1/24/2017Dear [redacted] , I’ve spent some time reviewing your file This is a very complex situation so I may need some clarification from you to get it resolved Our company is the agent for the property owner If we find that an adjustment or correction is called for, we will contact the property owner for approval to make the change The best approach when you receive a security deposit disposition and question any charges is to contact your property manager with your specific concerns so they can be addressed You may have information that the manager does not have and by sharing it, a quick resolution can be achievedI could not find any information in the file indicating that you had contacted your property manager From what I can tell, it appears you entered into a one-year lease agreement on May 5, For some reason you were unable to pay your full rent in October, and were served a 3-day notice to pay rent or quit You moved out on approximately October 19, Initially that left you owing about $10,for the balance of your lease A new resident moved in on December 1, 2016, reducing what you owed on the lease to about $ Unfortunately, there was considerable work to do after you moved out The property required carpet replacement throughout (you were charged a pro-rated amount—not the total), a complete paint job (you were charged a pro-rated amount), extensive cleaning, yard cleand trash haul, repairs, and a rental fee to locate a replacement resident for your lease The charges appear to be accurate, but are all open to discussion if you have additional information I understand you have received documents stating exactly what was charged for each item and received copies of the invoices for your records If you can indicate what you agree with and what you question, we can then take the process to the next step and hopefully come to a successful resolution Thank you for writing, [redacted] ***, Property Manager
I am rejecting this response because:1) All of the old smoke detectors were not removed from the walls Please refer to photo from the owner showing the smoke detector on the wall, but opened to change the battery Why are we being charged for all new smoke detectors, when the owner's photo shows a smoke detector still on the wall? Please show us the document we signed that states we will be held responsible for smoke detectors being replaced if they are outda*** This seems like it would be the owner's responsibility to pay for upda [redacted] smoke detectors Please also cite the new law that [redacted] is referring to regarding smoke detectors If you do not have a signed document from us stating we will pay to ensure the smoke detectors are up to date, we should not be charged for new ones 2) [redacted] did not answer my question in regards to the carpet I want to know the date that [redacted] inspec [redacted] the carpet because I believe she looked at it before we had it cleaned I would like to see the paperwork to prove what date she did her walk-through.3) [redacted] said we are correct that your paperwork states we should not patch homes According to our lawyer, if your paperwork states not to patch holes, we should not be charged to patch holes, period Your paperwork does not state that we may be charged for holes that we don't patch We should not be charged for something you told us not to do Please show me the document we signed that said we will pay to patch holes, despite the fact that you told us not to If you cannot provide us with this, we should be refunded If the owner refuses to refund us, why can't you, as the property management company refund us for something you charged us for, but told us not to do?
Hello this is what I have I didnt get an invoice from the yard clean up they were a small hispanic business I found on CraigslistThat amount was $To haul the trash and pick weeds and tailor the bushes and trees in the front yard and back yardI am not sure if you got my email regarding the receiptsI did sent the business copies of what I hadThey comfirmed that they received themAnd still proceeded to charge me for the cleaning and the carpetThey say that I didnt get charged full price for the carpet but didnt break down the chargesIt only said total cost on the reciept direct from the company that preformed the service
2/3/2017Dear [redacted] , You may have paid for someone to clean the home and the carpet, but unfortunately there was still extensive cleaning and damage after that—the home and carpet were in very bad condition I have reviewed sixty pictures of the condition of the property when you moved out Here are a few more showing the repairs and cleaning that was necessary Do you have any pictures showing a clean carpet (especially in the living room—which is what I’m seeing in this picture)? If so, please forward themFor your other questions, please see my first response to you With regard to the re-rental fee, please review your lease In it you committed to rent the home for one year, but moved out after five months When you move before your one-year lease is up, your contract requires that you pay rent until a new renter is located to complete your lease term There is a re-rental fee to locate a new renter It took approximately five weeks to put the home back together and locate a new renterFor further questions, please review your lease documentSincerely, [redacted] ***,Property Manager
I am rejecting this response because: these picture were taken before we turned over possession of the propertyYou didnt call me back after I left a voice mail with your Secretary who didnt know how to transfer the call because she never had to do thatThe law states that if I use an outside company to clean and provide the invoice than you cant charge meWhat needed to be cleaned after I paid someone to do it twice and after you painted the house.? The house was very clean when we leftIs the owner aware of the charges that are supposed to be my responsibility? I would love to see the pictures of what needed to be cleaned after we leftAlso I am not paying for a service tech to install an oven knob at the value of $for $I have the knob the owner can have it backIt got accidentally packed because my daughter kept turning the knobs and flooding the house with gasI dont think that its a reasonable charge
I am rejecting this response because: I paid for the carpet to get cleaned and paid an outside company to clean the house on move out twiceThe whole house didn't need carpetAnd the house didn't need to get cleaned againI submitted the receiptsWhy am I being charged for cleaningAlso I got charged a fee for breaking the lease why am I being charged for rent when I didn't live there? Upon leaving the house why did they give a prorated amount all the charge the full rent amountI need to see the charges and total amount owedAfter the corrects stated
1/24/2017Dear [redacted] , I’ve spent some time reviewing your file This is a very complex situation so I may need some clarification from you to get it resolved Our company is the agent for the property owner If we find that an adjustment or correction is called for, we will contact the property owner for approval to make the change The best approach when you receive a security deposit disposition and question any charges is to contact your property manager with your specific concerns so they can be addressed You may have information that the manager does not have and by sharing it, a quick resolution can be achievedI could not find any information in the file indicating that you had contacted your property manager From what I can tell, it appears you entered into a one-year lease agreement on May 5, For some reason you were unable to pay your full rent in October, and were served a 3-day notice to pay rent or quit You moved out on approximately October 19, Initially that left you owing about $10,for the balance of your lease A new resident moved in on December 1, 2016, reducing what you owed on the lease to about $ Unfortunately, there was considerable work to do after you moved out The property required carpet replacement throughout (you were charged a pro-rated amount—not the total), a complete paint job (you were charged a pro-rated amount), extensive cleaning, yard cleand trash haul, repairs, and a rental fee to locate a replacement resident for your lease The charges appear to be accurate, but are all open to discussion if you have additional information I understand you have received documents stating exactly what was charged for each item and received copies of the invoices for your records If you can indicate what you agree with and what you question, we can then take the process to the next step and hopefully come to a successful resolution Thank you for writing, [redacted] ***, Property Manager
I am rejecting this response because:1) All of the old smoke detectors were not removed from the walls Please refer to photo from the owner showing the smoke detector on the wall, but opened to change the battery Why are we being charged for all new smoke detectors, when the owner's photo shows a smoke detector still on the wall? Please show us the document we signed that states we will be held responsible for smoke detectors being replaced if they are outda*** This seems like it would be the owner's responsibility to pay for upda [redacted] smoke detectors Please also cite the new law that [redacted] is referring to regarding smoke detectors If you do not have a signed document from us stating we will pay to ensure the smoke detectors are up to date, we should not be charged for new ones 2) [redacted] did not answer my question in regards to the carpet I want to know the date that [redacted] inspec [redacted] the carpet because I believe she looked at it before we had it cleaned I would like to see the paperwork to prove what date she did her walk-through.3) [redacted] said we are correct that your paperwork states we should not patch homes According to our lawyer, if your paperwork states not to patch holes, we should not be charged to patch holes, period Your paperwork does not state that we may be charged for holes that we don't patch We should not be charged for something you told us not to do Please show me the document we signed that said we will pay to patch holes, despite the fact that you told us not to If you cannot provide us with this, we should be refunded If the owner refuses to refund us, why can't you, as the property management company refund us for something you charged us for, but told us not to do?
Hello this is what I have I didnt get an invoice from the yard clean up they were a small hispanic business I found on CraigslistThat amount was $To haul the trash and pick weeds and tailor the bushes and trees in the front yard and back yardI am not sure if you got my email regarding the receiptsI did sent the business copies of what I hadThey comfirmed that they received themAnd still proceeded to charge me for the cleaning and the carpetThey say that I didnt get charged full price for the carpet but didnt break down the chargesIt only said total cost on the reciept direct from the company that preformed the service
2/3/2017Dear [redacted] , You may have paid for someone to clean the home and the carpet, but unfortunately there was still extensive cleaning and damage after that—the home and carpet were in very bad condition I have reviewed sixty pictures of the condition of the property when you moved out Here are a few more showing the repairs and cleaning that was necessary Do you have any pictures showing a clean carpet (especially in the living room—which is what I’m seeing in this picture)? If so, please forward themFor your other questions, please see my first response to you With regard to the re-rental fee, please review your lease In it you committed to rent the home for one year, but moved out after five months When you move before your one-year lease is up, your contract requires that you pay rent until a new renter is located to complete your lease term There is a re-rental fee to locate a new renter It took approximately five weeks to put the home back together and locate a new renterFor further questions, please review your lease documentSincerely, [redacted] ***,Property Manager
I am rejecting this response because: these picture were taken before we turned over possession of the propertyYou didnt call me back after I left a voice mail with your Secretary who didnt know how to transfer the call because she never had to do thatThe law states that if I use an outside company to clean and provide the invoice than you cant charge meWhat needed to be cleaned after I paid someone to do it twice and after you painted the house.? The house was very clean when we leftIs the owner aware of the charges that are supposed to be my responsibility? I would love to see the pictures of what needed to be cleaned after we leftAlso I am not paying for a service tech to install an oven knob at the value of $for $I have the knob the owner can have it backIt got accidentally packed because my daughter kept turning the knobs and flooding the house with gasI dont think that its a reasonable charge
I am rejecting this response because: I paid for the carpet to get cleaned and paid an outside company to clean the house on move out twiceThe whole house didn't need carpetAnd the house didn't need to get cleaned againI submitted the receiptsWhy am I being charged for cleaningAlso I got charged a fee for breaking the lease why am I being charged for rent when I didn't live there? Upon leaving the house why did they give a prorated amount all the charge the full rent amountI need to see the charges and total amount owedAfter the corrects stated