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Mad Tatter Kustoms

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Mad Tatter Kustoms Reviews (2)

I already contacted customer and she agreed there was miscommunication and said she deleted all complaints she filed. Please contact me for any further action needed. Thanks[redacted]###-###-####

Review: Took my daughter into Mad Tatter on July 11th for a navel piercing, for her 17th Birthday. [redacted] was pierced by [redacted] who, at the time, seemed very knowledgable and talked up his game. After the piercing, he suggested we purchase H2Ocean spray to care for it but, alas, they were out of stock, and highly encouraged us to purchase a bottle of Blue Green Foam Soap right on the spot for her piercing care. Total cost of a minor piercing ($55) + cost of soap ($10) + credit/debit card service charge ($1) = $66. I wrote in a $10 tip for a grand total of $76.

July 13th rolls around and I notice an $80 pending charge on my bank account from Mad Tatter. I call the shop that day and spoke to a male about the situation. He took down my phone number and said he would have someone look into it. Received a call back from some other male who basically repeated back to me my complaint, and said he will have [redacted] "look into the system" that evening to see what was going on. Let's just say I had to call a total of 5 times, with much irritation in my voice on the 5th call, to get [redacted] to do anything and get back to me. After that, low and behold, she did call and left me a message on the phone saying that my card was accidentally switched with someone else's card and I paid their $80 balance and the other person was charged $76 for their $80 service. Ultimately, she offered for me to come back to the shop to get my $4. I requested for her to mail me the $4 because it's not like the shop is right around the corner from my house. I didn't feel like I needed to take another 40-50 min round-trip drive, spending MY time and MY gas, for their $4 mistake. [redacted] seemed confused and even hesitated on that request but then submitted. No money was ever mailed.

July 28th, while on vacation in California, [redacted] started getting super concerned about her piercing. She was afraid the top "ball" of the piercing ring was sinking into the skin and forming a pit. The skin around the piercing had a dark red ring and she was sensitive in that area and pretty much knew it was infected. We took her to a piercing shop in California to get an opinion on it, to verify if what she was thinking and feeling was true, or if this was just part of the natural healing process. The piercer at that shop told [redacted] that the ring she was pierced with was too short and she needed a longer one.

[redacted] called Mad Tatter right on the spot to tell them of the issue to see what could be done - should she buy a new ring and have the shop, in which she was standing in, switch it out for her...or could she wait until she gets back home from vacation, on Aug 2nd. Mad Tatter connected [redacted] with [redacted], [redacted] explained everything and [redacted] told [redacted] to come back into the shop and she would fix it for free - put in a larger ring.

On Aug 3rd, I took [redacted] back to Mad Tatter. We learned at that point that [redacted] wasn't in the shop just yet and was due in about 10 mins. [redacted] ([redacted] piercer) actually called [redacted] to verify that she was on her way in and told her that [redacted] was in the shop to get help with her situation. 10 minutes later, a man comes into the main area of the shop and asks for [redacted] and told her to come back to the piercing room so he could check it out. His assessment was that the ring WAS NOT too short, that it was totally fine and that her issue was due to improper cleaning and care. He suggested buying distilled water and making her own sea salt spray solution. I was called back in to get a summary from him of what was going on with the piercing and what she needs to do from there on out. Ok....cool. I then ask him if [redacted] was in the shop and, of course, she wasn't. The man was stuttering saying she wasn't there yet and she had to go to...and never officially said where she had to go to. That didn't matter. I wanted my $4 back. I mention that issue to the man and he instantly took his wallet out, handed me a $5 bill and apologized. I assumed right about then that he might of been her husband. Not sure though. I was not thrilled with the whole ordeal at that time but was happy I had my money back and that it felt rest assured [redacted] piercing was totally fine and it just needed some extra TLC. We left the shop that moment and purchased more supplies for care.

Aug 5th, [redacted] sends a text to [redacted] to announce that she was confused and did not know what to do because her belly wasn't improving and was actually hurting more. [redacted] requested that [redacted] send some pictures over. When [redacted] did, [redacted] responded with it was infected, the ring used for piercing was too small and that [redacted] pierced it up too high. [redacted] also said she did not know why [redacted] sold us the Blue soap. [redacted] requested that [redacted] come back into the shop on Aug 4th (for a 3rd time) to put a new ring in &/or re-peirce it for free. I told [redacted] to text [redacted] back (as I was very irritated that we were sold a product that was NOT for piercings) that we will be bringing back in the blue soap to exchange for the H2Ocean spray. The response was they still didn't have any sprays in the shop. Fine then...I want a refund. [redacted] said I would not be refunded. WOW. Sell us a wrong product, and even as the OWNER has confusion as to why her employee ([redacted]) did that, then refuse to make the wrong doing right. Refund me.

Aug 6th - I pick [redacted] up from school and had plans to head directly to Mad Tatter. [redacted] had talked with [redacted] the night before that she'd be in the shop somewhere from 11-2pm and upon more texting in the morning...[redacted] wasn't moved at all to get to the shop to care for a customer. We did not have the availability to sit around for [redacted] to announce (anywhere up until 2pm) that she was "on her way" to the shop. For real? I have a job, I have other kids to pick up from school hours later and [redacted] had to work at 4pm. Knowing how amazingly hard it's been to get [redacted] to do ANYTHING I did not want this going on any longer. Too much time has been invested already. Plus, she didn't even show up the first time she told [redacted] to come in to see her to receive help. [redacted] refused to provide attentive service.

Right then, at 10:45am, I place a call to another tattoo/piercing shop (that many have recommended to me) and asked how much they'd charge to basically fix the damage that Mad Tatter had done. I was told to come right in, they will assess [redacted] to see what is going on and they'll take care of it. We immediately drove straight there and upon the assessment, we learned that yes, she was infected, the piercing ring was indeed, way too small, [redacted] pierced her navel too high and also pierced too deep into the skin, where a mess of things can go wrong because of that down the line. When the ring was taken out, we noticed even her piercing holes were crooked. Just a complete slop job.

At this point, I want a FULL refund of my $76. If it wasn't for my daughter being very attentive, inquisitive and quick to action about her piercing, she would have had a huge infection develop and ultimately the piercing would have probably been rejected by her body.

1. I was initially overcharged for service.

2. [redacted] sold us a product that was completely wrong.

3. [redacted] said she would fix [redacted] issue for free and to come back in.

4. [redacted] knew [redacted] was in the shop on Aug 4th, was even IN THE AREA and decided to send in her - whoever he was - in to advise [redacted] on her situation. He advised incorrectly.

5. [redacted] again had to reach out to [redacted] about her problems. [redacted] says to come back in (gee...will she show this time??), she'll insert a larger ring &/or re-pierce it for free. Also, told [redacted] the Blue wash was wrong; yet refuses to exchange it for the correct product and ultimately won't refund that money due to her not having the H2Ocean stock on hand.

6. Upon assessment by an actual piercing professional, that ring needed to come out NOW and get healed before fixing it.

7. [redacted] is currently still being wishy washy on when [redacted] can come in to the shop, for when [redacted] will actually be there, to "fix" things. Well, we have already been taken care of. Thank you.

If [redacted] was not attentive to this situation she would have been left with a sloppy, crooked, infected mess. Also, when the ring was pulled out today, it is NOT the size people get pierced with. The size of that ring is the exact size of rings that are sold to be worn several months after the navel piercing has healed. It's been 1 lie after another and poor customer service all around. [redacted] would have shoved in a longer ring &/or even immediately do a new piercing before the current mess was dealt with and healed.

So much for an enjoyable 17th birthday gift and experience. How about refunding me my money, to hand back over to [redacted] (because it was her present) so [redacted] can actually get her problem fixed CORRECTLY and ethically. This has been complete nonsense especially when the shop owner acts like she could care less.Desired Settlement: Refund the entire $76 back, to a child, so she can have her navel pierced correctly and have a healthy and safe experience from a piercer and business.

Business

Response:

I already contacted customer and she agreed there was miscommunication and said she deleted all complaints she filed. Please contact me for any further action needed. Thanks[redacted]###-###-####

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Description: Tattoos, Tattoos - Removed, Art Goods, Ear & Body Piercing

Address: 10865 N 85th Ave Ste 2A, Peoria, Arizona, United States, 85345-6510

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