Magel Air Conditioning And Refrigeration LLC

A/C went out and Gold Medal came to look at it, said the report was going to turned into my warranty company in one day, it's been days My Air Conditioning went out on a Monday (August 6th, 2018), I had another company try to fix it on Tuesday, it still didn't work so my home warranty company called Gold Medal and they came out on a Thursday (August 9th, 2018) to see what the problem wasAfter diagnosing that the compressor was no longer working, I spoke to the technician regarding the report because I was told by my home warranty that the report was needed before the part could be orderI was told that it would be sent in either Thursday night or tomorrow (Friday, August 10th, 2018)I spoke to the Assistant Vice President of my home warranty company and she was ready to approve the funds immediately following the receipt of the reportI called Friday around PM to check the status and there was no updateSo Monday morning I called my home warranty company to check the statu

A/C went out and Gold Medal came to look at it, said the report was going to turned into my warranty company in one day, it's been days
My Air Conditioning went out on a Monday (August 6th, 2018), I had another company try to fix it on Tuesday, it still didn't work so my home warranty company called Gold Medal and they came out on a Thursday (August 9th, 2018) to see what the problem wasAfter diagnosing that the compressor was no longer working, I spoke to the technician regarding the report because I was told by my home warranty that the report was needed before the part could be orderI was told that it would be sent in either Thursday night or tomorrow (Friday, August 10th, 2018)I spoke to the Assistant Vice President of my home warranty company and she was ready to approve the funds immediately following the receipt of the reportI called Friday around PM to check the status and there was no updateSo Monday morning I called my home warranty company to check the statu

I had the misfortune of both AC units failing numerous times over the period of weeks during relentless punishing degree temps and Adrian and Gold Metal made it happen every timeThey were amazing to deal with and so helpful!!

This is the first time that the tech really gave a call minutes before, that was very professional! Justin, the tech was so polite and also when he explained to me what the possible cause is, I was able to understand because he did it on a non technical way unlike other techs that they will go technical so you will be forced to say "ah okay"he got the fix done in real timethank you so much Justin! you deserve a Gold Medal!