Madison Real Estate and Property Management

To Whom It May Concern: After further review, there was a mistake made in the calculation of the rent credit? A check will be sent for that amount within days Our explanation and stance on the other items? remains the same as in our original explanation ? Regards, Eric *B [redacted] President Madison Real Estate and Property Management, Inc

We apologize for the trouble these applicants encountered There was no lying, bait and switch or anything else nefarious that occurred It was a simple mistake of not having complete information in the listing and not some plan to cause inconvenience for anyone Please understand that when mistakes occur it causes more work for us, so we have no incentive to create any problems or cause anyone any trouble.Once we discovered the mistake, we tried to find an alternative property in our inventory that would work for the applicants but were not successful.The holding fee and application fees have already been refunded as of this response In all cases where mistakes like this occur through no fault of the applicant, all deposits and refunds are returned as soon as possible When we make mistakes, we step up, correct them and make things rightRegards, [redacted] PresidentMadison Real Estate and Property Management, Inc

Revdex.com,We offered to pay the hold fee but, once again we were told specifically by your associate named Erin that we should wait until the applications cleared and also that the previous tenants had vacated as plannedYour associate Charles also apologized about the miscommunication of the situation and admitted that it was your companies errorAll I would like is our application fee back, I have no desire to do business with your company and the only reason that I even contacted the Revdex.com is because once again your associate Charles said that he would contact me and he failed to do soThat is the only reason that I called repeatedly because I continued to get the run around from your associatesIf you would like to stand by your bait and switch and horrible business practices of course that is your businessI just want our money back because we followed what we were instructed to by your associates.I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Regards, [redacted]

To Whom It May Concern:First, let me again offer apologies to Ms [redacted] for the mistake on our part We strive for excellence, but sometimes mistakes are made There is no excuse and I sincerely apologize for the inconvenience Ms [redacted] experienced due to our error.In this instance, when Ms [redacted] called in and the mistake was realized, our receptionist apologized profusely She explained to Ms [redacted] that the unit wasn’t ready to show and would call her when it was ready (as well as offered alternative properties in our inventory)After listening to Ms [redacted] response and the receptionist determining she was not going to be able to offer an acceptable solution, it was apparent that it was time to escalate this matter to the next level.At this point one of our property managers got on the phone with Ms*** Once again a sincere apology was made and it was againexplained that the unit was not ready to show At this point Ms*** continuing to complain and berate the property manager as well as make unreasonable demands Two things became readily apparent during the course of the conversation: 1) No amount of apologizing or accommodation was going to satisfy Ms***; 2) The harshness and vitriol of Ms***'s verbal tirade with two of my team members clearly identified her as the type of person with whom we choose not to do business.Prospective tenants sometimes forget that while they are evaluating us, we are also evaluating them; from the very first phone call through the end of the screening process If they are rude, inappropriate or lash out verbally, my team is instructed to let them know we may not be the right management company for them and encourage them to look elsewhere As a business we have no obligation to provide service to those who act inappropriately (in person or over the phone), make unreasonable demands and/or mistreat our team members.In this instance, Ms [redacted] had a very legitimate reason to be upset We understood this and were trying to offer viable solutions at her convenienceHowever, she would have none of it and continued her verbal tirade, eventually hanging up on the property managerThe receptionist and property manager both handled the phone call in a calm, appropriate, professional and acceptable manner according to all witnesses in the office After receiving two sincere apologies for an honest mistake (that we admitted and ownto), her reluctance to accept any solutions and her verbal abuse, Ms***’s request that we waive the application fee (should she apply) was declined Had Ms [redacted] responded in an appropriate and decent manner, we would have gladly waived the application fee to accommodate her inconvenience We routinely make appropriate concessions when we make an error However, after our interaction with Ms [redacted] it was determined she would not be a good fit for our companyTherefore, it made no sense to waive an application fee as an encouragement for her to submit an application I once again apologize to Ms [redacted] for the inconvenience she experienced in dealing with our organization and wish her the best moving forward with other landlords and/or management companies.Regards,Eric B [redacted] PresidentMadison Real Estate and Property Management, Inc

Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt wont be until some time next week that my dollar application fee will show up on my bank accountIf I don't see it by Friday next week, what should I do? Regards, [redacted]

He has been in communication with me directly for the last several week Recently decided to escalate to small claims court See attached ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern: A refund of $for pro-rated August rent was already given to the tenant, please see attached? We performed as agreed, there is no money to be refunded The City of Spokane bill was NOT paid at the time the tenant vacated the property, so per the lease we hold back funds to pay the bill? As of this morning at 10:AM, the City of Spokane bill owed by the tenant has still NOT been paid? Closing bills typically take a few days to be processed by the city, so as they got a few free days up front when they moved in and they will pay a few extra days at move-out? Until the city changes their process, there is no other way to equitably charge for this bill? No money will be refunded The tenants are to have the ENTIRE carpet steam cleaned at time of move out? Their receipt shows the work done on August 6th, days before they moved out? It was evident only traffic areas were steam cleaned, not the entire carpet? This was confirmed by the carpet cleaning vendor when we inquired? Therefore, due to living on the carpeting for days after cleaning AND not having the entire carpeting steam cleaned, we had to steam clean the entire carpeted area at move-outThis charge is legitimate and will not be refunded Regards, Eric *B [redacted] President Madison Real Estate and Property Management, Inc ?

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Whoever the person is that responded to my complaint wasn't involved and doesn't understand what had actually happenedThe receptionist did not offer to compensate for my time at allShe did apologize and took full responsibilityShe also offered to reschedule so I could see the property when it was readyAnd I explained to her that I had to request time off to make the original appointment because of their unreasonable showing hoursAt which point she transferred me to someone who had more authority in the situationThis woman was completely unwilling to compensate me for my timeI specifically asked, "If the very least they could do is wave a few of our application fees?" At which point she told me she could notThe response to my complaint was a flat out lieAnd as far you them judging me for how inconvenienced and upset I was, really shows how terrible of a business they areThey were right about one thing, I absolutely would not be a good fit to rent from their company, after they flat out blew off my appointment, and turned around and lied about the actions they took towards resolving my issueI have nothing more to gain by fighting this argument but I will continue to let people know the truth about Madison Real Estate and Property ManagementThey are an awful company and have no hesitation to completely screw people over whenever they can.Regards, [redacted] ***

To Whom It May Concern: [redacted] informed us she was listing the house for sale and would let the tenants out of their lease a month early to be able to keep their Spokane Housing voucher and our responsibility would be to close them out at move out.? They vacated on 4/30/15.? We proceeded to process all the charges associated with their move out.? They ended up having a balance owing of $after the security deposit was applied.? Included in the owing amount was an outstanding balance to the City of Spokane for $189.24.? The previous tenant came in on 6/and paid $and again on 7/1/and paid $which in turn settled their accountSee Exhibit 1.While the security deposit was sent to the owner on? 5/15, we? were receiving monies from a previous tenant that was in Collections (two tenants previous) that was paying the outstanding bills through the summer;? see Exhibit 2.When [redacted] came into the office on 8/31/15, she asked for her amount to settle the account with us and talked about an outstanding balance with the City of Spokane.? Not realizing that she had not been paying the City of Spokane over the summer, (her responsibility as the house was for sale and we didn't receive duplicate copies), I gave her the amount to pay off what was owed in our system including the previous tenant bill at the City for $189.24.? She paid the $and her account was settled and all the bills were paid on 9/1/as agreedSee Exhibit 3.Regards, [redacted] PresidentMadison Real Estate and Property Management, Inc

To Whom It May Concern: In regards to the roof, it was covered with a tarp until such time as it could be repairedRepairs occurred earlier this year. The leak appeared after repairs were done. Roofing contractor working on solution. Here is the timeline of events regarding the air conditioning:5/12/17: Air conditioning problem reported5/22/17: HVAC contractor repaired unit5/22/17: Air conditioning was repaired but failed again after HVAC contractor had left5/23/17: HVAC contractor said part had to be ordered to repair6/28/17: Part arrived6/30/17: HVAC contractor installed part and air conditioning running normalDuring the time period the air conditioning was inoperable, the were only days where the temperature was above degrees. We agree this was an minor inconvenience, but not an inconvenience worth one month's rent. We are willing to give the tenant a credit of 10% of one month's rent for their inconvenience.