We are sorry to hear that you are not satisfied with our company and frustrated with our policiesWhen you had taken your knowledge test you were provided with our policies and procedures and you signed and dated that you were notified of our company policies regarding DOL testing on 7/11/Our company also verbally reminded you of the cancellation fee when you scheduled your skills testThe Department of Licensing approved our B&B Policies & Procedures and has a copyAttached is a Driver Training School Program Complaint form and a copy of your signed notification that you received our B&B Driving School Policies & ProceduresThe Complaint form is what you would need to use when filing a complaint with the Department of Licensing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Birth of a child does not fall during operating hoursI do not know of a natural birth that can be planned to meet thatI would have called but my fiance was in labor starting 11pm on the 24th (after business hours)Business office is open only M-FI am so frustrated with this ripoff groupI have escalated this to the state of WA Regards, [redacted]
Unfortunately we did miscount the number of students registered for the class and parent was told that student would need to attend next available class. Student’s father called and we discussed reasons why the limit of students was set where it was. I discussed adding another student
with classroom instructor to make sure that no student would be negatively affected by adding one more student. We concluded that no student would be negatively affected and we accepted student in the parent’s desired class
Rob
B & B Driving School
509-466-
bbdrivingschool.net
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
At this point I have sign to take the test else where for cheaperI will not recommend this organization and support the complaint being filed with the attorney general and legal counselYou may close this thank you
Regards,
*** ***
I sincerely apologize for our handling of this matterWe strive to give the best customer service possible.The Gift Certificates that we give our patients for FREE are a token of our appreciation for their referral of friends and familyThey are coupons that have no monetary value and can not be
used for previous treatmentThey are only good for future procedures up to $Not every referral gets a couponIt is up to our discretion to decide if we will issue a coupon.Our notes show that we have tried to have MrsLivigni use her coupon toward a cleaning, but she refused as she was saving it for a different procedureThe coupon dates back to October 2013, and it expired months later (Oct 2014).I am sorry that the coupon expired before MrsLivigni had a chance to use itI hope that I can keep you as a patientI value your business and trust in our services.Attached is avoided coupon for reference.A*** *** , DDS
Requirements for the license are one of the first things we go over in class. It is one of the first reading assignments in the Driver Guide, it is discussed during the parent meeting on the first day of class, and in fact, the requirements are even posted on our registration
forms that the parents must sign in order to sign up for the course. I have attached the page of the registration form signed by the parent We work together with our students to guide them along the process of attaining their drivers license but ultimately it is up to student and parent to know their specific requirements for the Department of Licensing as so many of our students have unique situations such as living with a physical or mental disability, born in another state or country, or a minor no longer living with a parent When the parent contacting me in June about getting the license I told him they would need to go to the Department of Licensing to apply for the license. He mentioned that the student was going to be out of town and that was not an option so I mentioned that the DOL has an online application but he would need to talk with the DOL about the details on that. As far as I know the DOL still has the online application option I do feel bad that the student did not get her license before her visa expired and returned home but B&B Driving School did do everything in our power in order for her to get her license. B&B fulfilled all of the services the customer had signed up for in the Drivers Ed course and DOL testing and in fact the student was successful in passing both her DOL written test and driving test on the first try
We are sorry to hear that you are not satisfied with our company and frustrated with our policies. When you had taken your knowledge test you were provided with our policies and procedures and you signed and dated that you were notified of our company policies regarding DOL testing on 7/11/15. Our company also verbally reminded you of the cancellation fee when you scheduled your skills test. The Department of Licensing approved our B&B Policies & Procedures and has a copy. Attached is a Driver Training School Program Complaint form and a copy of your signed notification that you received our B&B Driving School Policies & Procedures. The Complaint form is what you would need to use when filing a complaint with the Department of Licensing.
Revdex.com, When Mr. [redacted] took a written test each time he was given our policies and procedures regarding DOL testing. Attached is a copy of our policies and procedures he was provided and also his knowledge test where he signed that he was notified of the policies and procedures. Mr. [redacted]...
scheduled a skills test for July 25, 2015 and did not call within between 9-4:00PM to cancel his appointment. His $55 for the skills test was still valid but due to his no show there is just a $20 rescheduling fee because our instructors are paid whether a customer shows up or not. Also at the time of scheduling we go over our policies and procedures with our customers as well to make sure they understand the rescheduling policy. Thank you for your time. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Birth of a child does not fall during normal operating hours. I do not know of a natural birth that can be planned to meet that. I would have called but my fiance was in labor starting 11pm on the 24th (after business hours). Business office is open only M-F. I am so frustrated with this ripoff groupI have escalated this to the state of WA.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response does not adequately answer the complaint. I understand, and agree, that requirements are covered as part of the program. That, however, is only part of the problem. As stated in the initial complaint, B&B is (or if they are not ought to be) a subject matter expert regarding the often intricate requirements of the Department of Licensing. Should I have caught the six month time line? Perhaps. But again I have never before navigated this particular road. They have. Hundreds, if not thousands of times one would hope. Thus at the very least one could reasonably expect them to look at a student's permit, which I know they check because they have to before someone can drive their vehicles, and realize the date on said permit would not allow for enough time to complete the state's time requirements.
The company response that, "ultimately it is up to (the) student and parent to know their specific requirements for the Department of Licensing as so many of our students have unique situations such as living with a physical or mental disability, born in another state or country, or a minor no longer living with a parent" is a cop-out at best. Imagine the fallout against a title company that opined there are simply too many possible situations for them to offer assurances that the title on a given piece of property was clear! As with B&B in this case, they are the subject matter expert. They are expected to catch the unique situations that buyers and sellers unfamiliar with the intricacies of real estate law may be unaware of. That is their job! In a nutshell the suggestion that they (B&B) places the onus for knowing DOL requirements on parents and students instead of on themselves is a bit like saying 'it's too hard so we don't even try'. That is absolutely unacceptable, and frankly irresponsible. Again... should I have caught this problem? Perhaps. Should they have caught it and pointed it out? Definitely. Further, all of this does nothing to address the fact that we were either lied to, or at best given an uninformed opinion when we confronted them last June. In fact the incorrect information is reiterated in the company's response! Does the DOL have an online option for applicants that cannot get to a DOL office? Yes they do. And it requires a social security number that foreign nationals do not have. I called the DOL and sure enough foreign applicants are REQUIRED to go physically to a DOL office to apply. Period. This is not a new requirement according to the WA DOL. It has always been the case. If they (B&B) are experts, why is it that a parent ends up finding out a truth that they should be well aware of? Worse still, I informed them of this fact before filing my initial complaint and yet the erroneous information about the online system persists in their response! That means future students may fall into the same trap because B&B is completely unaware of the requirements in this state. If they spread that incorrect information what else are they teaching that is incorrect? I would hope nothing, of course, but I cannot be assured of that fact and neither can any other past, present, or future student and/or their parents. Did B&B do 'everything in their power' as they purport? No they did not. All they did was teach a class and take my student's money when a simple check on the part of this company would have prevented this whole situation.
Sincerely,
[redacted]
We are sorry to hear that you are not satisfied with our company and frustrated with our policiesWhen you had taken your knowledge test you were provided with our policies and procedures and you signed and dated that you were notified of our company policies regarding DOL testing on 7/11/Our company also verbally reminded you of the cancellation fee when you scheduled your skills testThe Department of Licensing approved our B&B Policies & Procedures and has a copyAttached is a Driver Training School Program Complaint form and a copy of your signed notification that you received our B&B Driving School Policies & ProceduresThe Complaint form is what you would need to use when filing a complaint with the Department of Licensing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Birth of a child does not fall during operating hoursI do not know of a natural birth that can be planned to meet thatI would have called but my fiance was in labor starting 11pm on the 24th (after business hours)Business office is open only M-FI am so frustrated with this ripoff groupI have escalated this to the state of WA Regards, [redacted]
Unfortunately we did miscount the number of students registered for the class and parent was told that student would need to attend next available class. Student’s father called and we discussed reasons why the limit of students was set where it was. I discussed adding another student
with classroom instructor to make sure that no student would be negatively affected by adding one more student. We concluded that no student would be negatively affected and we accepted student in the parent’s desired class
Rob
B & B Driving School
509-466-
bbdrivingschool.net
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
At this point I have sign to take the test else where for cheaperI will not recommend this organization and support the complaint being filed with the attorney general and legal counselYou may close this thank you
Regards,
*** ***
I sincerely apologize for our handling of this matterWe strive to give the best customer service possible.The Gift Certificates that we give our patients for FREE are a token of our appreciation for their referral of friends and familyThey are coupons that have no monetary value and can not be
used for previous treatmentThey are only good for future procedures up to $Not every referral gets a couponIt is up to our discretion to decide if we will issue a coupon.Our notes show that we have tried to have MrsLivigni use her coupon toward a cleaning, but she refused as she was saving it for a different procedureThe coupon dates back to October 2013, and it expired months later (Oct 2014).I am sorry that the coupon expired before MrsLivigni had a chance to use itI hope that I can keep you as a patientI value your business and trust in our services.Attached is avoided coupon for reference.A*** *** , DDS
Requirements for the license are one of the first things we go over in class. It is one of the first reading assignments in the Driver Guide, it is discussed during the parent meeting on the first day of class, and in fact, the requirements are even posted on our registration
forms that the parents must sign in order to sign up for the course. I have attached the page of the registration form signed by the parent We work together with our students to guide them along the process of attaining their drivers license but ultimately it is up to student and parent to know their specific requirements for the Department of Licensing as so many of our students have unique situations such as living with a physical or mental disability, born in another state or country, or a minor no longer living with a parent When the parent contacting me in June about getting the license I told him they would need to go to the Department of Licensing to apply for the license. He mentioned that the student was going to be out of town and that was not an option so I mentioned that the DOL has an online application but he would need to talk with the DOL about the details on that. As far as I know the DOL still has the online application option I do feel bad that the student did not get her license before her visa expired and returned home but B&B Driving School did do everything in our power in order for her to get her license. B&B fulfilled all of the services the customer had signed up for in the Drivers Ed course and DOL testing and in fact the student was successful in passing both her DOL written test and driving test on the first try
We are sorry to hear that you are not satisfied with our company and frustrated with our policies. When you had taken your knowledge test you were provided with our policies and procedures and you signed and dated that you were notified of our company policies regarding DOL testing on 7/11/15. Our company also verbally reminded you of the cancellation fee when you scheduled your skills test. The Department of Licensing approved our B&B Policies & Procedures and has a copy. Attached is a Driver Training School Program Complaint form and a copy of your signed notification that you received our B&B Driving School Policies & Procedures. The Complaint form is what you would need to use when filing a complaint with the Department of Licensing.
Revdex.com, When Mr. [redacted] took a written test each time he was given our policies and procedures regarding DOL testing. Attached is a copy of our policies and procedures he was provided and also his knowledge test where he signed that he was notified of the policies and procedures. Mr. [redacted]...
scheduled a skills test for July 25, 2015 and did not call within between 9-4:00PM to cancel his appointment. His $55 for the skills test was still valid but due to his no show there is just a $20 rescheduling fee because our instructors are paid whether a customer shows up or not. Also at the time of scheduling we go over our policies and procedures with our customers as well to make sure they understand the rescheduling policy. Thank you for your time. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Birth of a child does not fall during normal operating hours. I do not know of a natural birth that can be planned to meet that. I would have called but my fiance was in labor starting 11pm on the 24th (after business hours). Business office is open only M-F. I am so frustrated with this ripoff groupI have escalated this to the state of WA.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response does not adequately answer the complaint. I understand, and agree, that requirements are covered as part of the program. That, however, is only part of the problem. As stated in the initial complaint, B&B is (or if they are not ought to be) a subject matter expert regarding the often intricate requirements of the Department of Licensing. Should I have caught the six month time line? Perhaps. But again I have never before navigated this particular road. They have. Hundreds, if not thousands of times one would hope. Thus at the very least one could reasonably expect them to look at a student's permit, which I know they check because they have to before someone can drive their vehicles, and realize the date on said permit would not allow for enough time to complete the state's time requirements.
The company response that, "ultimately it is up to (the) student and parent to know their specific requirements for the Department of Licensing as so many of our students have unique situations such as living with a physical or mental disability, born in another state or country, or a minor no longer living with a parent" is a cop-out at best. Imagine the fallout against a title company that opined there are simply too many possible situations for them to offer assurances that the title on a given piece of property was clear! As with B&B in this case, they are the subject matter expert. They are expected to catch the unique situations that buyers and sellers unfamiliar with the intricacies of real estate law may be unaware of. That is their job! In a nutshell the suggestion that they (B&B) places the onus for knowing DOL requirements on parents and students instead of on themselves is a bit like saying 'it's too hard so we don't even try'. That is absolutely unacceptable, and frankly irresponsible. Again... should I have caught this problem? Perhaps. Should they have caught it and pointed it out? Definitely. Further, all of this does nothing to address the fact that we were either lied to, or at best given an uninformed opinion when we confronted them last June. In fact the incorrect information is reiterated in the company's response! Does the DOL have an online option for applicants that cannot get to a DOL office? Yes they do. And it requires a social security number that foreign nationals do not have. I called the DOL and sure enough foreign applicants are REQUIRED to go physically to a DOL office to apply. Period. This is not a new requirement according to the WA DOL. It has always been the case. If they (B&B) are experts, why is it that a parent ends up finding out a truth that they should be well aware of? Worse still, I informed them of this fact before filing my initial complaint and yet the erroneous information about the online system persists in their response! That means future students may fall into the same trap because B&B is completely unaware of the requirements in this state. If they spread that incorrect information what else are they teaching that is incorrect? I would hope nothing, of course, but I cannot be assured of that fact and neither can any other past, present, or future student and/or their parents. Did B&B do 'everything in their power' as they purport? No they did not. All they did was teach a class and take my student's money when a simple check on the part of this company would have prevented this whole situation.
Sincerely,
[redacted]