Madd Fitness

See attached

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I sent a certified letter at their request asking for a final bill to be sent to me and they refused Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please let me know if I should mail the payment to the gym via certified mail or if I should call *** *** and make the payment through them
*** ***

May-09-Dear Representative of Revdex.com;*** *** could send a check to the Gym or pay over the phone with credit cardOnce we receive payment, we willsend a receipt and notice of cancellation to her

Apr-12-2014
Dear Representative of Revdex.com;On December 16, 2013, [redacted] entered into a one year contract for membership to Golds GymShrewsbury. Her husband [redacted] entered into a one year contract for membership on July 31, 2013. Both entered this agreement with full knowledge...

of the one year commitment, as evidenced by their initial on their attached copies of their contracts. Along with the membership, they also enrolled their child In the gyms Kidz Clubfor which provided child care during their time working out at the gym. On February 17, Golds Gym Shrewsbury received a certified mailed letter requesting to cancel both of the Lejas contracts. [redacted] Grossman, Gym Operations Manager, called the number on their account and no one was available to talk so she left a message asking for them to call. [redacted] called back on March 15" and proceeded to tell her he can no longer come to the gym because they have moved to a different city, [redacted] explained that the [redacted] location is approximately 11.3 miles from our gym and not within the guidelines to cancel a membership. At that point, he then proceeded to tell her he needed to cancel their membership because of an incldent in the Kids Club. The alleged incldent was never reported to any Kids Club Associate or gym Management. I called several times leaving messages for the [redacted] to call and discuss the allegation, but no one has returned my phone call. [redacted] made many attempts to cancel her membership though the [redacted], for which they refer her back the Club, She had called and spoke to the Sales Associate [redacted] that signed her and her husband up for the gym, and [redacted] explained the policy again to her. At no time did [redacted] speak to [redacted] about this matter. At no time was her personal information compromised by [redacted] or Golds Gym, In conclusion, **. [redacted] entered into a contractual agreement for 1 year and now they have decided they no longer want to use the facility, and are using any means necessary to try to cancel their agreement. To remedy the situation they can finish the contract or we can calculate the remainlng terms of their contract and determine an amount that may satisfy both partles.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I sent a certified letter at their request asking for a final bill to be sent to me and they refused. 
Regards,
[redacted]

See attached.

Review: I signed up for this gym in Dec 2013 and in Feb 2014 I moved to a different city where there is a gym that is physically closer to my new residence. I followed the procedure of sending a certified letter to Gold's (which they received) stating I was canceling my membership and revoking all authorizations to draft out of my bank account and provided them with my new address and phone number to forward in writing (as they asked me to do) any final bills that would be due so they could be taken care of. I understood there would be a cancellation fee which I respectfully intended to pay. However, simultaneously to my cancellation my debit card had been compromised in the Target scandal so I had to get a new one with obviously a new card number. After moving, I joined a new gym which also uses [redacted], the same company Gold's Gym in New Freedom, PA uses and when my first month's draft came out for my new gym my card information was stolen from that account and provided to Gold's Gym in New Freedom (which I believe to be unethical) to charge me $83.49 automatically even though I had not provided my new card information to them. When a call was made to Gold's Gym in New Freedom we were met with great opposition and rudeness by Cathy, I assume some type of manager. I also suspect she gets calls like this all the time about false charges on a canceled membership which is why she is so rude and unwilling to help. I followed their policy and sent a certified letter to cancel my membership and forward a final bill to me in writing to take care of it which I have never received.Desired Settlement: I would like my membership to be canceled and my card to stop being charged as I stated in my certified letter dated February 13, 2014 (received by Gold's Gym in New Freedom on February 15, 2014). I will gladly take care of any cancellation fees when they are sent to me in writing. I am not going to drive 20 minutes out of my way to go to their gym in New Freedom, PA when I can go to one 5 miles from my new residence in [redacted], PA. I would also think Gold's Gym in New Freedom should work on their customer service skills and communication skills better and should hire someone with proper training and education in management as well as dealing with customers in a way other than being combative and standoffish and responding with "Sorry, we can't help you." I followed their policy and gave them multiple ways to contact me. Thank you.

Business

Response:

Apr-12-2014Dear Representative of Revdex.com;On December 16, 2013, [redacted] entered into a one year contract for membership to Golds GymShrewsbury. Her husband [redacted] entered into a one year contract for membership on July 31, 2013. Both entered this agreement with full knowledge of the one year commitment, as evidenced by their initial on their attached copies of their contracts. Along with the membership, they also enrolled their child In the gyms Kidz Clubfor which provided child care during their time working out at the gym. On February 17, Golds Gym Shrewsbury received a certified mailed letter requesting to cancel both of the Lejas contracts. [redacted] Grossman, Gym Operations Manager, called the number on their account and no one was available to talk so she left a message asking for them to call. [redacted] called back on March 15" and proceeded to tell her he can no longer come to the gym because they have moved to a different city, [redacted] explained that the [redacted] location is approximately 11.3 miles from our gym and not within the guidelines to cancel a membership. At that point, he then proceeded to tell her he needed to cancel their membership because of an incldent in the Kids Club. The alleged incldent was never reported to any Kids Club Associate or gym Management. I called several times leaving messages for the [redacted] to call and discuss the allegation, but no one has returned my phone call. [redacted] made many attempts to cancel her membership though the [redacted], for which they refer her back the Club, She had called and spoke to the Sales Associate [redacted] that signed her and her husband up for the gym, and [redacted] explained the policy again to her. At no time did [redacted] speak to [redacted] about this matter. At no time was her personal information compromised by [redacted] or Golds Gym, In conclusion, **. [redacted] entered into a contractual agreement for 1 year and now they have decided they no longer want to use the facility, and are using any means necessary to try to cancel their agreement. To remedy the situation they can finish the contract or we can calculate the remainlng terms of their contract and determine an amount that may satisfy both partles.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I sent a certified letter at their request asking for a final bill to be sent to me and they refused.

Regards,

Business

Response:

May-09-2014Dear Representative of Revdex.com;[redacted] could send a check to the Gym or pay over the phone with credit card. Once we receive payment, we willsend a receipt and notice of cancellation to her.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know if I should mail the payment to the gym via certified mail or if I should call [redacted] and make the payment through them.

Consumer

Response:

See attached.