Madera & Sons

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, the explanation provided by the business was not entirely accurate Contract was signed around June 12th while the roofer was working across the street I asked that the work be completed before July 10th and provided a 1/deposit on that basis I did leave for vacation on July 10th, returning on July 24th to find a message that the contractor was ready to begin Several days before my return I received an unsolicted offer from someone who wanted to buy my house I agreed to sell it and since the buyer didn't want to repair the roof I requested my deposit back Since the end of July the contractor has been promising to refund my deposit, but has failed to do so Now he has agreed to refund it in installments, the first of which arrived today THANK YOU Revdex.com! Regards, [redacted] ***

We had a scheduled start date, which we tried to call him for weeks to set up the date, with no response from homeownerHomeowner requested us to do the work before or after he went on vacation (in person and in email)When homeowner got
home from vacation, which was a month and a half from date of signed contract, he got an "undisclosed offer" on his home, and told us he no longer wanted us to do the work, and asked for his deposit backWe had already used his deposit to purchase the materials to start his jobOnce he decided he no longer needed our services, it took some time for us to find a similar job to use the materials that were purchased for his jobAs per contract, he had days from the date he signed the contract to cancel and request a refund of his depositAfter days of the signed contract, we then purchase the materials for said jobTherefore, it took some time to return his depositWe are returning his deposit in installmentsHe has already received the first installmentHe called and said he was happy with that and thanked us

We had a scheduled start date, which we tried to call him for weeks to set up the date, with no response from homeownerHomeowner requested us to do the work before or after he went on vacation (in person and in email)When homeowner got home from vacation, which was a month and a half from date
of signed contract, he got an "undisclosed offer" on his home, and told us he no longer wanted us to do the work, and asked for his deposit backWe had already used his deposit to purchase the materials to start his jobOnce he decided he no longer needed our services, it took some time for us to find a similar job to use the materials that were purchased for his jobAs per contract, he had days from the date he signed the contract to cancel and request a refund of his depositAfter days of the signed contract, we then purchase the materials for said jobTherefore, it took some time to return his depositWe are returning his deposit in installmentsHe has already received the first installmentHe called and said he was happy with that and thanked us

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, the explanation provided by the business was not entirely accurate. Contract was signed around June 12th while the roofer was working across the street.  I asked that the work be completed before July 10th and provided a 1/3 deposit on that basis.  I did leave for vacation on July 10th, returning on July 24th to find a message that the contractor was ready to begin.  Several days before my return I received an unsolicted offer from someone who wanted to buy my house.  I agreed to sell it and since the buyer didn't want to repair the roof I requested my deposit back. Since the end of July the contractor has been promising to refund my deposit, but has failed to do so.  Now he has agreed to refund it in 3 installments, the first of which arrived today.  THANK YOU Revdex.com!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, the explanation provided by the business was not entirely accurate.
 
Contract was signed around June 12th while the roofer was working across the street.  I asked that the work be completed before July 10th and provided a 1/3 deposit on that basis.  I did leave for vacation on July 10th, returning on July 24th to find a message that the contractor was ready to begin.  Several days before my return I received an unsolicted offer from someone who wanted to buy my house.  I agreed to sell it and since the buyer didn't want to repair the roof I requested my deposit back.
 
Since the end of July the contractor has been promising to refund my deposit, but has failed to do so.  Now he has agreed to refund it in 3 installments, the first of which arrived today.  THANK YOU Revdex.com!
Regards,
[redacted]