Customer brought the [redacted] in on 8/24/16 with a complaint of the check engine light on and running rough. Customer agreed to pay for a diagnosis charge to find out the problem. To find the problem we had to take apart part of the engine. The truck was diagnosed as needing lifters and a...
MDS solenoid. The customer declined the work and told us they were going to have the truck towed to another repair shop to have it fixed. Customer called 14 months later to say they were missing parts. We explained that being the truck was here 14 months ago we couldn't do anything about it.
Thank you for the follow up regarding this circumstance. I spoke with the customer and we were able to come to an agreement. The navigation was activated at no charge so the problem is resolved. The client has stated that he is satisfied with the...
salesperson and dealership...he also has my contact information should there be a need to reach me. Please let me know if additional details are required or if you feel that further action should be taken. Sincerely,[redacted]General Sales Manager
Customer brought the [redacted] in on 8/24/16 with a complaint of the check engine light on and running rough. Customer agreed to pay for a diagnosis charge to find out the problem. To find the problem we had to take apart part of the engine. The truck was diagnosed as needing lifters and a...
MDS solenoid. The customer declined the work and told us they were going to have the truck towed to another repair shop to have it fixed. Customer called 14 months later to say they were missing parts. We explained that being the truck was here 14 months ago we couldn't do anything about it.
Thank you for the follow up regarding this circumstance. I spoke with the customer and we were able to come to an agreement. The navigation was activated at no charge so the problem is resolved. The client has stated that he is satisfied with the...
salesperson and dealership...he also has my contact information should there be a need to reach me. Please let me know if additional details are required or if you feel that further action should be taken. Sincerely,[redacted]General Sales Manager