I have had the worst experience at this dealership in the service areaI've had issues with my radio since the 1st year I had the carEvery time I took it here they said it was fixed but it would always do the same thing later onNow we took it back because the radio stopped all together they said it could not be fixed and we would need to buy a new one but it would be over $plus the programming feeWe decided to waitMonths later we went back and they said it would be a $fee for diagnostics that we had paid for months priorI ended up calling Ford complaint area and they said we didn't need to pay this feeI dropped my car off because we was going on vacation for days we came back to find out the radio had been sent out to be fixed( now keep in mind they already said it couldn't be fixed needed a new one)Now I can only assume since now its under the warranty(after calling ford) they are taking the cheap way out the car comes back after 1/weeks and the radio doesn't workThey have to order one It comes in after a week , I get in and navigation doesn't work , they next day the Bluetooth don't work and the 3rd day the radio stoppedAt this point all Ford and the dealership can say is I need to bring it backAnd know one seems to care!!!!!!!!!
Worst car buying experience in my life! The salesman had no power what so ever. He had to keep running back & forth to his boss in the negotiation process. Additionally he ran our credit BEFORE we signed a credit application, which is illegal. When we got into finance, I felt like we were cattle simply being herded in and out of the office...print, sign, leave. They were obviously marking up the rate b/c dropped it without a call to the bank when we balked. I had asked that they only send to one bank but a month later we got 4 or 5 ECOA letters where they had shot gunned our applications out to every bank they work with. The worst part however was the "we owe" process. We bought a 1 one year old used vehicle. Since winter time, it was already dark when we got to the dealership. We asked for an overnight test drive (done this many times before) so we could do a better inspection in daylight but were not permitted. Even in the dark we noticed a few minor issues so the dealer gave us a "we owe." The following day I called the service department to schedule an appointment to address. After outlining what needed to be done, I asked the rep if he anticipated a lengthy stay as I wanted to arrange a ride if that was the case. I also asked this question again when I arrived at the shop. Both reps assured me it would be quick as this visit would just be an inspection as parts had to be ordered. Hours went by. Everyone that was in the waiting room when I got there & 4 others who came in afterwards left. The first time I asked the service writer for an update, he gave me some song & dance about first come first serve. I thought this was odd since I had made an appointment. A few hours later the response was there were multiple issues that had to be diagnosed & this took time. To kill time I walked around a bit to find my vehicle wasn't even in the shop yet! Went back in to request manager and the service writer I had been talking with looked right at me & turned around! I went into the showroom to see if the salesman might be able to help. All he did was apologize, offered no solution (i.e. loaner). Asked that he page the service manager. He did this but the manager never appeared. By this time about 5 hours had passed and I was so upset, not only about the time, but also about the complete lack of concern I was being treated with, I wrote a review on Facebook to express my frustration. Guess what...that actually got a response. The general manager called but rather than apologize, try to fix, or anything positive, all he did was berate me for the unkind review. In all, the WORST customer service EVER on both the sales & service side!
This was probably one of the worst, if not the worst dealership experiences I have ever had. The only positive thing I can say is the sales efforts of [redacted], and his ability to try to make a deal, and fresh popcorn. That being said, I came to this dealership hoping to drive away in a new 2014 Ford Escape. I was told, over the phone, by [redacted], GM, he would give me 16k for my trade. I go to the dealership, they did give me 16k for my trade, but could not structure according to my requested payment terms. I was thee close to 2 hours. After leaving, due to inability to do business, I received a very unprofessional and intimidating phone call from the GM, [redacted]. "He said there was no need for me to come back, because he would not give me 16k, or 14k for my trade, and he appreciates me wasting his sales guys time." My family has been doing business with this company for well over 15 years. I have not ever been treated so poorly, or made to feel inferior in all these years. I will "never' visit or do business with Dealership ever again. Just because a deal does not work, I am a customer, and things happen every day that don't work. If you are looking at buying a Ford, stay away from Town & Country Ford. I am not sure how you can stay in business, by treating customers - buying or not buying this way. Leadership starts at the top, and this is a poor representation and reflection of how to treat someone.
I have had the worst experience at this dealership in the service areaI've had issues with my radio since the 1st year I had the carEvery time I took it here they said it was fixed but it would always do the same thing later onNow we took it back because the radio stopped all together they said it could not be fixed and we would need to buy a new one but it would be over $plus the programming feeWe decided to waitMonths later we went back and they said it would be a $fee for diagnostics that we had paid for months priorI ended up calling Ford complaint area and they said we didn't need to pay this feeI dropped my car off because we was going on vacation for days we came back to find out the radio had been sent out to be fixed( now keep in mind they already said it couldn't be fixed needed a new one)Now I can only assume since now its under the warranty(after calling ford) they are taking the cheap way out the car comes back after 1/weeks and the radio doesn't workThey have to order one It comes in after a week , I get in and navigation doesn't work , they next day the Bluetooth don't work and the 3rd day the radio stoppedAt this point all Ford and the dealership can say is I need to bring it backAnd know one seems to care!!!!!!!!!
Worst car buying experience in my life! The salesman had no power what so ever. He had to keep running back & forth to his boss in the negotiation process. Additionally he ran our credit BEFORE we signed a credit application, which is illegal. When we got into finance, I felt like we were cattle simply being herded in and out of the office...print, sign, leave. They were obviously marking up the rate b/c dropped it without a call to the bank when we balked. I had asked that they only send to one bank but a month later we got 4 or 5 ECOA letters where they had shot gunned our applications out to every bank they work with. The worst part however was the "we owe" process. We bought a 1 one year old used vehicle. Since winter time, it was already dark when we got to the dealership. We asked for an overnight test drive (done this many times before) so we could do a better inspection in daylight but were not permitted. Even in the dark we noticed a few minor issues so the dealer gave us a "we owe." The following day I called the service department to schedule an appointment to address. After outlining what needed to be done, I asked the rep if he anticipated a lengthy stay as I wanted to arrange a ride if that was the case. I also asked this question again when I arrived at the shop. Both reps assured me it would be quick as this visit would just be an inspection as parts had to be ordered. Hours went by. Everyone that was in the waiting room when I got there & 4 others who came in afterwards left. The first time I asked the service writer for an update, he gave me some song & dance about first come first serve. I thought this was odd since I had made an appointment. A few hours later the response was there were multiple issues that had to be diagnosed & this took time. To kill time I walked around a bit to find my vehicle wasn't even in the shop yet! Went back in to request manager and the service writer I had been talking with looked right at me & turned around! I went into the showroom to see if the salesman might be able to help. All he did was apologize, offered no solution (i.e. loaner). Asked that he page the service manager. He did this but the manager never appeared. By this time about 5 hours had passed and I was so upset, not only about the time, but also about the complete lack of concern I was being treated with, I wrote a review on Facebook to express my frustration. Guess what...that actually got a response. The general manager called but rather than apologize, try to fix, or anything positive, all he did was berate me for the unkind review. In all, the WORST customer service EVER on both the sales & service side!
This was probably one of the worst, if not the worst dealership experiences I have ever had. The only positive thing I can say is the sales efforts of [redacted], and his ability to try to make a deal, and fresh popcorn. That being said, I came to this dealership hoping to drive away in a new 2014 Ford Escape. I was told, over the phone, by [redacted], GM, he would give me 16k for my trade. I go to the dealership, they did give me 16k for my trade, but could not structure according to my requested payment terms. I was thee close to 2 hours. After leaving, due to inability to do business, I received a very unprofessional and intimidating phone call from the GM, [redacted]. "He said there was no need for me to come back, because he would not give me 16k, or 14k for my trade, and he appreciates me wasting his sales guys time." My family has been doing business with this company for well over 15 years. I have not ever been treated so poorly, or made to feel inferior in all these years. I will "never' visit or do business with Dealership ever again. Just because a deal does not work, I am a customer, and things happen every day that don't work. If you are looking at buying a Ford, stay away from Town & Country Ford. I am not sure how you can stay in business, by treating customers - buying or not buying this way. Leadership starts at the top, and this is a poor representation and reflection of how to treat someone.