I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You cannot not give a customer the product or service they paid for and then state we have a no refund policyNo where on any of the website pages of this event does it state a no refund policyI am not asking for a complete refund I am asking to be compensated for the two people who were turned away by the event staffIt clearly states on all the Websites that mention the VIP tent table for and admission Six people showed up and were turned away To state that my guest shouldn't have showed up late is ridiculousHow did they show up late, when they come to an event at 5pm that isn't over until 7pm? The last band didn't come on until 5pm as scheduledThere is nothing stated on any website of an gate closing timeI sent the email that shows the event coordinator asking me to send her six names to be on the will call listAt no time did she state anything about a gate closing timeThe fact that the event coordinator immediately dismissed by complaint and changed her story three times shows the lack of professionalism of this businessI was contacted by my guest at 5:30pm,notified the coordinator at 6:30pm and didn't get a response until 7am the next morningNowhere in her response did she say she contacted her people immediately or that she contacted them at allShe stated "I can't imagine any of them telling someone the event was wrapping up unless they got there after 6pm." Two things 1.That shows she didn't contact her people immediately or she would have mentioned itAgain my people were there at 5pm and if they did show up at six they still had a paid ticket and should have gotten admittance, there wasn't a gate closing timeThe coordinators first response was her staff would not have turned my guests away, the second was I called my staff immediately and people were turned away but not your guest and now she's stating it's my guests fault because they got there too lateAgain how do you sell an advanced ticket and then not admit those customersAs the customer I fulfilled everything that was askedI purchased the tickets, I provided the names for will call, people showed upIt's not my responsibility to make sure there is enough room for the people who purchased advanced ticketsThis really can't be one of her arguments because the VIP tent already had a predetermined amount of space allocatedThat space was reserved This business did not fulfill their part in this transactionIf it's or 100, how do you take peoples money then not allow them to come in and then say we have a no refund policyI have attached the original emails from the coordinatorI have also attached screen shots from the websites that sold tickets, there is nothing on any page that states a no refund policyThe Event page, about us page, ticket page, FAQ page, nothing states a no refund policyI'm also sending a scanned copy of the ticket, no where does it state a no refund policy.The coordinators states that it is posted on her website and ticket website that there is a no refund policyIf there is a no refund policy can the coordinator please send a link to that webpage.Regards, [redacted] ***
I received a message from Mr [redacted] regarding his complaint I immediately contacted my staff by phone that were working the gate on Saturday and they as well as the LPD officers at both gate stated that no one was turned away that had already purchased a ticket or that was on the Will Call list which his two guests were Our cash sales at the gate were cut off at 3:30pm by LPD ( [redacted] Police Department) due to the amount of people at the event however, again, anyone who had a ticket was still allowed in Mr [redacted] also complained that there were no hors d'ouveres under the VIP Tent when he arrived at 4:30pm Numerous emails as well as the website stated that the hors d'ouveres would be served from noon until 2pm under the tent and adult beverages and water would be available all day under the VIP Tent I apologize Mr***'s guests experienced this however after speaking to my staff and the LPD officers, no one was turned away who had tickets I do not feel a refund is due in this situation.Kim Jenningsowner/producerCapture It Events, LLC
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The first initial contact with MsJennings was not pleasantI had to email more than once to find out how to get tickets for my guestsShe stated she emailed me, stating there was a will call listI received that email after I emailed her at least twiceI never received a email about anything until my second requestShe also stated she sent a email about the Hors-d'oeuvre only being served for 2hrs at a 7hr eventI never received that emailI asked her to forward any emails that were sent to me prior to me asking, she never sent the email that was sent to meI brought my tickets 8/14, she's stating that she sent a email 9/four days prior to the event about the Hors-d'oeuvreI bought my tickets through [redacted] on there WebsiteWhen you buy the tickets there is not mention of a limitation or time table for anything, entrance or Hors-d'oeuvresI received the first email from my guest at 5:36pm.[We tried comingWe just leftThe lady at gate said they had no tickets and they were shutting it downI am sorry we were lateI had a 2:appointment Thank you so much for including usI really appreciate your work and the ability to work with you.Hope you had a great timeIt sounds like lots of fun was being had by allThank you again [redacted] ***Sent from my iPhone]I sent a email to MsJennings at 6:38pm stating my guests was turned awayWithout any inquiry with her staff MsJennings immediately dismissed my complaintShe states that people were being turned away as early as 3:30pmThere's no chance that one of her staff turned my guests awayIf there was an overcrowding issue at 3:30pm is it not logical to think at 5pm that the event could've ***n at capacity and people were being turned awayShe also states that my guests would've ***n turned away if they arrived after 6pm, again there is nothing that states a gate closing timeAt no time does she mention an inquiry with her staffOnly after I made a complaint to the Revdex.com does she mention an inquiry of her staff[redacted] I'm sorry to hear you were disappointed in the eventWe sent out numerous emails regarding the VIP Tent area that stated the hors d'ouevers would be served from 12-2pmThere was bottled water in the cooler as well as [redacted] and [redacted] available under the tent.Any person(s) that had their name on the Will Call list or who had already bought a ticket was allowed inThose that did not have a ticket and were paying cash at the gate were not LPD cut gate sales off at 3:30pm due to being close to capacity All staff and volunteers working the gate were informing guests of this and I can't imagine any of them telling someone the event was wrapping up unless they go there after 6pm.Those who were under the VIP Tent were extremely pleased and we heard nothing but praises.***]I have asked my guest [redacted] to send me a statement explaining what she experienced when she tried to enter the event [redacted] This email will confirm the events of our attempted entrance into the [redacted] My husband and I arrived at the [redacted] around 5: As we were walking in we observed a number of people leaving Prior to arriving at the gate a city worker informed us that they were not selling anymore tickets We explained to him that we had tickets waiting for us When we approached the gate there were two ladies sitting there They were designated as volunteers and were sitting at the main gate table They were packed up I think I could even identify one of the ladies We explained to them that we had tickets waiting on us and that we were to pick them up at the front gateI gave them both of our names and your name One lady made it perfectly clear that she knew nothing about any tickets and that they did not have any tickets for us to pick up They were not pleasant about it either She also stated that they were going to be closing the event early Not being allowed access to the [redacted] we left Shortly after we left I emailed you to inform you of the problemI wanted you to know that we tried to come We appreciated your thoughtfulness of inviting us to the event My husband and I can attest to the situation We were denied access and we were told there were no tickets available [redacted] [redacted] *** [redacted] *** [redacted] ** *** Mrs [redacted] explains in detail that she was turned away by the staff of this eventI think its ridiculous and insulting that I have to go into such lengths to prove that I as a customer is being forthrightWhile MsJennings isn't coming out and saying it, she's calling me a liarShe's implying that either my guests or I am making this upShe states that her staff would've never turned them awayMy guest is stating that one of the volunteers turned them awayDid she speak to every single one of them as well? I have attached the original emails sent to MsJennings and her responsesI've also attached the original emails sent from my guest [redacted] ***I am requesting a refund of 125.00, the cost of the tickets.I thank you for your assistance in this matter[redacted] ***
I have read over Mr***'s response As stated on the website and ticket site, we have a no refund policy Mr [redacted] purchased a VIP table for at the [redacted] ***r & [redacted] , four of his six guests did attend I'm sorry that two of his guests did not get there until 5pm when the event started at 11am At this point I am not willing to reimburse him for the two guests that did not show up until near the end of the event
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept anything less than what was requested at the beginning of this complaint, compensation for the two paid guests that were turned awayTwo tasting tickets is approx$50.00, while the compensation value is 125.00.Also, why would I accept a ticket for an event that the coordinator feels she can just turn me away at her convenienceThroughout this entire process this person has insulted my intelligence and integrity all with a condescending toneShe has changed her story three times and she has made numerous statements that turned out to not be trueThe last stating she had a no refund policy posted on her website and the ticket websiteI have given a statement from the person that was turned away and showed that none of her sites have a no refund policy listedThere is nothing showing a no refund policy on her sites for her future events as well, why would there have ***n one for this eventI will be taking this to civil court and I will present this evidence to a judge and I will accept his rulingI will be presenting this to Paypal, [redacted] , and any news source that will listenI must also say that I find it disappointing that the Revdex.com gives the business the benefit of the doubt over the customer without meritRegards, [redacted] ***
All houses have hidden issuesSometimes tiny, inexpensive corners are cut by builders that end up being disaster for the ownerOnce the damage manifests itself, the warranty has expiredI have been fleeced and lied to so many times that I trust only ONE person in my experience: [redacted] Castle Hayne, NC
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You cannot not give a customer the product or service they paid for and then state we have a no refund policyNo where on any of the website pages of this event does it state a no refund policyI am not asking for a complete refund I am asking to be compensated for the two people who were turned away by the event staffIt clearly states on all the Websites that mention the VIP tent table for and admission Six people showed up and were turned away To state that my guest shouldn't have showed up late is ridiculousHow did they show up late, when they come to an event at 5pm that isn't over until 7pm? The last band didn't come on until 5pm as scheduledThere is nothing stated on any website of an gate closing timeI sent the email that shows the event coordinator asking me to send her six names to be on the will call listAt no time did she state anything about a gate closing timeThe fact that the event coordinator immediately dismissed by complaint and changed her story three times shows the lack of professionalism of this businessI was contacted by my guest at 5:30pm,notified the coordinator at 6:30pm and didn't get a response until 7am the next morningNowhere in her response did she say she contacted her people immediately or that she contacted them at allShe stated "I can't imagine any of them telling someone the event was wrapping up unless they got there after 6pm." Two things 1.That shows she didn't contact her people immediately or she would have mentioned itAgain my people were there at 5pm and if they did show up at six they still had a paid ticket and should have gotten admittance, there wasn't a gate closing timeThe coordinators first response was her staff would not have turned my guests away, the second was I called my staff immediately and people were turned away but not your guest and now she's stating it's my guests fault because they got there too lateAgain how do you sell an advanced ticket and then not admit those customersAs the customer I fulfilled everything that was askedI purchased the tickets, I provided the names for will call, people showed upIt's not my responsibility to make sure there is enough room for the people who purchased advanced ticketsThis really can't be one of her arguments because the VIP tent already had a predetermined amount of space allocatedThat space was reserved This business did not fulfill their part in this transactionIf it's or 100, how do you take peoples money then not allow them to come in and then say we have a no refund policyI have attached the original emails from the coordinatorI have also attached screen shots from the websites that sold tickets, there is nothing on any page that states a no refund policyThe Event page, about us page, ticket page, FAQ page, nothing states a no refund policyI'm also sending a scanned copy of the ticket, no where does it state a no refund policy.The coordinators states that it is posted on her website and ticket website that there is a no refund policyIf there is a no refund policy can the coordinator please send a link to that webpage.Regards, [redacted] ***
I received a message from Mr [redacted] regarding his complaint I immediately contacted my staff by phone that were working the gate on Saturday and they as well as the LPD officers at both gate stated that no one was turned away that had already purchased a ticket or that was on the Will Call list which his two guests were Our cash sales at the gate were cut off at 3:30pm by LPD ( [redacted] Police Department) due to the amount of people at the event however, again, anyone who had a ticket was still allowed in Mr [redacted] also complained that there were no hors d'ouveres under the VIP Tent when he arrived at 4:30pm Numerous emails as well as the website stated that the hors d'ouveres would be served from noon until 2pm under the tent and adult beverages and water would be available all day under the VIP Tent I apologize Mr***'s guests experienced this however after speaking to my staff and the LPD officers, no one was turned away who had tickets I do not feel a refund is due in this situation.Kim Jenningsowner/producerCapture It Events, LLC
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The first initial contact with MsJennings was not pleasantI had to email more than once to find out how to get tickets for my guestsShe stated she emailed me, stating there was a will call listI received that email after I emailed her at least twiceI never received a email about anything until my second requestShe also stated she sent a email about the Hors-d'oeuvre only being served for 2hrs at a 7hr eventI never received that emailI asked her to forward any emails that were sent to me prior to me asking, she never sent the email that was sent to meI brought my tickets 8/14, she's stating that she sent a email 9/four days prior to the event about the Hors-d'oeuvreI bought my tickets through [redacted] on there WebsiteWhen you buy the tickets there is not mention of a limitation or time table for anything, entrance or Hors-d'oeuvresI received the first email from my guest at 5:36pm.[We tried comingWe just leftThe lady at gate said they had no tickets and they were shutting it downI am sorry we were lateI had a 2:appointment Thank you so much for including usI really appreciate your work and the ability to work with you.Hope you had a great timeIt sounds like lots of fun was being had by allThank you again [redacted] ***Sent from my iPhone]I sent a email to MsJennings at 6:38pm stating my guests was turned awayWithout any inquiry with her staff MsJennings immediately dismissed my complaintShe states that people were being turned away as early as 3:30pmThere's no chance that one of her staff turned my guests awayIf there was an overcrowding issue at 3:30pm is it not logical to think at 5pm that the event could've ***n at capacity and people were being turned awayShe also states that my guests would've ***n turned away if they arrived after 6pm, again there is nothing that states a gate closing timeAt no time does she mention an inquiry with her staffOnly after I made a complaint to the Revdex.com does she mention an inquiry of her staff[redacted] I'm sorry to hear you were disappointed in the eventWe sent out numerous emails regarding the VIP Tent area that stated the hors d'ouevers would be served from 12-2pmThere was bottled water in the cooler as well as [redacted] and [redacted] available under the tent.Any person(s) that had their name on the Will Call list or who had already bought a ticket was allowed inThose that did not have a ticket and were paying cash at the gate were not LPD cut gate sales off at 3:30pm due to being close to capacity All staff and volunteers working the gate were informing guests of this and I can't imagine any of them telling someone the event was wrapping up unless they go there after 6pm.Those who were under the VIP Tent were extremely pleased and we heard nothing but praises.***]I have asked my guest [redacted] to send me a statement explaining what she experienced when she tried to enter the event [redacted] This email will confirm the events of our attempted entrance into the [redacted] My husband and I arrived at the [redacted] around 5: As we were walking in we observed a number of people leaving Prior to arriving at the gate a city worker informed us that they were not selling anymore tickets We explained to him that we had tickets waiting for us When we approached the gate there were two ladies sitting there They were designated as volunteers and were sitting at the main gate table They were packed up I think I could even identify one of the ladies We explained to them that we had tickets waiting on us and that we were to pick them up at the front gateI gave them both of our names and your name One lady made it perfectly clear that she knew nothing about any tickets and that they did not have any tickets for us to pick up They were not pleasant about it either She also stated that they were going to be closing the event early Not being allowed access to the [redacted] we left Shortly after we left I emailed you to inform you of the problemI wanted you to know that we tried to come We appreciated your thoughtfulness of inviting us to the event My husband and I can attest to the situation We were denied access and we were told there were no tickets available [redacted] [redacted] *** [redacted] *** [redacted] ** *** Mrs [redacted] explains in detail that she was turned away by the staff of this eventI think its ridiculous and insulting that I have to go into such lengths to prove that I as a customer is being forthrightWhile MsJennings isn't coming out and saying it, she's calling me a liarShe's implying that either my guests or I am making this upShe states that her staff would've never turned them awayMy guest is stating that one of the volunteers turned them awayDid she speak to every single one of them as well? I have attached the original emails sent to MsJennings and her responsesI've also attached the original emails sent from my guest [redacted] ***I am requesting a refund of 125.00, the cost of the tickets.I thank you for your assistance in this matter[redacted] ***
I have read over Mr***'s response As stated on the website and ticket site, we have a no refund policy Mr [redacted] purchased a VIP table for at the [redacted] ***r & [redacted] , four of his six guests did attend I'm sorry that two of his guests did not get there until 5pm when the event started at 11am At this point I am not willing to reimburse him for the two guests that did not show up until near the end of the event
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept anything less than what was requested at the beginning of this complaint, compensation for the two paid guests that were turned awayTwo tasting tickets is approx$50.00, while the compensation value is 125.00.Also, why would I accept a ticket for an event that the coordinator feels she can just turn me away at her convenienceThroughout this entire process this person has insulted my intelligence and integrity all with a condescending toneShe has changed her story three times and she has made numerous statements that turned out to not be trueThe last stating she had a no refund policy posted on her website and the ticket websiteI have given a statement from the person that was turned away and showed that none of her sites have a no refund policy listedThere is nothing showing a no refund policy on her sites for her future events as well, why would there have ***n one for this eventI will be taking this to civil court and I will present this evidence to a judge and I will accept his rulingI will be presenting this to Paypal, [redacted] , and any news source that will listenI must also say that I find it disappointing that the Revdex.com gives the business the benefit of the doubt over the customer without meritRegards, [redacted] ***
All houses have hidden issuesSometimes tiny, inexpensive corners are cut by builders that end up being disaster for the ownerOnce the damage manifests itself, the warranty has expiredI have been fleeced and lied to so many times that I trust only ONE person in my experience: [redacted] Castle Hayne, NC