Maday Motors

Initial Business Response /* (1000, 5, 2015/11/16) */
In regards to Mrs. [redacted]'s complaint with our dealership and the handling of recall N47. Our dealership has not ever offered a monetary incentive to have a recall completed. The FCA corperation handles all notification and incentives for...

completion of any recalls on FCA branded vehicles. In this particular case, FCA issued recall N47 for rear structural reinforcement inspection and repair if required. It states in the notification letter received by Mrs. [redacted] that an inspection is needed on her 2002 Jeep Grand Cherokee. The letter shows 3 pictures of the rear end of a Jeep Grand Cherokee. One with no hitch, one with a factory or Mopar hitch, and one with an aftermarket hitch. It goes on to say if the vehicle is equipt with a factory or Mopar hitch or has no hitch, that only an inspection will be required and no further repair. The inspection and paper work takes about 5 mins to complete. If there is an after-market hitch installed, it will be replaced with a factory hitch and THEN you will receive the $100 Visa prepaid card for your time, about 2 hrs. I understand the letter is a little confusing, but if fully read, it does state how the recall and who qualifies for $100 prepaid card works. I did direct Mrs. [redacted] to call the FCA recall customer hotline at [redacted] for more information. I have attaches a copy of the recall letter with pictures.