Madina Truck and Trailer Repair, LLC

We took the truck to NAPA to diagnose the problemNAPA said it was a cracked headThe consumer wanted to buy the headAbout a month after NAPA diagnosed the problem, the consumer brought us the headMy mechanic got the flu, and was off work for a weekIt took a long time for us to get a tool
that we neededWe repaired the head but the truck would not keep runningWe took the truck to Freightliner to diagnose the problemWe told the consumer we took his truck to Freightliner, and the consumer said that was okAbout days later, Freightliner said the crankshaft is bentFreightliner ordered a crankshaft and put on the new crankshaftThe consumer went to Freightliner and asked Freightliner to do additional repairs (hood and battery)Freightliner did all the repairsFreightliner told me the bill would be about $2,200, but with the additional repairs the consumer wanted, the bill came to about $3,I gave the consumer a bill for $6,The consumer said he would not pay the bill because the repairs took so longThe consumer said we told him that we would repair the truck in two weeks, but we did not tell him how long it would take to repair the truckReasons why it took so long included the need to take the truck to NAPA for diagnosis, waiting for the consumer to give us the head, our mechanic being off sick from work, and the fact that the crankshaft was bent, and we had to wait for Freightliner to order the crankshaft and repair that and the other repairs the consumer wantedThe consumer threatened to take us to courtI said okThe consumer or the business where he worked had the credit card company put a $1,chargeback on our account for deposit he didThe consumer paid Freightliner and has his truckThe consumer has not paid me

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
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