Magda House Cleaning Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Customer signed up for our promotional course deal (online professional development courses offered to user till the end of the year 2016)Courses were offered at a deeply discounted price of $(COMPARED with $1,-- each course is worth $at regular registration Price).There is a
two-step registration process for these courses:1) Register with the course-provider (i.e., NaMaYa)2) Register with NYC Department of Education's After School Professional Development Program (ASPDP) on their site (***) and pay the $P-credit fee (Per course)Failure to register with NYC DOE puts the course participant at risk of not being able to qualify for these P-CreditsNaMaYa is a private course vendor--not a credit granting authorityWe work with different educational organizations, NYC DOE, and various University affiliates (where we offer courses for graduate credits)Therefore, it is course-participant's responsibility to register with appropriate credit granting authority based on their guidelines.Information about this 2-step registration process is included on the home-page of every single course under the "Program Information" sectionThis is the first bit of information that they should READ and FOLLOWIf there is any confusion regarding the information, the course participant is provided our e-mail, where they can contact us for clarificationThe information contains a link to NYC DOE's website where they are required to complete step of the registration process:Course InformationCredit Information: Approved for Summer semester - Earn P-CreditsRegister with NYC DOE's After School Professional Development Program (ASPDP) -***Length: Contact HoursIf you have any questions, request more information or contact NaMaYaPD at*** call our dedicated phone line at ###-###-####--------------------------------------------------------------------...⇄ this information is included in our HelpDesk:
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Course InformationCredit: 1-P-Credits/course (through NYC DOE)Maximum Enrollment: Courses/Semester (P-Credits)Price: $160-$(payable to NaMaYaPD) + $(payable to ASPDP)Duration: Courses offered three times a year (Fall, Spring, Summer)Course-work must be completed within semester guidelines provided by NYC DOE.-> Courses Listing-> Click Here to Download ASPDP Program Policy MemoTwo Step Registration Process1) Register with NaMaYa.2) Register with ASPDP.For more information, refer to the following articles:View List of Courses approved by ASPDPHow do I Register for an ASPDP Course?Payment MethodsIf you have any questions, Contact Us------------------------------------------------------------------------------...⇄ participant failed to register with NYC DOE as part of the 2-step registration processShe did not even contact us over the course of the entire year to inquire about the processShe waited an entire year to contact usAt that point, it was too late...she had missed registration deadlines with NYC DOE for full semesters (Spring 2016, Summer 2016, Fall 2016)According to NYC DOE policy, you must register with them for each semester before the registration deadline on*** pay the $credit fee in order to get credit for courses upon completionFailure to do this (or to not do it on time puts the course participant at risk of not being able get credits)Additionally, NYC DOE has a course limit, so the course-participant must can only take a maximum of courses per semesterThe course deal was structured in a way, so that course participant could take 2-courses per semester and over the course of semesters (Spring, Summer, and Fall) complete their courses.However, in this case...the course-participant DID NOT register with NYC DOE for ANY of these courses over the course of the year.RESOLUTION:At the discretion of NYC DOE, they were able to retro-actively register ShaVon Hodge for the following courses:ABC's of Blended Learning - Spring 2017ADHD and Learning Disabilities: Classroom Interventions and Instructional Strategies - Fall 2016The Flipped Classroom - Fall 2016Disciplining Today’s Student: How to Maintain Discipline and Dignity - Summer 2016Integrating Technology Into Your Classroom - Summer 2016Issues Facing Today’s Teens: How to Understand and Empower Teenagers - Summer 2016Strategies for Meeting the Needs of Students with Emotional Disabilities - Summer 2016Teaching Study Skills for the Special Education Student - Spring 2016NaMaYaPD has submitted "PASS" grades for course participant to NYC DOE, thus enabling her to earn her P-Credits for out of these coursesOne course has been registered for the Spring semester which ends on June ***A "PASS" grade will be submitted for "ABC's of Blended Learning" at the end of the Spring semester (contingent on satisfactory course-work).The course-participant was also provided access to NEW courses for the Spring semester as a replacement for her other courses:NYC - Teaching Responsible Nutrition: Are You Really Hungry?NYC - Complicated Grief - Identifying Depression, Anxiety and Other Risks in the classroomShe will need to complete the work for these courses in order to get credit at the end of the Spring semester.In this manner, we have tried our best to accommodate the course-participant, so she can earn her P-Credits for all courses even though she failed to register with NYC DOE on-time as was required
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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