlumbing was corrected and still did not filter, so the units were deemed defective by this same Pentair Technical Support department after a troubleshooting session by them.Below is the actual timeline, from all of the communications that I have
record of.   This has previously been reported to the Revdex.com.With
the amount of time that has gone by, the amount of stress, run-around, etc. I asked for a refund, as initially promised, and they pick up the
systems.  Then this will be settled.09/17/2013 – systems installed10/15/2013 – Warranty claim reported to Pentair10/18/2013 – more details on issues with systems provided to
Pentair12/7/2013 – followed up, no update, requested refund on
systems, since Pentair had not taken care of warranty issues12/26/2013 – followed up12/2013 – 4/2014 - Several communications , Pentair giving
me the run-around4/21/2014 – Was told that I had to handle the refund or
warranty through Pepsco since I am in Texas 4/2014 – 10/2014 – Pepsco gave me run-around and then
finally sent me back to Pentair on 10/24/201410/24/2014 – 11/12/2014 – Communications with Pentair11/12/2014 – [redacted], customer service manager at
Pentair called me and authorized a return and refund of the systems.11/12/2014 – 11/19/2014 – given the runaround by Pentair to
contact multiple distributors.11/19/2014 – Johnson Burke Supplies, a distributor,
wrote:  “[redacted], good morning.  I finally got to speak with [redacted] at
Pentair this morning.  Yes you are correct Pentair is willing to reimburse you for the product. “12/01/2014 – Was contacted by Pentair that they will in fact
not provide a refund as they had promised.12/2014 – 9/30/2015 – continuous run-around about warranty
claim by Pentair, until on 9/30/20159/30/2015 – Pentair confirmed through troubleshooting that
the systems were in fact defective, as I initially reported in October 2013,
less than 1 month after their installation.  Pentair stated they would see
what needed to be done to resolve the issue.11/16/2015 – Still no resolution, and it has been 2
years and 1 month attempting to resolve this.  Thank you, [redacted]1081 Schneider Road Howe, TX  75459

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not once has she called me.  If needed I can go to Verizon and request call logs and show the multitude of phone calls made By me without answer. Secondly, the insurance company only pays for water damage at a cap of $2,000.  It is not illegal.  Her professionalism is lacking.  She did not provide a report of the 8,000 tests.  If it failed twice in two weeks for me, how could there not be any issues during their "rigorous" testing?
Regards,
[redacted]

We apologize for the difficulty in reaching Pentair Technical Service however, the first two heater incidents Pentair was not notified of since you dealt directly with your installer.  It is my understanding that a service call has been scheduled to actually troubleshoot your heater issues...

with a service team hired by Pentair.  I will contact you directly via email with the results of the inspection to inform you if a new heater is justified under the terms and conditions of the Limited Warranty.