This situation was handled incorrectly and we have apologized to the customer. There was some internal miscommunication within the company about who looked at it, what material was actually needed and the correct processing of the paperwork from the salesman to the general manager. Once...
everything was sorted out on our end, we sent a crew out to complete the repair work. There are no excuses for this and the cause was poor communication not only internally, but to the customer as well. The general manager personally went out to complete the repair work and to make sure that evyerhing was handled correctly.
This situation was handled incorrectly and we have apologized to the customer. There was some internal miscommunication within the company about who looked at it, what material was actually needed and the correct processing of the paperwork from the salesman to the general manager. Once...
everything was sorted out on our end, we sent a crew out to complete the repair work. There are no excuses for this and the cause was poor communication not only internally, but to the customer as well. The general manager personally went out to complete the repair work and to make sure that evyerhing was handled correctly.