Madison Area Technical College

This is official notification and response from Madison Area Technical College (the College) in the matter of Complaint ID [redacted] Thank you for the opportunity to address this complaintDrJack [redacted] forwarded this matter to the Enrollment Center for research and response In response to the complaint and according to the student record, the student registered for the classes in dispute via self-service in her password-secured online Student Center on June 13, The student never dropped these classes and per Madison College refund policy, classes must be dropped prior to the start date for a full refund; classes dropped on or after the start date will receive the appropriate refund per the Wisconsin Technical College System refund schedule: 100% refund: Drop class at least one day before it starts 80% refund: Drop class before 11% of the class is completed 60% refund: Drop class after 11% but before 20% of the class is completedClasses dropped during any refund period do not appear on your transcript0% refund: Drop class after 20% of the class is completedClasses dropped after the 60% refund period remain on your transcript and receive a final grade of "W" (withdrawal)Madison College records indicate calls were received from the student on February 17, Email records related to these phone calls demonstrate that an inquiry was made related to the process for disputing a balance on a student account and the student was provided information on the process to dispute a balance with the collections agency handling her account The email sent on February 17, is as follows: Hello?Heather, Thank you for contacting Madison CollegeToday we discussed the balance on your account As it has been a number of years, you are no longer able to dispute the process through Madison College so I gave you the information for the collections company that the balance is being held with Your previous requests for information were addressed but the responses were sent to your Madison College email account due to the secure information included I have provided this information to your personal email account as it does not contain any specifics of your situation If you reactive your account you would be able to log in to review those communicationsWright Street, Madison, Wisconsin [redacted] – ###-###-#### – Fax: ###-###-#### – [redacted] Please reply if you need additional assistanceSincerely, Enrollment Center Madison Area Technical College Wright StMadison, WI P: ###-###-#### F: ###-###-#### Important: The Madison College assigned student email is the official address and form of college business communications to all studentsThis message may contain confidential or legally privileged information and therefore should not be disclosed to third parties without express written permission If you have received this electronic email in error, please delete all copies and notify the sender For purposes of the SPAM Act of 2003, this email is authorized by the Madison Area Technical CollegeAs no Dispute of Charges Form was received by the College in and no payment made on the student’s account, the student was sent a day notice of past due account balance on October 8, No payment was received and the student’s account was sent to collections on November 8, The collection agency records indicate letters were mailed to the student on November 14, 2013, December 14, 2013, December 29, 2013, and January 28, Collection agency records indicate phone calls were made to the student on November 22, 2013, November 29, 2013, December 19, 2013, January 3, 2014, January 13, 2014, January 23, 2014, and February 2, Per Madison College policy, a hold has been placed on this student’s record for overdue tuitionThis hold prevents the student from registering for additional classes and obtaining or sending an official copy of their Madison College transcript or enrollment verificationMore information on overdue tuition may be found at www.madisoncollege.edu/pay-tuitionOnce payment in full is received, past due fee holds are removed within one business dayWe hope you agree this complaint should not reflect negatively on Madison Area Technical CollegeIt is the mission of the College to provide accessible, high quality learning experiences that serve the College district while administrating the WTCS refund policy equitably to all studentsPlease feel free to contact me as needed at ###-###-#### or by return email to [redacted] I also invite you to reference the College and WTCS websites for further information

Madison College apologizes for this miscommunication, resulting in a registration into a class without the full awareness of the student We are especially concerned at the delays and misdirected phone calls experienced by the student while investigating this registration, and are undertaking serious efforts to get calls to the correct person and office quickly We have authorized a full refund for this student, and will continue to improve our screening and forwarding of all calls to our campus through a committee formed for this purpose

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is apparent to me that Madison College is unprepared to take this remotely seriously They are simply repeating the same thing over and over again Repeating themselves over and over does not make it true I am an individual without the means to mount a legal defense for dollars If my electronic account was used, they have not addressed why it was, in fact still active It seems they have no answer I did not register for these classes.It is very paternalistic to simply send a repetitive letter stating that it is their final word on the subject.Perhaps if I was a consistent late-payer or something similar but I was a consistent payer, on timeDean's list, [redacted] .They are in error and haven't the corporate humility to show it So I will make it my business to ensure that anyone I know who has attended Madison College check and if there is a problem with their transcripts place a complaint on here Even if they have no need for their transcripts Social Media [redacted] Even a college can't hide behind the rubbish of "should have contacted us earlier" or "we have a process" Perhaps I have a process too I will seek a lawyer because I am absolutely incandescent I thought my former college had better manners Regards, Fiona [redacted] **

MrColmerauer, Attached please find a final official notification and response from Madison Area Technical College (the College) in the matter of Complaint ID [redacted] Please feel free to contact me at ###-###-#### or [redacted] as neededThank you, Bill Bill [redacted] Madison College

Dear Bradley, Attached is official notification and response from Madison Area Technical College (the College) in the matter of Complaint ID [redacted] Thank you for the opportunity to address this complaintDrJack [redacted] forwarded this matter to the Enrollment Center for research and responsePlease feel free to contact me as needed at ###-###-#### or by return email to [redacted] .Sincerely, Bill [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never registered for classes, which is why I never formally dropped the classesI also never filed a dispute because I was unaware that I was being charged for classes that I had never registered for until In the fall of I was registered at Kaplan University and attended those classesI asked MATC to provide proof and they sent a generic form letter that anyone could create on their computerThey have yet to provide proof that I registered for these classes outside of a billI will be looking into obtaining a lawyer and pursing this to the fullest extent possibleNot only has this impacted my credit report but they have been taking tax money from me the past two yearsI do not agree with their assessment of the situationI will include a picture of the "proof" that they have provided
Regards,
Heather ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is apparent to me that Madison College is unprepared to take this remotely seriously.  They are simply repeating the same thing over and over again.  Repeating themselves over and over does not make it true.  I am an individual without the means to mount a legal defense for 340 dollars.  If my electronic account was used, they have not addressed why it was, in fact still active.  It seems they have no answer.  I did not register for these classes.It is very paternalistic to simply send a repetitive letter stating that it is their final word on the subject.Perhaps if I was a consistent late-payer or something similar but I was a consistent payer, on time. Dean's list, [redacted].They are in error and haven't the corporate humility to show it.  So I will make it my business to ensure that anyone I know who has attended Madison College check and if there is a problem with their transcripts place a complaint on here.  Even if they have no need for their transcripts.  Social Media.  [redacted].  Even a college can't hide behind the rubbish of "should have contacted us earlier" or "we have a process".  Perhaps I have a process too.  I will seek a lawyer because I am absolutely incandescent.  I thought my former college had better manners.
Regards,
Fiona [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Nichole [redacted]

This is official notification and response from Madison
Area Technical College (the College) in the matter of Complaint ID [redacted].
Thank you for the opportunity to address this complaint. Dr. Jack [redacted]
forwarded this matter to the Enrollment Center for research and response.  In...

response to the complaint and according to the
student record, the student registered for the classes in dispute via
self-service in her password-secured online Student Center on June 13, 2013.
The student never dropped these classes and per Madison College refund policy,
classes must be dropped prior to the start date for a full refund; classes
dropped on or after the start date will receive the appropriate refund per the
Wisconsin Technical College System refund schedule: 100% refund: Drop class at least one day before it starts 80% refund: Drop class before 11% of the class is completed 60% refund: Drop class after 11% but before 20% of the class is completed. Classes dropped during any refund period do not appear on your transcript. 0% refund: Drop class after 20% of the class is completed. Classes dropped after the 60% refund period remain on your transcript and receive a final grade of "W" (withdrawal). Madison College records indicate calls were received
from the student on February 17, 2017. Email records related to these phone
calls demonstrate that an inquiry was made related to the process for disputing
a balance on a student account and the student was provided information on the
process to dispute a balance with the collections agency handling her account.
The email sent on February 17, 2017 is as follows: Hello?Heather, Thank you for contacting Madison College. Today we discussed the
balance on your account.  As it has been
a number of years, you are no longer able to dispute the process through
Madison College so I gave you the information for the collections company that
the balance is being held with.  Your
previous requests for information were addressed but the responses were sent to
your Madison College email account due to the secure information included.  I have provided this information to your
personal email account as it does not contain any specifics of your
situation.  If you reactive your account
you would be able to log in to review those communications. 1701 Wright
Street, Madison, Wisconsin [redacted] – ###-###-#### – Fax: ###-###-#### – [redacted] Please reply if you need
additional assistance. Sincerely, Enrollment Center Madison Area Technical
College 1701 Wright St. Madison, WI 53704 P: ###-###-#### F: ###-###-#### Important:  The Madison College assigned student email is
the official address and form of college business communications to all
students. This message may contain confidential or legally privileged
information and therefore should not be disclosed to third parties without
express written permission.  If you have
received this electronic email in error, please delete all copies and notify
the sender.  For purposes of the SPAM Act
of 2003, this email is authorized by the Madison Area Technical College. As no Dispute of Charges Form was received by the College
in 2013 and no payment made on the student’s account, the student was sent a 20
day notice of past due account balance on October 8, 2013. No payment was
received and the student’s account was sent to collections on November 8, 2013.
The collection agency records indicate letters were mailed to the student on
November 14, 2013, December 14, 2013, December 29, 2013, and January 28, 2014.
Collection agency records indicate phone calls were made to the student on
November 22, 2013, November 29, 2013, December 19, 2013, January 3, 2014,
January 13, 2014, January 23, 2014, and February 2, 2014. Per Madison College policy, a hold has been placed on
this student’s record for overdue tuition. This hold prevents the student from
registering for additional classes and obtaining or sending an official copy of
their Madison College transcript or enrollment verification. More information
on overdue tuition may be found at www.madisoncollege.edu/pay-tuition. Once payment
in full is received, past due fee holds are removed within one business day. We hope you agree this complaint should not reflect
negatively on Madison Area Technical College. It is the mission of the College
to provide accessible, high quality learning experiences that serve the College
district while administrating the WTCS refund policy equitably to all students. Please feel free to contact me as needed at
###-###-#### or by return email to [redacted]. I also invite you
to reference the College and WTCS websites for further information.

Dear Bradley,  Attached is official notification and response from Madison Area Technical College (the College) in the matter of Complaint ID [redacted]. Thank you for the opportunity to address this complaint. Dr. Jack [redacted] forwarded this matter to the Enrollment Center for research and...

response. Please feel free to contact me as needed at ###-###-#### or by return email to [redacted].Sincerely, Bill [redacted]

Madison College apologizes for this miscommunication, resulting in a registration into a class without the full awareness of the student.  We are especially concerned at the delays and misdirected phone calls experienced by the student while investigating this registration, and are undertaking...

serious efforts to get calls to the correct person and office quickly.  We have authorized a full refund for this student, and will continue to improve our screening and forwarding of all calls to our campus through a committee formed for this purpose.

Mr. Colmerauer, Attached please find a final official notification and response from Madison Area Technical College (the College) in the matter of Complaint ID [redacted]. Please feel free to contact me at ###-###-#### or [redacted] as needed. Thank you, Bill Bill [redacted]Madison College

Review: I was charged for a class I never enrolled in.Desired Settlement: I wish for this to be removed from my credit, for the letters to stop arriving from collection agencies (tekcollect), and for the bill to be removed from my account.

Business

Response:

I am writing to acknowledge receipt of your June 3, 2014 communication to Dr. [redacted] III, President of Madison Area Technical College, with regard to a complaint filed by Mr. [redacted] (claim ID# [redacted]). Dr. [redacted] asked that I investigate and address the complaint.

In the complaint, Mr. [redacted] claims that he was charged for a class that he never enrolled in. A review of the student’s academic records shows that Mr. [redacted] has enrolled in two terms at the college. During the term in question, Spring 2014, Mr. [redacted] enrolled in three courses, dropping two prior to the start of the term. College policy states only the student may register and drop courses; staff are restricted from completing any such action for a student. College policy for class refunds are as follows:

• Prior to class start date – 100% refund

• Prior to 11% of class completed – 80% refund

• From 11% and prior to 20% of class completed – 60% refund

• After 20% of class completed – No Refund

Nonattendance does not constitute a cancellation of registration, and students are responsible for tuition and fees not paid. Students who are reported as "no shows," who do not attend the first class meeting, or who do not log into an online class by the first day of class without officially dropping will not receive a refund and will be responsible for payment of the applicable tuition and fees.

In Mr. [redacted]’s situation, it appears as though he received a “W” withdrawal for the course in question as a result of a “no-show”. Constantly, as a result Mr. [redacted]’s records indicate balance of $624.19 for the tuition and fees for the course. The payment due date for the class was February 22, 2014. All students are sent a statement of account via their student college email account followed up with mailings indicating a balance regarding the account. After 30 days a student is sent a letter indicating they have 20 days to pay their balance prior to having the account sent to collections.

Our records show that Mr. [redacted] received only one letter with regard to having his account forwarded to collection. Further we have nothing indicating that Mr. [redacted] contacted the college to address the issue or proceeded with filing a dispute of charges via the college procedures prior to bringing the matter to your attention.

As a result of receiving your communication, we have contacted Mr. [redacted] to address his concern and better understand what may have taken place that lead to his account going past due. As a result of my conversation with Mr. [redacted] on June 9, 2014 we have been able to resolve the matter to both parties satisfaction.

Should you have any questions or need further information, please do not hesitate to call me.

Sincerely

I have had nothing but problems with MATC since I have enrolled. I was pleased when I met [redacted], my academic adviser, he was very knowledgeable and helpful in getting me onto the correct path. However, after I enrolled everything went down hill from there. I went to the bookstore to get my books and the charged me 40 dollars more for a book that I was supposed to be charged. They didn't even apologize and stated "prices vary" they refused to give me back the 40 dollars and hid behind the "Prices Vary". I showed them my paper I printed from Madison College and they didn't care. I wanted to log onto MyMadisonCollege website to prove to them that the price I was charged was incorrect and they told me "NO"; "and even if you did show us we don't have to honor that price" Well, I got upset, when people in Customer Service are so rude for absolutely no reason it has a bad reaction in my stomach. I told them I was reporting them to the Revdex.com and they laughed and said "Go Ahead" I then asked them one more time to refund the 40 dollars and they refused. As I was leaving a person in the bookstore says, "they have everyone over a barrel, they don't have to be nice to anyone" I turned back to see who said it and it was an employee. I then went directly to [redacted] and talked to him. He then directed me to enrollment center. Nothing has been done to date.