Madason Flowers

Is there any way to get more information regarding this order? I have searched the dollar amount provided and the customer name provided for the date listed on the complaint and have nothing that matchesCan we get who the services were for or which funeral home or church it went to? I also searched our website order history for Madason flowers sympathy orders and cannot find this customer info anywhereDid they actually place the order on our website or through FTD? The complaint keeps mentioning FTD which is different from our websiteI'm just trying to get to the bottom of this but cannot even find an order to start to dig into it.Kind regards,***

Is there any way to get more information regarding this order? I have searched the dollar amount provided and the customer name provided for the date listed on the complaint and have nothing that matchesCan we get who the services were for or which funeral home or church it went to? I also
searched our website order history for Madason flowers sympathy orders and cannot find this customer info anywhereDid they actually place the order on our website or through FTD? The complaint keeps mentioning FTD which is different from our websiteI'm just trying to get to the bottom of this but cannot even find an order to start to dig into it.Kind regards,***

Is there any way to get more information regarding this order? I have searched the dollar amount provided and the customer name provided for the date listed on the complaint and have nothing that matchesCan we get who the services were for or which funeral home or church it went to? I also
searched our website order history for Madason flowers sympathy orders and cannot find this customer info anywhereDid they actually place the order on our website or through FTD? The complaint keeps mentioning FTD which is different from our websiteI'm just trying to get to the bottom of this but cannot even find an order to start to dig into it.Kind regards,***