Madina Industrial Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], It is our goal to server our customer with the best products and services. Over the years Madina constantly maintained A+ rating by serving our customer the right way. Unfortunately once in while we have customers who are very hard to please and they are willing to make up stories to hurt...

businesses whom they are not pleased with. I want to take this opportunity to defend my business from this wrongfully accusation. The customer claims that he ordered from us last year but in fact he create his account in February this year and this is his first order on the account. He further claimed that he paid $8.87 for the 1 pound of oil but in fact he ordered bottles, caps and oil that together cost $8.87 shipping. He claimed that he returned the oil on 3/**/15 by [redacted] service. I do not know that by fact because I was not given the tracking number to track it. But in my system we have recorded the return on 4/*/15. Therefore if one consider the weekend and the Easter Holiday it is only 4-5 days of business. Customer further claimed that we told him the other company will refund the amount. I simply do not understand who is the other company here? Also it is beyond me how Madina could block the cr when we do business over the mail and received hundreds of call everyday. We ship and receive returns everyday. It is part of our business. Anyways as mentioned earlier we have created the credit memo for the return and the return check will go out this week. 14 to 21 days is a decent time for a major corporation to handle returns. I believe my company acted with in the normal time frame.

Review: I ordered one pound of perfume oil from MADINA. I paid $8.87 for shipping, a total payment of $35.37. I received my order on 3/**/2015. The oil wasn't the same quality that it had been in the past year. I called the company to let them know that I wasn't satisfied, and was told that they had other complaints also, about the EGYPTIAN MUSK. I was told to return the oil, and that I would get a refund . I had to pay $9.95 to ship the oil back to MADINA, on 3/**/2015. I keep getting the run around. Personnel kept saying that they didn't receive the shipment, that I sent. I have called numerous times and was told that they didn't have it. Last week, I tracked the delivery. I told them who had signed for the package. They continued to claim that they didn't have it, until today 4/*/2015, when I told them that I have $50.00 insurance on it through the Post Office. Now they changed their statement to me, saying that they sent a letter to the other company asking for the refund, and that if their other company doesn't send it to them, for me to call back in seven days. I have called MADINA at least seven times all ready. I had to use another phone, because they have stopped allowing my regular number to go through. They should have sent me my refund back already! They are very unprofessional, and are talking to me rudely . I'm already going to lose $10.00, because they are only threatening to give me one shipping cost. Please help me get my refund. I have copies of my money order, also copies of two shipping confirmations! Thank you......Desired Settlement: I was going to do more business with MADINA in the future; however, I won't. I need my refund. Thank you.

Business

Response:

Dear [redacted], It is our goal to server our customer with the best products and services. Over the years Madina constantly maintained A+ rating by serving our customer the right way. Unfortunately once in while we have customers who are very hard to please and they are willing to make up stories to hurt businesses whom they are not pleased with. I want to take this opportunity to defend my business from this wrongfully accusation. The customer claims that he ordered from us last year but in fact he create his account in February this year and this is his first order on the account. He further claimed that he paid $8.87 for the 1 pound of oil but in fact he ordered bottles, caps and oil that together cost $8.87 shipping. He claimed that he returned the oil on 3/**/15 by [redacted] service. I do not know that by fact because I was not given the tracking number to track it. But in my system we have recorded the return on 4/*/15. Therefore if one consider the weekend and the Easter Holiday it is only 4-5 days of business. Customer further claimed that we told him the other company will refund the amount. I simply do not understand who is the other company here? Also it is beyond me how Madina could block the cr when we do business over the mail and received hundreds of call everyday. We ship and receive returns everyday. It is part of our business. Anyways as mentioned earlier we have created the credit memo for the return and the return check will go out this week. 14 to 21 days is a decent time for a major corporation to handle returns. I believe my company acted with in the normal time frame.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,