This item was ordered from ***, under order # ***Made2Envy sells its products through various platforms such as *** *** *** ***Each platform carries a very specific but generally same 30-day unconditional return policyHowever, due to the platform requirements,
the customer must submit the return request through the platform where they purchased the productThis is the requirement and is listed in Terms and Conditions on all platformsAll customer service questions must also be channeled through such platformIn this situation, after the order was placed, there was a 1-day backorder on this itemWe proactively contacted the customer asking if they wanted to cancel or exchange the itemThe customer didn't reply right away (they only replied almost days later saying that they want a different color/size)When the item was restocked next day, we shipped it with upgraded shipping (free of charge) and notified the customer of thatA few days later the customer complained that they received a different item - they were probably expecting the different size/color item they asked for in their reply, and were not happy with the original item they orderedHowever, their reply was almost days later and therefore we sent the original item that they ordered and with free expedited shippingAdditionally, the customer has been ignoring our requests to communicate through the (recorded) *** customer platformWe explained the process but they do not wish to follow the proceduresWe even explained how to return the item if they are not happy - customer has not responded at allWe would love to help the customer if they follow *** guidelines, as stated in their order paperworkThank you Made2Envy
This item was ordered from ***, under order # ***Made2Envy sells its products through various platforms such as *** *** *** ***Each platform carries a very specific but generally same 30-day unconditional return policyHowever, due to the platform requirements,
the customer must submit the return request through the platform where they purchased the productThis is the requirement and is listed in Terms and Conditions on all platformsAll customer service questions must also be channeled through such platformIn this situation, after the order was placed, there was a 1-day backorder on this itemWe proactively contacted the customer asking if they wanted to cancel or exchange the itemThe customer didn't reply right away (they only replied almost days later saying that they want a different color/size)When the item was restocked next day, we shipped it with upgraded shipping (free of charge) and notified the customer of thatA few days later the customer complained that they received a different item - they were probably expecting the different size/color item they asked for in their reply, and were not happy with the original item they orderedHowever, their reply was almost days later and therefore we sent the original item that they ordered and with free expedited shippingAdditionally, the customer has been ignoring our requests to communicate through the (recorded) *** customer platformWe explained the process but they do not wish to follow the proceduresWe even explained how to return the item if they are not happy - customer has not responded at allWe would love to help the customer if they follow *** guidelines, as stated in their order paperworkThank you Made2Envy