Maddalone & Associates

This tenant moved out on 11/30/We tell our tenants after they move out and return keys, our site supervisor will perform a move out inspection of the unitOnce that is done, they report it back to managementFrom there, management will request the security from the ownerOnce the check is received from the owner, then management will send out the refund dueWe strive to have our security deposits returned 30-business days of the move outThe check had been sent out on 2/10/in the amount of $675, check number to PeterFeel free to contact us with any other questionsThank you-Maddalone & Associates, Inc

This is in response to your letter dated 5/13/regarding complaint# [redacted] .This tenant moved in on or about January 1, They viewed the apartment prior tomoving in and agreed to the conditions and terms of the lease.The first complaint was registered on 1/26/for the roof leakingA roofer wascontacted to address the leaksThe extremely harsh winter prevented the roofer frommaking any major repairs to the roofHe did remove all the snow and ice, cleared theroof drains and when dry filled any visible cracks.On 2/14/15, a second call came in for water leaking from the light fixturesAgain theroofer was called to access the condition of the roofHe again removed the snow and iceand cleared the roof drainsIf you remember, it snowed every weekend in the month ofFebruary.On 3/18/15, another call came in to check the mold 1mder the carpet, secure the bannisterand the roof leakingAgain, the roof was clearedThe maintenance crew secured thebannister for the stairs inside the building.On 4/20/15, Albany Code cited us for the roof still leaking and the bannister not secured.On 5/13/15, the tenants vacated the apartmentWe are continuing to resolve allproblems.Best regards, [redacted] , Property Manager###-###-####

We were sorry to hear of Mr [redacted] frustrationWe have worked hard over our year history to ensure as close to 100% satisfaction as possible however in some cases it's not possible We took over a difficult situation in that the tenants that Mr [redacted] hired us to evict were several months delinquent on rent and damaging the propertyWe followed the typical process allowed by law and have no control over the timeframe for eviction, and there is no way to know when the tenants would be leaving the property to ensure we are there as they are leaving as Mr [redacted] is suggestingThe tenants did in fact leave the front door open which we were notified of at 7am the next morning and worked to resolve the situation throughout the day, subsequently investing many hours at the property to rectify the leak and remediate the damageMr [redacted] voluntarily hired us to repair the damage, and working with the insurance company (again we can't control the timeframe) he appeared to be satisfied with the work until we all discovered that a vendor we hired had mistakenly put vinyl floor over ceramic tile in the downstairs laundry roomMr [redacted] felt that the tile should be replaced, MrMaddalone suggested that the glue could be cleaned up with no damage to the tile and offered $for Mr [redacted] to hire it out himselfAlthough it was our vendor that made the mistake, we were sincerely apologetic about the situation but felt that there would be no need to replace the tile, in fact Mr [redacted] resides in [redacted] had not seen the tile personally so I am not sure why he was so convinced it would need to be replacedAgain the glue should glean up without damage to the tileMr [redacted] complaint alleges that MrMaddalone "pretty much just laughed at me" and describes him as arrogant when in fact their correspondence was via email so perhaps that was Mr [redacted] impression however it was not what happened Again we have always strived for happy customers and are frustrated that in this case we failed