I wish I had read all this before letting these people insulate my houseAnd why do they have an A+ rating with complaints and negative review?? Revdex.com, you need to revise your rating, not very representativeThis company is unethically charging their customersAnd they do it shamelesslyThey quote one way, then another on the same task, to the same customer, to make it to their advantageThey verbally say one thing, then deny it laterHorribleShould not be in business periodIf I had known about their bad history, I would have not paid them, and I would have filed a complain here
I hired 31-w to replace my doorknobs,hinges and strikeplates in my homeThe first problem I had with this company was not having my phones calls (total) returned when trying to arrange an appointment with the main office in GoodlettsvilleThen I was given the name of one of the guys who handle Wilson county businessSame problem with getting him to call me backThen I was given the name of the other guy for my county who had the same problemFinally the main office was able to get someone to call me and set up the appointment to do the workThe appointment day came and no one showed up and no one even called to say something came upSo I called the main office again and a second appointment was arrangedAt this point I didn't even want to do business with this company but my real estate agent, whose recommendations in the past have always been great, assured me this was the best place to use especially for competitive pricingSo they finally came and did the workBefore they left I looked at all the doors to make sure nothing was overlooked, but I didn't realize that I should have opened and closed every door As soon as they left I went to close the bedroom door that is used for storage but it wouldn't shutI called the guy immediatelyNo call backCalled the main officeThey returnedThree doors were hung improperly and wouldn't shutThey fixed one door and said the other were due to the year old house "settling"I guess the house settled while they were here (was fine before they showed up)Had my great handyman come out a week laterHe had both doors fixed in less than minutesThat's because he knows what he's doing and 31-w does notPoor customer service and employees that need much more training before being sent out to represent the company
I wish I had read all this before letting these people insulate my houseAnd why do they have an A+ rating with complaints and negative review?? Revdex.com, you need to revise your rating, not very representativeThis company is unethically charging their customersAnd they do it shamelesslyThey quote one way, then another on the same task, to the same customer, to make it to their advantageThey verbally say one thing, then deny it laterHorribleShould not be in business periodIf I had known about their bad history, I would have not paid them, and I would have filed a complain here
I hired 31-w to replace my doorknobs,hinges and strikeplates in my homeThe first problem I had with this company was not having my phones calls (total) returned when trying to arrange an appointment with the main office in GoodlettsvilleThen I was given the name of one of the guys who handle Wilson county businessSame problem with getting him to call me backThen I was given the name of the other guy for my county who had the same problemFinally the main office was able to get someone to call me and set up the appointment to do the workThe appointment day came and no one showed up and no one even called to say something came upSo I called the main office again and a second appointment was arrangedAt this point I didn't even want to do business with this company but my real estate agent, whose recommendations in the past have always been great, assured me this was the best place to use especially for competitive pricingSo they finally came and did the workBefore they left I looked at all the doors to make sure nothing was overlooked, but I didn't realize that I should have opened and closed every door As soon as they left I went to close the bedroom door that is used for storage but it wouldn't shutI called the guy immediatelyNo call backCalled the main officeThey returnedThree doors were hung improperly and wouldn't shutThey fixed one door and said the other were due to the year old house "settling"I guess the house settled while they were here (was fine before they showed up)Had my great handyman come out a week laterHe had both doors fixed in less than minutesThat's because he knows what he's doing and 31-w does notPoor customer service and employees that need much more training before being sent out to represent the company