In response to Ms***’s inquiry, both myself and MsWhite spoke with this resident regarding her lease obligations. While I cannot comment on the specifics of Ms***’s lease obligations, due to privacy restrictions, I am able to indicate that we honored the terms of the lease
agreement. Sincerely,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not contest that I signed the lease and even though a different message was communicated orally, the written lease is what it is. The only other communication I received was the email, which you can see I responded to immediately. What I am contesting is that I have asked for an amount to pay through the end of my lease and Ms. [redacted] will not provide that amount. She also failed to respond to the fact that she adamantly stated (and I made her repeat and clarify) that she would not attempt to rent out the apartment until after she had charged me the fullest amount of lease that she possibly could (9/28) even though the apartment is vacant. (Ms. [redacted] previously told me that an apartment could not remain vacant for more than two weeks even if a tenant moved out early, forcing me to sign the lease nearly two weeks earlier than what we had previously agreed to. This was not two weeks from the end of someone's lease--but two weeks from when it was vacated.) She then unethically followed up the statement that she would not attempt to find another renter with an email stating she had attempted to find another tenant starting 7/28/16--so that once again the written statement did not align with her verbal statement. I understand that she is under no obligation to make finding another tenant her top priority--but to state that her intention is to ignore Virginia law in order to force me to pay for an apartment I'm not living in, and then to send out a written statement that she has been trying to find a tenant is unethical and is the type of business practice all future tenants need to be made aware of when considering Daleville Town Center. I paid my rent on time the entire time I have been with Daleville Town Center and when I received the email about the 60 day notice, I responded immediately. Ms. [redacted] did not acknowledge my response and has handled every communication so far in an unprofessional manner with threats and lies. (Typical of the communication sent out to tenants while I lived there-- for example, emails were sent out threatening that a $50 fine would be billed to the renters if the renter left their trashcan out by their door beyond the two hour window when trash was being collected; her first communication to me regarding the 60 days was to state that she was going to turn my account over to an attorney the next day.) If she had been willing to have an open dialogue, my only request was that an attempt be made to rent the unit I was no longer living in. She should be held accountable for her statement that she would not comply with Virginia law; she also should be held accountable for refusing to give a "pay-off" amount to the original lease while referring the renter to an attorney and collections when the amount due was less than two weeks overdue. The fact that most renters do not feel they have the ability to hold their lease holder accountable for misrepresentations and unethical behavior does not mean that previous renters are pleased with their treatment.
Regards,
[redacted]
This is regarding the complaint that was submitted 8/15/16 ID 11634342. The resident moved into her apartment on 8/4/15. On that day she signed a lease that stated on page 1 of 7, paragraph #3 “Lease term that states the resident gives at least a 60 day written notice of termination or...
intent to move out as required by paragraph 37.” The resident lease expired on 8/14/16, she gave notice on 7/28/16 that she would not be renewing. A 60 day notice from that email would have been a move out date of 9/27/16. She turned in keys on 8/8/16 which is only a 12 day notice to vacate. Attached is a copy of the lease she signed, the renewal letter and the email from her stating that she would not be renewing. Other residents that have moved from here have had no issue with the lease they signed. If you have any questions, please call us, thanks.[redacted] | Community Director | Daleville Town Center Matrix Residential | [redacted] | [redacted] [redacted]
In response to Ms***’s inquiry, both myself and MsWhite spoke with this resident regarding her lease obligations. While I cannot comment on the specifics of Ms***’s lease obligations, due to privacy restrictions, I am able to indicate that we honored the terms of the lease
agreement. Sincerely,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not contest that I signed the lease and even though a different message was communicated orally, the written lease is what it is. The only other communication I received was the email, which you can see I responded to immediately. What I am contesting is that I have asked for an amount to pay through the end of my lease and Ms. [redacted] will not provide that amount. She also failed to respond to the fact that she adamantly stated (and I made her repeat and clarify) that she would not attempt to rent out the apartment until after she had charged me the fullest amount of lease that she possibly could (9/28) even though the apartment is vacant. (Ms. [redacted] previously told me that an apartment could not remain vacant for more than two weeks even if a tenant moved out early, forcing me to sign the lease nearly two weeks earlier than what we had previously agreed to. This was not two weeks from the end of someone's lease--but two weeks from when it was vacated.) She then unethically followed up the statement that she would not attempt to find another renter with an email stating she had attempted to find another tenant starting 7/28/16--so that once again the written statement did not align with her verbal statement. I understand that she is under no obligation to make finding another tenant her top priority--but to state that her intention is to ignore Virginia law in order to force me to pay for an apartment I'm not living in, and then to send out a written statement that she has been trying to find a tenant is unethical and is the type of business practice all future tenants need to be made aware of when considering Daleville Town Center. I paid my rent on time the entire time I have been with Daleville Town Center and when I received the email about the 60 day notice, I responded immediately. Ms. [redacted] did not acknowledge my response and has handled every communication so far in an unprofessional manner with threats and lies. (Typical of the communication sent out to tenants while I lived there-- for example, emails were sent out threatening that a $50 fine would be billed to the renters if the renter left their trashcan out by their door beyond the two hour window when trash was being collected; her first communication to me regarding the 60 days was to state that she was going to turn my account over to an attorney the next day.) If she had been willing to have an open dialogue, my only request was that an attempt be made to rent the unit I was no longer living in. She should be held accountable for her statement that she would not comply with Virginia law; she also should be held accountable for refusing to give a "pay-off" amount to the original lease while referring the renter to an attorney and collections when the amount due was less than two weeks overdue. The fact that most renters do not feel they have the ability to hold their lease holder accountable for misrepresentations and unethical behavior does not mean that previous renters are pleased with their treatment.
Regards,
[redacted]
This is regarding the complaint that was submitted 8/15/16 ID 11634342. The resident moved into her apartment on 8/4/15. On that day she signed a lease that stated on page 1 of 7, paragraph #3 “Lease term that states the resident gives at least a 60 day written notice of termination or...
intent to move out as required by paragraph 37.” The resident lease expired on 8/14/16, she gave notice on 7/28/16 that she would not be renewing. A 60 day notice from that email would have been a move out date of 9/27/16. She turned in keys on 8/8/16 which is only a 12 day notice to vacate. Attached is a copy of the lease she signed, the renewal letter and the email from her stating that she would not be renewing. Other residents that have moved from here have had no issue with the lease they signed. If you have any questions, please call us, thanks.[redacted] | Community Director | Daleville Town Center Matrix Residential | [redacted] | [redacted] [redacted]