[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This customer purchased their home in late September of [redacted] inspected the roof of this home on 9/1/and determined the roof to be in good condition with no leaks and [redacted] certified the roof for years with wear not Cash Now This customer is correct that they signed an “AS-IS” Acceptance Agreement acknowledging that they had the opportunity to personally inspect the premises The customer did obtain a Whole Home Inspection from an independent inspection professional prior to settlement After the customer’s Whole Home Inspection, customer then had trusted family members who were roofing professionals inspect the roof We went over and above what the whole home inspector recommended and accommodated the customer’s family member’s recommendations on any improvements they advised to do all prior to settlement as well This customer agreed in writing to forever hold the seller harmless Customer does have [redacted] contact information who should be able to assist them with their roofing needs As we all know, our area experienced several big damage causing storms since customer’s purchase in We never want to see anyone have any issues with their home after purchase which is why we did give this customer a onetime only exclusion to fix issues they felt were necessary to repair after the point of sale which customer took advantage of about a month after sale With inspections, both professional and by the customers trusted family in the roofing industry, fixing countless items for free, many major storms over the last few years and their acknowledgement in writing that they were purchasing this home in “As-Is” condition we are not responsible for fixing this customer’s roof
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Some one is responsible for the roof that is rottenthere is a year certificationthere is multiple areas that are rottenSo who is it [redacted] Or the seller? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This customer purchased their home in late September of [redacted] inspected the roof of this home on 9/1/and determined the roof to be in good condition with no leaks and [redacted] certified the roof for years with wear not Cash Now This customer is correct that they signed an “AS-IS” Acceptance Agreement acknowledging that they had the opportunity to personally inspect the premises The customer did obtain a Whole Home Inspection from an independent inspection professional prior to settlement After the customer’s Whole Home Inspection, customer then had trusted family members who were roofing professionals inspect the roof We went over and above what the whole home inspector recommended and accommodated the customer’s family member’s recommendations on any improvements they advised to do all prior to settlement as well This customer agreed in writing to forever hold the seller harmless Customer does have [redacted] contact information who should be able to assist them with their roofing needs As we all know, our area experienced several big damage causing storms since customer’s purchase in We never want to see anyone have any issues with their home after purchase which is why we did give this customer a onetime only exclusion to fix issues they felt were necessary to repair after the point of sale which customer took advantage of about a month after sale With inspections, both professional and by the customers trusted family in the roofing industry, fixing countless items for free, many major storms over the last few years and their acknowledgement in writing that they were purchasing this home in “As-Is” condition we are not responsible for fixing this customer’s roof
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Some one is responsible for the roof that is rottenthere is a year certificationthere is multiple areas that are rottenSo who is it [redacted] Or the seller? Regards, [redacted] ***