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Madison Lane Boutique

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Reviews Madison Lane Boutique

Madison Lane Boutique Reviews (1)

Initial Business Response /* (1000, 5, 2016/06/20) */
At the time that the customer took delivery we were in fact still cleaning the unit for deliveryShe purchased it on April 9th, which is during our peak seasonAlthough we had "weeks" to have it ready it is always our policy to clean them
directly prior to deliveryThat work is prioritized based on the date of delivery and scheduled with the intent to have the unit as clean as possible on the date of purchase
As for the inspection, it was completed including all of the necessary maintenance was performed and we even replaced the tv which isn't covered under the items that we guaranteeWe sent a brand new television to replace the inoperable oneAt that time everything was functioning properly and had we discovered any leaks they would have been addressedAs is our policy, the trailer was plugged in during their orientation to show that all of the trailer's components were in proper orderWith any RV, new or used, there is always a possibility of having issues ariseThe fact that there is only one functional issue that the customer is experiencing on a year old trailer is a testament to our inspection processThe repair on the leaks is where the warranty comes into playThe customer received a 90-day warranty through Xtra-Ride to address covered items like the plumbing leakHowever, none of our warranties cover mobile serviceWe have to have the rv in our service department for repairs just like a mechanic won't come work on a car in a drivewayWe can fix it under the warranty if it comes to our storeWe do not operate a mobile rv service nor are we familiar with a reputable one in the customer's areaThe customer can contact the warranty company to arrange for a mobile repair service to make the repairs with the understanding that she will be responsible for the convenience of a mobile serviceThe parts and labor would be covered minus the deductible and mobile service fee
In regards to the carpet cleaning we had a professional carpet cleaner contact the customer and arrange a time that would be suitable for herIt is the same local service we use for our dealership floors as well as our rvsWe could not arrange a time in his schedule to get it done prior to delivery so we are paying extra for him to go to her to fulfill our commitment to the customerThe customer has his information in order for them to coordinate a time that works best for herDue to the time it has taken for them to get something scheduled together the customer can contact a carpet cleaner of her choice and we will reimburse the expense
Initial Consumer Rebuttal /* (3000, 7, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My apologies to this company for being a customer during their "peak busy season"
Since leaks were part of their guarantee I feel strongly that they were never checked as outside port began to leak when water was hooked to fifth wheelUpon further investigation found drain from bathroom sink and shower also leakingThe carpet cleaning was never at my disposal as he was coming from an hour away and was going to let me know when he was in my areaPerhaps mid America should have just called another company to do this so that they could hold to their contractI feel since apparently they were so busy at the time this unit was NOT properly inspected and by the mess of buckets and such inside I would guess the detailing was not finished either
So why should I, the customer, have to go out of my way to help them make it right?
Perhaps this company should hire extra help in all departments during the "peak" season so that they can give better customer service
Final Business Response /* (4000, 9, 2016/06/27) */
If the customer wishes for us to contact another cleaning service then we are willing to do soWe offered the option of her hiring one that she is confident will do the job and can work with her scheduleWe have every intention to fulfill our commitment to the customer
Final Consumer Response /* (4200, 13, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe that they have any intention of fulfilling their commitment to the customer as the matter of the leaks that would have been apparent during their inspection was not addressed
If customer satisfaction according to contract is their intent then they need to contact a drive to service at this point and cleaning company and incur costs of both
Having done so both companies may contact me and dates and times can be arranged

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