Maestros Caterers Reviews (1)
Maestros Caterers Rating
Description: CATERERS
Address: 1703 Bronxdale Avenue, Bronx, New York, United States, 10462
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Description: CATERERS
Address: 1703 Bronxdale Avenue, Bronx, New York, United States, 10462
Phone: |
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Add contact information for Maestros Caterers
Review: I booked a hall on 12/*/12 for a wedding event on 8/**/2013 at this location, I paid a deposit of $500. I cancelled my date two weeks after, I faxes over the request and called to confirmed it my cancellation. They told me the only way I will get my refund is if when the Hall is booked for that date. I called on Monday 7/**/13 and talked to an event planner and he told me the place has been book but he can't refund the money but I need to talk to [redacted]. After talking to [redacted] he told me all the rooms has been booked except mine and that the place is still booked under my name and they didn't even cancel my appointment. I have not been treated fairly and they is no way of knowing the fact.Desired Settlement: I need a full refund since my date wasn't cancelled like it was suppose to to enable them to re book the room.
Business
Response:
Thank you for
the opportunity to respond to this complaint.
December *, 2012 a contract was signed by [redacted] the fiance of [redacted] to have their wedding on Saturday, August **, 2013. She left a $500
deposit paid by credit card. Our contract clearly reads "After contract
has been signed -No money will be refunded". On February **, 2013 [redacted] called to cancel because he wanted to have the wedding in Africa. At
that time he was told that there would be no refund, but as a courtesy, if we
were able to rebook the room we would return his deposit. We also told him
that he would have to put his request to cancel in writing since he was out
of state and could not come in person. He said he would fax it, which he did
that day.
[redacted] claims to have called on July **, 2013 and spoke to an event
planner which we have no record of. When he called on July **, 2013 and spoke
to [redacted] he was never told that his contract was not cancelled, but was told
that the room is still not booked, which is the truth as of today. [redacted]
is welcome to come here on Saturday, August **, 2013 at 1:00pm to see that
his room and two other rooms have not been booked.