This
customer purchased their home in late September of 2012. [redacted]
inspected the roof of this home on 9/1/2012 and determined the roof to be in
good condition with no leaks and [redacted] certified the roof for 5 years
with normal wear not Cash Now. This
customer is correct that...
they signed an “AS-IS” Acceptance Agreement
acknowledging that they had the opportunity to personally inspect the
premises. The customer did obtain a Whole
Home Inspection from an independent inspection professional prior to settlement. After the customer’s Whole Home Inspection,
customer then had trusted family members who were roofing professionals inspect
the roof. We went over and above what
the whole home inspector recommended and accommodated the customer’s family
member’s recommendations on any improvements they advised to do all prior to
settlement as well. This customer agreed in writing to forever hold
the seller harmless. Customer does have [redacted] contact
information who should be able to assist them with their roofing needs. As we all know, our area experienced several big damage causing storms since customer’s
purchase in 2012. We never want to see
anyone have any issues with their home after purchase which is why we did give
this customer a onetime only exclusion to fix issues they felt were necessary
to repair after the point of sale which customer took advantage of about a
month after sale. With inspections, both
professional and by the customers trusted family in the roofing industry,
fixing countless items for free, many major storms over the last few years and
their acknowledgement in writing that they were purchasing this home in “As-Is”
condition we are not responsible for fixing this customer’s roof.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Some one is responsible for the roof that is rotten. there is a 5 year certification. there is multiple areas that are rotten. So who is it [redacted] Or the seller?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reached out to the consumerWe are making all necessary repairs
This
customer purchased their home in late September of 2012. [redacted]
inspected the roof of this home on 9/1/2012 and determined the roof to be in
good condition with no leaks and [redacted] certified the roof for 5 years
with normal wear not Cash Now. This
customer is correct that...
they signed an “AS-IS” Acceptance Agreement
acknowledging that they had the opportunity to personally inspect the
premises. The customer did obtain a Whole
Home Inspection from an independent inspection professional prior to settlement. After the customer’s Whole Home Inspection,
customer then had trusted family members who were roofing professionals inspect
the roof. We went over and above what
the whole home inspector recommended and accommodated the customer’s family
member’s recommendations on any improvements they advised to do all prior to
settlement as well. This customer agreed in writing to forever hold
the seller harmless. Customer does have [redacted] contact
information who should be able to assist them with their roofing needs. As we all know, our area experienced several big damage causing storms since customer’s
purchase in 2012. We never want to see
anyone have any issues with their home after purchase which is why we did give
this customer a onetime only exclusion to fix issues they felt were necessary
to repair after the point of sale which customer took advantage of about a
month after sale. With inspections, both
professional and by the customers trusted family in the roofing industry,
fixing countless items for free, many major storms over the last few years and
their acknowledgement in writing that they were purchasing this home in “As-Is”
condition we are not responsible for fixing this customer’s roof.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Some one is responsible for the roof that is rotten. there is a 5 year certification. there is multiple areas that are rotten. So who is it [redacted] Or the seller?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]