Madame Ladybug

I paid for my first box in late December 2017 and as of today February 11, 2018 I have not received anything. I sent emails and received an email on Jan 9, 2018 stating that my order had not been processed and I would get a tracking number when it shipped. Still nothing and I have sent several emails,which I have saved, and I never get a response back. I am not happy because Madame Lasybug took my money and never gave me my goods. Very dissappointed and irritated customer here.

This is an edit of my first review, I gave a 5 star rating which I did not intend to give.
Thank you

Review: On March 5,2015 I paid for a good from this company and still haven't received it. I have contacted them twice and will provide the emails if that helps. I was told twice that my order was due to ship out the next day and I am beginning to believe I have been duped.Desired Settlement: $39.99

Review: I received a damaged item. An item leaked all over my box, making it very unsanitary and a big sticky mess. I contacted the company, Company refuses to refund me and refuses to send out a replacement. I have contacted them via email several times, and they told me they would only replace one part of the box in a few weeks. Weeks have passed and I have no replaced box. Their emails were rude and extremely unprofessional. I have also searched and they do not have a business license.Desired Settlement: I would like a full refund or a full replacement.

Business

Response:

As a company we strive to make all of our customers fully satisfied with our products and services. If a customer is dissatisfied we do everything in our power to turn things around. Miss [redacted] contacted us on September 9th letting us know that when she received her box she saw that an item had leaked. We asked Miss [redacted] what the damage was. She responded by notifying us that only 2 items in the box were damaged. We asked if it was possible for her to send us a picture of the box, she refused to send us a picture. We still offered Miss [redacted] a replacement of the 2 damaged items, free shipping on her next purchase, a coupon code of $8 off, and an extra item. Miss [redacted] wanted the entire box to be replaced or a full refund. Being a new business we explained to Miss [redacted] that we cannot offer her a full replacement box if there were only 2 items damaged. We are willing to provide a replacement of the 2 damaged items, plus a lot more. Here is a link to our Terms of Service stating that for sanitary reasons we do not accept returns and if there is damage to our boxes we do our best to resolve the issue.