[redacted] ***, Our records indicate that [redacted] placed an online order (# [redacted] ) with our company for the following item on 1213: x Princeon Leather Love Seat by Coaster [redacted] herself placed the order and then requested on her order form to hold back the shipment until after (Copy of the customer’s request can be provided) Normally, the delivery time frame for this type of shipment is expected to be around business days from the purchase date (not including weekends or legal holidays) When UPS attempted to make the delivery on was the *** business day from her purchase date(Not including weekends and the New Years holiday) The customer just kept insisting there was a delay and demanded to know why UPS didn’t come on per the customer’s request We would appreciate any advice or suggestions you may have in regards to how this complaint could have been avoided Thank you for your time, [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The bottom line is that your practice of placing additional credit card charges (in my case, months after the initial order) *without any notification or warning [redacted] to the customer is a poor business practice and poor way to treat customers - I had no notification or warning of this charge before it came(vague terms and conditions stating that you might be charged some random amount at some random time in the future does not count as reasonable notification) - I have no way of knowing whether that additional fee is correct or even legitimateI received no invoice for this fee, nor any proof that the additional fees were actually charged to madisonseating by ***Based on this current practice, the seller could make up any fictional amount for international customers and place charges at randomA better practice would be to send the customer an additional invoice with PROOF of the additional shipping fees, and the customer can then make payment arrangements as appropriateMadisonseating did not do this I have no proof (via [redacted] invoice, madisonseating invoice, etc) that the fee is legitimate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This document is in response to the letter of complaint filed against Madisonseating by [redacted] *** Our records indicate that our mutual customer received a Geneva Marble Counter Height dining by Steve Silver /> After the merchandise was delivered, the customer did contact us stating she was not satisfied with the table and did not believe the top was made of graniteSince Madisonseating.com is just a reseller for the item(s) on our website, we asked the customer for the opportunity to confirm the material with the manufacturer Before we had a chance to offer the customer a resolution, she initiated a chargeback with her credit card companyAt that time, we were unable to pick up or refund the customer until the credit card company closed the caseThis can generally take anywhere from 30-days The manufacturer did get back to us and of course confirmed the table, which is described as granite, was indeed graniteThis table is massed produced and sold throughout the countryIt is impossible fort the customer to have received anything but the granite material as the item is only produced in that material Once the case was closed out by the credit card company, we offered the customer to keep the product at 75% off or the ability to donate the merchandise to local charity of their choice The cardholder requested to keep the merchandise for free, which was not an option being offeredAt this time, we have arranged for a local charity to come to her home and have the product picked up If you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice I thank you for your time and attention to this matter [redacted]
The sofa was extremely comfortable and beautiful design and finished to a high standardWill purchase again from them and recommend them to others as well
***,
This document is in response to the letter of complaint
filed against Madisonseating by *** *** ***
*** *** placed an online order with our company on
1/**/for the following item(s):
Rupard
Contemporary Sectional with Chaise by Coaster
CODE: ***
This particular item sells with a free shipping promotion
that covers curbside delivery onlyThe cardholder selected a $upcharge for
delivery to the threshold
After the merchandise already shipped and was scheduled for
delivery, the customer contacted our service center to change the shipping
methodHowever, at that time it was too late to make any sort of changes to
the orderPlease note, the merchandise was delivered on 1/**/and the
customer requested the change on 1/**/
The customer explained that she was not familiar with the
different type of delivery services being offered and decided that the $
threshold option she selected would not be necessary
Madisonseating.com is opened Monday through Friday during
business hours to answer questions concerning our products and services
The customer should have requested this information prior to making the
purchase
Once a shipment is scheduled for delivery we are unable to
make any changes with the carrier
It’s not that we refused to refund the cardholder the $
upgraded service chargeIt was simply too late for the customer to request the
change in delivery service as the carrier already prepared the shipment for
this type of service and billed us this non-refundable fee
While we are sympathetic to the customer, we hope that in
turn *** *** can understand that requests made less than hours prior
to a delivery is not always plausible
If you have any suggestions on what more we could have done
to resolve this issue in a more effective way, we would greatly appreciate your
feedback and advice. I thank you for your
time and attention to this matter
***
My company has purchased over 100,dollars worth of chairs to be delivered The first one was chairs and I was told that the delivery crew would call in advance and they did not I had to hire movers on short notice and pay them double because the delivery crew refused to help and had no lift gate I reported this to *** your *** *** and she ensured me that if we were to continue business with you this wouldn’t happen again *** has provided me with information! She said she would make sure this doesn’t happen again and it did I actually called Madison Seating this morning and inquired about the delivery to which the lady said she has no knowledge as per when they would deliver but would inform me They didn’t therefore I had to once again get on the truck like I work for you or the freight company and remove these chairs myself because I need them As a result to this I almost got hurt thankfully I didn’t; we will no longer want your business I was looking for a reliable company to purchase additional chairs for my company as we have several locations but you have failed in providing outstanding service Conveniently *** is not available today as I have been dialing her extention all day (6005)
Regards,
***
This document is in response to the letter of complaint filed against Madisonseating by *** ***
Our records indicate that our mutual customer purchased a brand name office chair back in November
The customer did not report any damage or defects when the item was deliveredThere were no emails or calls indicating any issue with the shipment The ergonomic chair the customer purchased was a special clearance sale itemThe purchase included a day return period and a year warranty with Madisonseating.comIt is unclear why the customer felt the need to contact the Revdex.com for a simple warranty repair issue
The customer contacted us on 3/*/to say there was an issue with the tension control on the chairSince the purchase is covered under a year warranty with Madisonseating.com, we told the client we would be happy to repair or replace the chairThe customer need only send the item to our warranty departmentParts and labor are free but the customer is responsible for the shipping costs
The customer is requesting that Madisonseating.com pay for all the shipping expenses on a chair that he purchased and has been using for almost monthsThis is not a service we offer
Also, there are no deadlines for warranty serviceThe customer is welcome to send in his chair to be serviced at any timeWe would be happy to repair or replace the item once our warranty department receives the return for the full years
The customer is not eligible for a refund as his purchase was made months ago and he is outside the day time frame allotted for returns
If you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice. I thank you for your time and attention to this matter
Madisonseating.com
###-###-####
This document is in response to the letter of complaint
filed against Madisonseating by *** ***
Our records indicate that our mutual customer received a Geneva
Marble Counter Height dining by Steve Silver
After the merchandise was delivered, the customer did contact us stating she
was not satisfied with the table and did not believe the table top was made of
graniteThe customer also claimed there were minor defects on the top of the table
We confirmed with the manufacturer that the table was indeed
solid granite, as advertisedThis particular table is massed produced and sold
by many of our competitors, all of whom describe the table in the same manner
(as the product description and photo come directly from the manufacturer)
We offered to repair the defects *** *** claimed was on the
table top, or have the item replaced, free of charge
The credit of 25% that was offered to the customer was done
so as a courtesyWe strive to provide excellent customer serviceAlthough the
defects the customer described were minor, we felt that offering the customer
25% off was extremely generous and would compensate fairly for any
inconveniences she may have experienced
However, the customer opted instead to contact her credit
card company and initiate a chargeback for the entire dollar amountIt is out
of our control how many days it takes for the issuing bank to close out a
disputeEven if the case was closed on 4/**/(as *** *** keeps stating), we
do not get immediate notification regarding the closureIt can take several
days (or weeks) before this information is relayed to OUR chargeback
department*** *** is not familiar with the process of a chargeback and is
upset that it took so long for the case to be closed, which is not something
that either Madisonseating.com or the customer can control
Once we did confirm the case was closed, we generously
offered the customer a 75% discount to keep the merchandise (or a dollar amount
she felt would be fair)Instead, *** *** insisted she wanted to keep the table for free (her rebuttal confirms that she requested to
keep the product for free as well)When we told the customer she could not keep the
table for free, she became belligerent
Madisonseating.com offered to find a local charity for the customer
and made all the necessary arrangements to remove the table from her home
As of date, the table has been picked up by the Salvation
ArmyIt is unclear what sort of compensation the customer is still seeking as
she was fully refunded for the transaction and the merchandise is no longer in
her home
We are confused why the customer keeps contacting the Revdex.com
Again, the customer has been fully refunded and the merchandise removed from
her property
Warm regards,
***
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My issue is that you keep lying and I will keep responding until you cease. I will not have my character questioned when it is your company that keeps *** the public. For the last time I DID NOT contact you because I didn't believe the table was granite. The table was DAMAGED. All corners were broken and two of the sides were chipped. I mentioned on my second or third call that the table was not SOLID granite as advertised but little blocks of material fused together. ADVERTISING!!!!!! You didn't offer me 75% off to keep the table, it was 50% or whatever I felt was acceptable for my troubles. I was in procession of a unusable damaged table and you wanted me to pay 1/for it and get it fixed myself. I ordered a NEW table from you not a damaged one that once I have it fixed is considered used and is worthless. YES I did REQUEST to keep the table for free. It was the least you could do after the horrible experience I had with MADISON SEATINGBut under no circumstances did I "DEMAND" to keep it for freeThe table at this point was worthless and you were going to have to pay to have it shipped back to you. As previously stated I am sure you have already received payment in full for the claim you filed with UPS for the damages. So you are trying no get paid twice for the same piece of damaged furniture. As far as the chargeback is concerned, I do know the procedure. I am a bookkeeper and have dealt with many chargebacks. Your problem is the fact that your chargeback department doesn't know what they are doing. Discover told me you have days to respond and you never did. The issue couldn't have been that important to you if you didn't even respond. So much for your claims of outstanding customer service. I complained about a damaged product and got no response. Filed a complaint then with my credit card company and yet still no response. If you would have read the initial letter sent to you by Discover you would know that it states you have days to respond or the case will be closed in my favor. No further documents would be sent to you. So all the lies about you waiting to hear from Discover after it was closed is just that, LIES. You knew that information from the beginning. Yes I have been refunded by my credit card company and yes the table is finally out of my home after very long months of no responses and getting the run around from MADISON SEATING and what do I have to show for my troubles. NOTHING. I do not run your company and it is not my job to tell you how to compensate a VERY dissatisfied customer. That is your job and if you are uncapable of doing so then maybe you need to get the people who are really in charge there to figured it out. I will continue to respond and write negative comments about your company until I get satisfaction
Have a great day!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, the seller marked the chair I bought as "Fully Loaded Herman Miller", not like others names as " Aeron Chair By Herman Miller - Highly Adjustable", which misleads the consumerAnd I contacted the seller the next day when I received the chair within the days time period, as I shown in my original complaintHowever the seller did not admit the misleading product description and insisted to charged me the return shipping, which is why I did not completely solve the issue within the days time period
Thanks,
P
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom It May Concern:
This document is in response to the letter of complaint
filed against Madisonseating by *** ***
Our mutual customer purchased (1) brand named office chair
from our establishment on 01/**/for a total of $
In the event a
customer is dissatisfied with the item(s) shipped they are entitled to a
refundOur company policy guarantees a credit be issued once the merchandise
is returned to our facility within
days of its receipt
*** *** contacted or customer service department after
receiving the Leap chair and complained that the chair he purchased had some
minor wear and tearWe tried to explain to the customer that our Leap chairs
are part of our “open box” specials and that is why he paid several hundred
dollars less for the chair (sale price of $with a retail value of $800+)
Our product description for this item clearly stated “open
box” special and the customer was informed regarding the condition prior to his placing the orderSome wear is to be
expected
*** *** was informed regarding his option of returning the
merchandise if he was not completely satisfied with the item(s) receivedWe
would happily issue a refund for the purchase as long as the chair is returned
to our facility within days of its receipt
At this time we have not received the chair back to our
warehouseTherefore, no refund is warranted
If you have any suggestions on how this issue could have
been handled differently I would be more than eager to hear you ideas and
recommendations
Best regards,
***
***
***
*** *** *** ***
*** *** To Whom It May Concern: The customer is requesting to return a
chair that was purchased back in November of The customer is asking us to make an exception on our day return period and extend that to months as he claims the item was a gift that was opened in late January, We did give this customer a courtesy extension back in March but the customer said he was too busy to find the time to return the chair in addition, to having difficulties finding the packaging required to make the returnWe feel that courtesy extension was quite generous and more than any company would offer on a returnof this natureWhile we are sympathetic to the fact the customer received this chair as a gift we cannot extend a day return to monthsAt this time, the customer is entitled to activate the year warranty included with the purchase if he is experiencing any issues with the chairs mechanismWe told the client we would be happy to repair or replace the chair once it is successfully sent to our warranty departmentParts and labor are free but the customer is responsible for the shipping costsWe appreciate you relaying this information to the customer and hope we can continue to service his needs to the best of our ability and within the guidelines of our policiesWarm regards, Madisonseating.com
This document is in response to the letter of complaint filed against Madisonseating by Alexander Adamick Our records indicate that our mutual customer purchased a brand name office chair back in November The customer did not report any damage or defects when the item was deliveredThere were no emails or calls indicating any issue with the shipment The ergonomic chair the customer purchased was a special clearance sale itemThe purchase included a day return period and a year warranty with Madisonseating.comIt is unclear why the customer felt the need to contact the Revdex.com for a simple warranty repair issue
The customer contacted us on 3/*/to say there was an issue with the tension control on the chairSince the purchase is covered under a year warranty with Madisonseating.com, we told the client we would be happy to repair or replace the chairThe customer need only send the item to our warranty departmentParts and labor are free but the customer is responsible for the shipping costs
While we are sympathetic to the fact the customer received this chair as a gift we cannot extend a day return to monthsWe did give this customer a courtesy extension back in March but the customer said he was too busy to find the time to return the chair and could not find a boxWe feel that courtesy extension was quite generous and more than any company would offer on a return
At this time, we are unable to give the customer any more courtesy extensions as it is months since the transaction was placed
Again, we would be happy to service the chair for any problems the customer is having with the tension controlThe chair is covered under a year warrantyThe customer is required to send us the item for repair or replacementMadisonseating.com does not offer to pay the shipping expenses for repair being requested under our warranty service
Also, there are no deadlines for warranty serviceThe customer is welcome to send in his chair to be serviced at any timeWe would be happy to repair or replace the item once our warranty department receives the return for the full years
The customer is not eligible for a refund as his purchase was made months ago and he is outside the day time frame allotted for returns
Madisonseating.com ###-###-####
We have purchased our last sofas from MadisonseatingThe service is always good and staff are always welcoming, pleasant and helpfulThe quality of the sofas have always been good tooWe are looking forward to the delivery of our latest Chairs purchase!
***
This document is in response to the letter of complaint filed against Madisonseating by ** ***The customer purchased a 100% authentic Herman Miller Aeron chair that was in excellent brand new condition when delivered back in July
The
customer recently contacted us for warranty serviceThe Herman Miller Aeron chair featured on our website includes a year warranty with Madisonseating.com at no extra chargeThe customer received the replacement part(s) he requested and was assured that we would happily service all his warranty needs for the full yearsSince the customer is in possession of the chair for over months, a refund/return is not an option
Madisonseating.com
###-###-####
This document is in response to the letter of complaintfiled against Madisonseating by *** *** The customer purchased a brand name bed back in October ofThe merchandise was reported as arriving in perfect condition
The consumer contacted our service department months afterthe bed was delivered stating that they moved the bed from one location toanother, after getting married and needed replacement connectors and new slatsfor the re-assembly of the bed. Please keep in mind, there is only a day warranty fromthis particular manufacturerMadisonseating.com is simply a reseller for theproducts we carryWarranties differ with each manufacturer. We did our best to have *** ***, themanufacturer for this particular bed, supply the customer with the replacementparts they were requesting, free of charge The slats the customer needed were the only part themanufacturer could not replace free of charge. However, we managed to have *** *** agree to sell thecustomer the replacement slats for just $ When we explained to the customer that *** ***would sell her the replacement part the customer refused the offer and demandeda full refund for the whole purchase. It appears the consumer may have broken the slats when theyre-assembled the bed at their new locationThe manufacturer should not be heldaccountable for issues the customer had after they moved the bed from onelocation to another, (6) months after the delivery of the product. As stated earlier, the merchandise was not reported damagedwhen it was deliveredAny replacement parts sent was as a courtesy to thecustomer At this time, the offer to purchase the slats from ***
*** still standsAs an alternative, the customer can purchase this partat any local furniture store (like ***) for around $29.00-$ If you have any suggestions on what more we could have doneto resolve this issue in a more effective way, we would greatly appreciate yourfeedback and advice. I thank you for yourtime and attention to this matter SusanMadisonseating.com###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have had NO discussion with Madison Seating since my purchase other than to file a complaint and make a request for a partial refund Their response to Revdex.com is totally and is maas I have had absolutely NO response from them or discussion with themThe chair does not have some "wear & tear" It is a refurbished chair that was sold as: "The merchandise is in brand new, mint condition." The discussions I had PRIOR to purchase were documented in the e-mail I received from Madison Seating and submitted to Revdex.com which totally contradict their current statement The chair "looked" brand new when I received it until I discovered the refurbishment when screws fell outI should not have to box up and send the chair back as it isn't defective; it was sold under pretenses The reason given prior to purchase for the discounted price was that the "brand new, mint condition" chair "Open Box" condition meant, which their e-mail described, it was "out of the original packaging" They said it was "either on display or has been in inventory for awhile" The other reason this chair was priced low is that it is a discontinued modelNone of these factors account for it not being a "new" chair Madison Seating clearly has misrepresented their product and should provide a discounted price to reflect that the chair was not as advertised nor represented I believe I should receive a partial refund of at least $and not be forced to send the chair back and hope for a refund from a company who clearly does not tell the truth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been notified that I would receive a refund, or that my order was cancelled, and my credit card does not reflect any refunds at this time The only email(s) from madisonseating.com that I have received are stating that my order cannot be cancelled Also, the order was placed on August ***, and the cancellation request was placed on August ***, which is days, however this information seems irrelevant to this particular situation. Here is the email I received:[#***]: Re: Madison Seating: Order *** has been placed successfullyInboxxPurchase Order - Madison Seating 12:PM (hours ago)to me*** ***
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ***
*** *** *** ** *** ** ** *** *** *** *** *** *** *** *** *** *** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Madison Seating informs me that it has shipped genuine leather armpads (such is my understanding of Madison Seating's Revdex.com response and the attached emails read together)If this is the case, this absolutely resolves this issue to my satisfaction.Thank you all for your patience and cooperation
Sincerely,
*** ***
Sofa is so comfortable, I'll be honest was quite sceptical but very pleasantly surprised when it did arrive , lovely, slits together easy which the delivery guys did for me Only down side but it's not about the sofa is im now left with lots of cardboard and packaging bit of a pain to get rid off after I filled my bin with cardboard from a new bed and toys ( little girls birthday ) would recommend them to all my friends and Family members to buy from them
[redacted] ***, Our records indicate that [redacted] placed an online order (# [redacted] ) with our company for the following item on 1213: x Princeon Leather Love Seat by Coaster [redacted] herself placed the order and then requested on her order form to hold back the shipment until after (Copy of the customer’s request can be provided) Normally, the delivery time frame for this type of shipment is expected to be around business days from the purchase date (not including weekends or legal holidays) When UPS attempted to make the delivery on was the *** business day from her purchase date(Not including weekends and the New Years holiday) The customer just kept insisting there was a delay and demanded to know why UPS didn’t come on per the customer’s request We would appreciate any advice or suggestions you may have in regards to how this complaint could have been avoided Thank you for your time, [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The bottom line is that your practice of placing additional credit card charges (in my case, months after the initial order) *without any notification or warning [redacted] to the customer is a poor business practice and poor way to treat customers - I had no notification or warning of this charge before it came(vague terms and conditions stating that you might be charged some random amount at some random time in the future does not count as reasonable notification) - I have no way of knowing whether that additional fee is correct or even legitimateI received no invoice for this fee, nor any proof that the additional fees were actually charged to madisonseating by ***Based on this current practice, the seller could make up any fictional amount for international customers and place charges at randomA better practice would be to send the customer an additional invoice with PROOF of the additional shipping fees, and the customer can then make payment arrangements as appropriateMadisonseating did not do this I have no proof (via [redacted] invoice, madisonseating invoice, etc) that the fee is legitimate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This document is in response to the letter of complaint filed against Madisonseating by [redacted] *** Our records indicate that our mutual customer received a Geneva Marble Counter Height dining by Steve Silver /> After the merchandise was delivered, the customer did contact us stating she was not satisfied with the table and did not believe the top was made of graniteSince Madisonseating.com is just a reseller for the item(s) on our website, we asked the customer for the opportunity to confirm the material with the manufacturer Before we had a chance to offer the customer a resolution, she initiated a chargeback with her credit card companyAt that time, we were unable to pick up or refund the customer until the credit card company closed the caseThis can generally take anywhere from 30-days The manufacturer did get back to us and of course confirmed the table, which is described as granite, was indeed graniteThis table is massed produced and sold throughout the countryIt is impossible fort the customer to have received anything but the granite material as the item is only produced in that material Once the case was closed out by the credit card company, we offered the customer to keep the product at 75% off or the ability to donate the merchandise to local charity of their choice The cardholder requested to keep the merchandise for free, which was not an option being offeredAt this time, we have arranged for a local charity to come to her home and have the product picked up If you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice I thank you for your time and attention to this matter [redacted]
The sofa was extremely comfortable and beautiful design and finished to a high standardWill purchase again from them and recommend them to others as well
***,
This document is in response to the letter of complaint
filed against Madisonseating by *** *** ***
*** *** placed an online order with our company on
1/**/for the following item(s):
Rupard
Contemporary Sectional with Chaise by Coaster
CODE: ***
This particular item sells with a free shipping promotion
that covers curbside delivery onlyThe cardholder selected a $upcharge for
delivery to the threshold
After the merchandise already shipped and was scheduled for
delivery, the customer contacted our service center to change the shipping
methodHowever, at that time it was too late to make any sort of changes to
the orderPlease note, the merchandise was delivered on 1/**/and the
customer requested the change on 1/**/
The customer explained that she was not familiar with the
different type of delivery services being offered and decided that the $
threshold option she selected would not be necessary
Madisonseating.com is opened Monday through Friday during
business hours to answer questions concerning our products and services
The customer should have requested this information prior to making the
purchase
Once a shipment is scheduled for delivery we are unable to
make any changes with the carrier
It’s not that we refused to refund the cardholder the $
upgraded service chargeIt was simply too late for the customer to request the
change in delivery service as the carrier already prepared the shipment for
this type of service and billed us this non-refundable fee
While we are sympathetic to the customer, we hope that in
turn *** *** can understand that requests made less than hours prior
to a delivery is not always plausible
If you have any suggestions on what more we could have done
to resolve this issue in a more effective way, we would greatly appreciate your
feedback and advice. I thank you for your
time and attention to this matter
***
My company has purchased over 100,dollars worth of chairs to be delivered The first one was chairs and I was told that the delivery crew would call in advance and they did not I had to hire movers on short notice and pay them double because the delivery crew refused to help and had no lift gate I reported this to *** your *** *** and she ensured me that if we were to continue business with you this wouldn’t happen again *** has provided me with information! She said she would make sure this doesn’t happen again and it did I actually called Madison Seating this morning and inquired about the delivery to which the lady said she has no knowledge as per when they would deliver but would inform me They didn’t therefore I had to once again get on the truck like I work for you or the freight company and remove these chairs myself because I need them As a result to this I almost got hurt thankfully I didn’t; we will no longer want your business I was looking for a reliable company to purchase additional chairs for my company as we have several locations but you have failed in providing outstanding service Conveniently *** is not available today as I have been dialing her extention all day (6005)
Regards,
***
This document is in response to the letter of complaint filed against Madisonseating by *** ***
Our records indicate that our mutual customer purchased a brand name office chair back in November
The customer did not report any damage or defects when the item was deliveredThere were no emails or calls indicating any issue with the shipment The ergonomic chair the customer purchased was a special clearance sale itemThe purchase included a day return period and a year warranty with Madisonseating.comIt is unclear why the customer felt the need to contact the Revdex.com for a simple warranty repair issue
The customer contacted us on 3/*/to say there was an issue with the tension control on the chairSince the purchase is covered under a year warranty with Madisonseating.com, we told the client we would be happy to repair or replace the chairThe customer need only send the item to our warranty departmentParts and labor are free but the customer is responsible for the shipping costs
The customer is requesting that Madisonseating.com pay for all the shipping expenses on a chair that he purchased and has been using for almost monthsThis is not a service we offer
Also, there are no deadlines for warranty serviceThe customer is welcome to send in his chair to be serviced at any timeWe would be happy to repair or replace the item once our warranty department receives the return for the full years
The customer is not eligible for a refund as his purchase was made months ago and he is outside the day time frame allotted for returns
If you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice. I thank you for your time and attention to this matter
Madisonseating.com
###-###-####
This document is in response to the letter of complaint
filed against Madisonseating by *** ***
Our records indicate that our mutual customer received a Geneva
Marble Counter Height dining by Steve Silver
After the merchandise was delivered, the customer did contact us stating she
was not satisfied with the table and did not believe the table top was made of
graniteThe customer also claimed there were minor defects on the top of the table
We confirmed with the manufacturer that the table was indeed
solid granite, as advertisedThis particular table is massed produced and sold
by many of our competitors, all of whom describe the table in the same manner
(as the product description and photo come directly from the manufacturer)
We offered to repair the defects *** *** claimed was on the
table top, or have the item replaced, free of charge
The credit of 25% that was offered to the customer was done
so as a courtesyWe strive to provide excellent customer serviceAlthough the
defects the customer described were minor, we felt that offering the customer
25% off was extremely generous and would compensate fairly for any
inconveniences she may have experienced
However, the customer opted instead to contact her credit
card company and initiate a chargeback for the entire dollar amountIt is out
of our control how many days it takes for the issuing bank to close out a
disputeEven if the case was closed on 4/**/(as *** *** keeps stating), we
do not get immediate notification regarding the closureIt can take several
days (or weeks) before this information is relayed to OUR chargeback
department*** *** is not familiar with the process of a chargeback and is
upset that it took so long for the case to be closed, which is not something
that either Madisonseating.com or the customer can control
Once we did confirm the case was closed, we generously
offered the customer a 75% discount to keep the merchandise (or a dollar amount
she felt would be fair)Instead, *** *** insisted she wanted to keep the table for free (her rebuttal confirms that she requested to
keep the product for free as well)When we told the customer she could not keep the
table for free, she became belligerent
Madisonseating.com offered to find a local charity for the customer
and made all the necessary arrangements to remove the table from her home
As of date, the table has been picked up by the Salvation
ArmyIt is unclear what sort of compensation the customer is still seeking as
she was fully refunded for the transaction and the merchandise is no longer in
her home
We are confused why the customer keeps contacting the Revdex.com
Again, the customer has been fully refunded and the merchandise removed from
her property
Warm regards,
***
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My issue is that you keep lying and I will keep responding until you cease. I will not have my character questioned when it is your company that keeps *** the public. For the last time I DID NOT contact you because I didn't believe the table was granite. The table was DAMAGED. All corners were broken and two of the sides were chipped. I mentioned on my second or third call that the table was not SOLID granite as advertised but little blocks of material fused together. ADVERTISING!!!!!! You didn't offer me 75% off to keep the table, it was 50% or whatever I felt was acceptable for my troubles. I was in procession of a unusable damaged table and you wanted me to pay 1/for it and get it fixed myself. I ordered a NEW table from you not a damaged one that once I have it fixed is considered used and is worthless. YES I did REQUEST to keep the table for free. It was the least you could do after the horrible experience I had with MADISON SEATINGBut under no circumstances did I "DEMAND" to keep it for freeThe table at this point was worthless and you were going to have to pay to have it shipped back to you. As previously stated I am sure you have already received payment in full for the claim you filed with UPS for the damages. So you are trying no get paid twice for the same piece of damaged furniture. As far as the chargeback is concerned, I do know the procedure. I am a bookkeeper and have dealt with many chargebacks. Your problem is the fact that your chargeback department doesn't know what they are doing. Discover told me you have days to respond and you never did. The issue couldn't have been that important to you if you didn't even respond. So much for your claims of outstanding customer service. I complained about a damaged product and got no response. Filed a complaint then with my credit card company and yet still no response. If you would have read the initial letter sent to you by Discover you would know that it states you have days to respond or the case will be closed in my favor. No further documents would be sent to you. So all the lies about you waiting to hear from Discover after it was closed is just that, LIES. You knew that information from the beginning. Yes I have been refunded by my credit card company and yes the table is finally out of my home after very long months of no responses and getting the run around from MADISON SEATING and what do I have to show for my troubles. NOTHING. I do not run your company and it is not my job to tell you how to compensate a VERY dissatisfied customer. That is your job and if you are uncapable of doing so then maybe you need to get the people who are really in charge there to figured it out. I will continue to respond and write negative comments about your company until I get satisfaction
Have a great day!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, the seller marked the chair I bought as "Fully Loaded Herman Miller", not like others names as " Aeron Chair By Herman Miller - Highly Adjustable", which misleads the consumerAnd I contacted the seller the next day when I received the chair within the days time period, as I shown in my original complaintHowever the seller did not admit the misleading product description and insisted to charged me the return shipping, which is why I did not completely solve the issue within the days time period
Thanks,
P
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom It May Concern:
This document is in response to the letter of complaint
filed against Madisonseating by *** ***
Our mutual customer purchased (1) brand named office chair
from our establishment on 01/**/for a total of $
In the event a
customer is dissatisfied with the item(s) shipped they are entitled to a
refundOur company policy guarantees a credit be issued once the merchandise
is returned to our facility within
days of its receipt
*** *** contacted or customer service department after
receiving the Leap chair and complained that the chair he purchased had some
minor wear and tearWe tried to explain to the customer that our Leap chairs
are part of our “open box” specials and that is why he paid several hundred
dollars less for the chair (sale price of $with a retail value of $800+)
Our product description for this item clearly stated “open
box” special and the customer was informed regarding the condition prior to his placing the orderSome wear is to be
expected
*** *** was informed regarding his option of returning the
merchandise if he was not completely satisfied with the item(s) receivedWe
would happily issue a refund for the purchase as long as the chair is returned
to our facility within days of its receipt
At this time we have not received the chair back to our
warehouseTherefore, no refund is warranted
If you have any suggestions on how this issue could have
been handled differently I would be more than eager to hear you ideas and
recommendations
Best regards,
***
***
***
*** *** *** ***
*** *** To Whom It May Concern: The customer is requesting to return a
chair that was purchased back in November of The customer is asking us to make an exception on our day return period and extend that to months as he claims the item was a gift that was opened in late January, We did give this customer a courtesy extension back in March but the customer said he was too busy to find the time to return the chair in addition, to having difficulties finding the packaging required to make the returnWe feel that courtesy extension was quite generous and more than any company would offer on a returnof this natureWhile we are sympathetic to the fact the customer received this chair as a gift we cannot extend a day return to monthsAt this time, the customer is entitled to activate the year warranty included with the purchase if he is experiencing any issues with the chairs mechanismWe told the client we would be happy to repair or replace the chair once it is successfully sent to our warranty departmentParts and labor are free but the customer is responsible for the shipping costsWe appreciate you relaying this information to the customer and hope we can continue to service his needs to the best of our ability and within the guidelines of our policiesWarm regards, Madisonseating.com
This document is in response to the letter of complaint filed against Madisonseating by Alexander Adamick Our records indicate that our mutual customer purchased a brand name office chair back in November The customer did not report any damage or defects when the item was deliveredThere were no emails or calls indicating any issue with the shipment The ergonomic chair the customer purchased was a special clearance sale itemThe purchase included a day return period and a year warranty with Madisonseating.comIt is unclear why the customer felt the need to contact the Revdex.com for a simple warranty repair issue
The customer contacted us on 3/*/to say there was an issue with the tension control on the chairSince the purchase is covered under a year warranty with Madisonseating.com, we told the client we would be happy to repair or replace the chairThe customer need only send the item to our warranty departmentParts and labor are free but the customer is responsible for the shipping costs
While we are sympathetic to the fact the customer received this chair as a gift we cannot extend a day return to monthsWe did give this customer a courtesy extension back in March but the customer said he was too busy to find the time to return the chair and could not find a boxWe feel that courtesy extension was quite generous and more than any company would offer on a return
At this time, we are unable to give the customer any more courtesy extensions as it is months since the transaction was placed
Again, we would be happy to service the chair for any problems the customer is having with the tension controlThe chair is covered under a year warrantyThe customer is required to send us the item for repair or replacementMadisonseating.com does not offer to pay the shipping expenses for repair being requested under our warranty service
Also, there are no deadlines for warranty serviceThe customer is welcome to send in his chair to be serviced at any timeWe would be happy to repair or replace the item once our warranty department receives the return for the full years
The customer is not eligible for a refund as his purchase was made months ago and he is outside the day time frame allotted for returns
Madisonseating.com ###-###-####
We have purchased our last sofas from MadisonseatingThe service is always good and staff are always welcoming, pleasant and helpfulThe quality of the sofas have always been good tooWe are looking forward to the delivery of our latest Chairs purchase!
***
This document is in response to the letter of complaint filed against Madisonseating by ** ***The customer purchased a 100% authentic Herman Miller Aeron chair that was in excellent brand new condition when delivered back in July
The
customer recently contacted us for warranty serviceThe Herman Miller Aeron chair featured on our website includes a year warranty with Madisonseating.com at no extra chargeThe customer received the replacement part(s) he requested and was assured that we would happily service all his warranty needs for the full yearsSince the customer is in possession of the chair for over months, a refund/return is not an option
Madisonseating.com
###-###-####
This document is in response to the letter of complaintfiled against Madisonseating by *** *** The customer purchased a brand name bed back in October ofThe merchandise was reported as arriving in perfect condition
The consumer contacted our service department months afterthe bed was delivered stating that they moved the bed from one location toanother, after getting married and needed replacement connectors and new slatsfor the re-assembly of the bed. Please keep in mind, there is only a day warranty fromthis particular manufacturerMadisonseating.com is simply a reseller for theproducts we carryWarranties differ with each manufacturer. We did our best to have *** ***, themanufacturer for this particular bed, supply the customer with the replacementparts they were requesting, free of charge The slats the customer needed were the only part themanufacturer could not replace free of charge. However, we managed to have *** *** agree to sell thecustomer the replacement slats for just $ When we explained to the customer that *** ***would sell her the replacement part the customer refused the offer and demandeda full refund for the whole purchase. It appears the consumer may have broken the slats when theyre-assembled the bed at their new locationThe manufacturer should not be heldaccountable for issues the customer had after they moved the bed from onelocation to another, (6) months after the delivery of the product. As stated earlier, the merchandise was not reported damagedwhen it was deliveredAny replacement parts sent was as a courtesy to thecustomer At this time, the offer to purchase the slats from ***
*** still standsAs an alternative, the customer can purchase this partat any local furniture store (like ***) for around $29.00-$ If you have any suggestions on what more we could have doneto resolve this issue in a more effective way, we would greatly appreciate yourfeedback and advice. I thank you for yourtime and attention to this matter SusanMadisonseating.com###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have had NO discussion with Madison Seating since my purchase other than to file a complaint and make a request for a partial refund Their response to Revdex.com is totally and is maas I have had absolutely NO response from them or discussion with themThe chair does not have some "wear & tear" It is a refurbished chair that was sold as: "The merchandise is in brand new, mint condition." The discussions I had PRIOR to purchase were documented in the e-mail I received from Madison Seating and submitted to Revdex.com which totally contradict their current statement The chair "looked" brand new when I received it until I discovered the refurbishment when screws fell outI should not have to box up and send the chair back as it isn't defective; it was sold under pretenses The reason given prior to purchase for the discounted price was that the "brand new, mint condition" chair "Open Box" condition meant, which their e-mail described, it was "out of the original packaging" They said it was "either on display or has been in inventory for awhile" The other reason this chair was priced low is that it is a discontinued modelNone of these factors account for it not being a "new" chair Madison Seating clearly has misrepresented their product and should provide a discounted price to reflect that the chair was not as advertised nor represented I believe I should receive a partial refund of at least $and not be forced to send the chair back and hope for a refund from a company who clearly does not tell the truth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been notified that I would receive a refund, or that my order was cancelled, and my credit card does not reflect any refunds at this time The only email(s) from madisonseating.com that I have received are stating that my order cannot be cancelled Also, the order was placed on August ***, and the cancellation request was placed on August ***, which is days, however this information seems irrelevant to this particular situation. Here is the email I received:[#***]: Re: Madison Seating: Order *** has been placed successfullyInboxxPurchase Order - Madison Seating 12:PM (hours ago)to me*** ***
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ***
*** *** *** ** *** ** ** *** *** *** *** *** *** *** *** *** *** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Madison Seating informs me that it has shipped genuine leather armpads (such is my understanding of Madison Seating's Revdex.com response and the attached emails read together)If this is the case, this absolutely resolves this issue to my satisfaction.Thank you all for your patience and cooperation
Sincerely,
*** ***
Sofa is so comfortable, I'll be honest was quite sceptical but very pleasantly surprised when it did arrive , lovely, slits together easy which the delivery guys did for me Only down side but it's not about the sofa is im now left with lots of cardboard and packaging bit of a pain to get rid off after I filled my bin with cardboard from a new bed and toys ( little girls birthday ) would recommend them to all my friends and Family members to buy from them