Magee - John C Locksmith Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. **However, I am only accepting Harris Fuels response if they refund the portion that they have offered of $within business days, no later than March 20, **
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There was in no way a resolution that was suggested for this problem You CANNOT accept payment for a service, and then DENY the serviceIf the service was denied for any reason, we should have been told, in writingYou had phone numbers for us, of which were not good, yet not ONCE did you try to reach out to the third phone number on file, which was and remains activeYou did not email us at email on fileYou did not send a letter to us regarding this eitherYou did not hold up your end of the contract. We had this "Service contract" for years and NOT ONCE did you come out and service itYou have taken over $from us for a service contract that you NOT ONCE came out to supportAnd when we finally schedule an appointment to do so, as recommended by YOUR website, confirmed by YOUR employee Wayne S***, you decide to negate your contractIf this is not resolved, I will be taking action against your company to reimburse not only the service contract amounts but also the days pay from my employer that I wasted waiting for your technician to arrive
Regards,
*** ***

When the service agreement was mailed out last July the account was in good standing, the agreement automatically renewals unless either party gives notice to cancel with in days Last August 08/28/we even reached out to notify them that they were do for a cleaning but got a message of
phone is out of service The account failed to maintain the terms of being in good standings by October Yes they did pay off the account in February but the terms state for the agreement the account must be in good standing and all purchases of home heating oil but be from us The party failed to live up to there part of the agreement If you would like to see the terms I would be glad to forward them to you.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I highly recomend that people seek other companies for thier oil needs.   
Regards,
[redacted]

A statement showing a zero balance will be sent today.  It is regretful that this issue accord and we have kept to our word. We now consider this issue fully resolved

I personally worked on this with [redacted], after becoming aware of the issue, I got right on it working with my credit card processor, and working with [redacted], finally got to the root of the issue and yes, it  was an issue on our side and her card issuing bank.  We were trying to...

receive payment, her card was  delicined, so all we were seeing was a code that our system tried again.  This in turn,  when using debit card as a credit card, they put hold on items and by law are allowed to hold those fund for up to a week.  Once we got the bank on the phone and  tried  to have the hold released. Since we never received the money, we  worked out a agreeable amount to credit her account for the problem.  Going forward [redacted] was going to call with the credit card payment.  This was  done once  and with only one payment made and the fact of the colder than the last 5 years winter, used more oil then budgeted, we do  not penilize customers by a set amount of gallons.   We have been in business for over 50 + years, and yes we may make a mistake but we are here to correct them.

At the time of the last billing of your service agreement, your account was in good standing, we do send out reminders for customers about there cleanings since in no way can we just go ahead and make an appointment  that is not good for them.  Since you did not respond to deny the coverage the bill stands, the fact is you did receive benefits even though you did not live up to your part of the agreement.  You had access to heater service if needed and you had tank coverage in the event a leak happened with your oil storage tank.  So in fact that is states that all home heating oil needs to be purchased from us and an account must be kept in good standing.  We kept our part of the agreement then had to act on the ending since you were not living up to your part.  So since the fact that you did use part of the agreement, with the respect of having coverage available, I am offering to refund you  $113.32 for the last of the 4 months left on the agreement, since we would have been here for you till you settled your account with us last month.

They are still coming after me for funds not owed. The owner himself admitted the continuing mistake and told me they could not fire his billing person "because she would just sue me, she is a minority." I paid for all the oil. They did not abide by the service contract. So, I am not paying the 2 years of service agreement. They are continuing to come after me for it. I have contacted a lawyer. If you look at their [redacted] and other pages where people can offer experiences with them, you will see the same billing issues and unprofessionalism. 50 years or not, this is NOT how you treat a customer.  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]