Made Ya Smile Dental

We have made numerous attempts to contact this patient with no responsesHe does not respond to emails or phone calls from both Dr Kesner and our attorneyThis is going to become a legal matter and handled accordinglyHe has threatened Dr Kesner with board complaints and law suits but refuses to even respond to an emailAlso this is past the state of TX statue of limitationsPlease advise if there is any additional information you need to close thisThank you Logan ***

The patient that filed this complaint will be reimbursed the discrepancy amount Tuesday, May 30, due to owners being out of town Payment coming on this date via a check due to the fact that she paid with a check

I have looked into this and we will be writing off the balanceIf you receive any further invoices disregard them pleaseThank you Logan ***

Issue has been resolvedWe replaced her lumineer for her

Sent: Friday, April 28, 2017 5:19 PM Subject: Re: Houston BBB Complaint # [redacted] after researching this case we have found that the patient has already received his refunds: [redacted] - $507.90, $3.40 and $333,00 [redacted] - $314.70 all refunded back to credit card on April 12, 2017

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, April 03, 9:AM Subject: Re: Complaint ID #***When I asked about the Snap on Smile I asked a lot of questions and I was told that if I did not like them that I would get a refund. When I received the item they were so white that they looked fake. They also did not fit my teeth snug and there were parts that were so open from my tooth that food would get in the item and felt loose when I tried to eat and because of this I had to take them off every time I wanted to eat. When I asked Dr*** about this he said that they should fit snug but that there was nothing he could do about it. I explained that it was uncomfortable eating with them and because they didn't fit snug that they always felt like they were coming off when I ate. He said there was nothing he could do and I would have to get used to it.I paid a lot of money for something that I could not wear and I don't think its fair they I don't receive my full refund. They gave me a partial refund and asked that I return the snap on smile. I will only accept a full refund at this point and will not settle for less since the product was not made as it was advertised and I no longer have the item.Regards,*** ***Energy Training Solutions, LLC (ETSG, LLC)Rayford RoadSpring, TX 77386(281) 783-Direct(281) 360-Fax(888) 870-Toll Free

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

DrKesner is required by his professional liability insurance carrier to notify them if there is a threat of a lawsuit or a refund request (Mr*** letter is attached) This resulted in the attorney for the insurance company, David *** contacting Mr*** by phone and email several times (attached) Due to no response, DrKesner then emailed Mr*** twice (attached)DrKesner's intension has been to come to an agreement with Mr*** on a refund yet he has refused to respond Instead he is making good on his threats in his original letter.He states that numerous dentist have said that DrKesner's treatment was unnecessary Attached is an opinion letter from Dr*** who is providing the dental treatment on Mr*** that DrKesner recommended in and which Mr*** refused Dr*** did not state that the treatment was "unnecessary" I have also attached DrKesner's response to Dr*** opinion letter Mr*** has a copy of this letter which DrKesner emailed to him on July 8.In issuing a refund there are certain rules that we must abide by which is why Mr*** has been trying to contact Mr*** Mr*** must withdraw his complaints He must also sign a release of liability in exchange for a refund Any monies that we received from his insurance company for the treatment in question has to be refunded to the insurance company This requires that he communicate with Mr*** DrKesner wants to resolve this complaint Perhaps the Revdex.com mediator can get Mr*** to communicate with us so this can be accomplished At this point he is making this impossible to resolve.Logan ***

From: Amanda [redacted] [mailto:[email protected]] Sent: Tuesday, March 21, 2017 9:12 AMDr. [redacted] has made the decision, after reviewing the charts and the previous work history not to refund

The patient that filed this complaint will be reimbursed the discrepancy amount Tuesday, May 30, 2017 due to owners being out of town.  Payment coming on this date via a check due to the fact that she paid with a check.

Sent: Friday, April 28, 2017 5:19 PM Subject: Re: Houston Revdex.com Complaint #[redacted] after researching this case we have found that the patient has already received his refunds: [redacted] - $507.90, $3.40 and $333,00 [redacted] - $314.70 all refunded back to credit card on April 12, 2017

We have made numerous attempts to contact this patient with no responses. He does not respond to emails or phone calls from both Dr Kesner and our attorney. This is going to become a legal matter and handled accordingly. He has threatened Dr Kesner with board complaints and law suits but refuses to...

even respond to an email. Also this is past the state of TX statue of limitations. Please advise if there is any additional information you need to close this. Thank you Logan [redacted]

Issue has been resolved. We replaced her lumineer for her.

I have looked into this and we will be writing off the balance. If you receive any further invoices disregard them please. Thank you Logan [redacted]

Date Sent: 3/21/2017 12:00:00 AMFrom: [redacted] Sent: Tuesday, March 21, 2017 9:12 AMDr. K[redacted] has made the decision, after reviewing the charts and the previous work history not to refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.