Maggi Mitsubishi Inc

April 4, 2016RE: ID ***
I have read the complaint from Ms***We are aware that she had an issue with her key fob however, it was back in our service department recently and the technician found a loose wire under the dash that was the cause of the problem that she was havingWe
have had a few other vehicles with the same issue and this repair has corrected the problemShe should be able to use all of the amenities that come with the vehicle without any issues now.The customer states that there is no use for the actual key, however, it can be used in the passenger door to unlock the vehicle.We would be happy to assist her in any way that we canShe is welcome to trade in the vehicle for something else that we have in stockAccording to the technician we cannot install a manual ignition on the car though as she has requested.Sincerely, Todd M***President

April 28, 2016 Attn: [redacted] RE: Complaint [redacted] We have reached a settlement with Mr [redacted] regarding his complaint. Customer was satisfied with the outcome and felt we were being fair with him. If you have any further questions regarding this complaint please feel free to...

contact me.Sincerely,Starla J[redacted]Office Manager

On Fri, Sep 2, 2016 at 4:37 PM, [redacted]> wrote:We have resolved this case with the customer.  We have agreed to refund $524.61 to him leaving him responsible for only the deductible of $100.00.  A check was mailed to the customer today for this...

amount.Thank you,StarlaOffice ManagerMagg Mitsubishi

Regarding your communiqué of 14 July, 2017 and the above referenced case number, please beadvised of the following:[redacted] purchased a used 2006 Ford F-250 pickup truck from J Maggi Motors, Inc. on 28April, 2017. Approximate mileage on the vehicle at the time of purchase was 85,000 miles.Upon...

delivery of the vehicle to Mr. [redacted], he was offered a thirty (30) day, 1000 mile, 50/50powertrain warranty from J Maggi Motors, Inc. Generally, a “50/50” warranty guarantees to thecustomer that J Maggi Motors, Inc. will pay fifty percent (50%) of the cost of incurred repairsunder the stated warranty period and the customer will be responsible for the remaining fiftypercent (50%) of those costs. Mr. [redacted] purchased additional warranty coverage in the formof a [redacted]) “Powertrain Plus” extended warranty, with a standarddeductible of$100. Extended warranties, such as that purchased through [redacted], normally do notbecome effective until thirty (30) days after the initial vehicle purchase.On 03 May, 2017, Mr. [redacted] presented to the service department at J Maggi Motors, Inc. withconcerns regarding a check engine light illuminated on the vehicle’s dash panel and a loudwhistling sound coming from the engine compartment. Mr. [redacted] stated that he believed thevehicle had PCV system issues, as he had consulted a private technician prior to bringing thevehicle back to J Maggi Motors, Inc. for diagnosis and subsequent repair. He made it clear thathe did not believe he should have to pay for any repairs this close to the original purchase date.Mr. [redacted] was advised that his vehicle would be repaired free of charge in spite of the initial50 50 warranty extended to him.Mr. [redacted]’s concerns were confirmed. A Diagnostic Trouble Code (DTC) scanner wasemployed to determine the cause of the check engine light and a tecimician was assigned toattempt a diagnosis of the loud whistling noise coming from the engine. The technician foundthe DTC was related to the vehicle’s camshaft position sensor and the engine noise was directlyrelated to improper vehicle vacuum. The technician checked all vacuum lines and the PC”!(positive crankcase ventilation) valve and was unable to establish a cause for the problem. Adecision was made to take the vehicle to a certified Ford service center for further diagnosis ofthe vacuum problem.An appointment was made at [redacted] Ford service department and the vehicle was scheduledto be looked at by a certified Ford technician within one week. The Ford technician confirmedthe improper vacuum concern and recommended replacement of the PCV vacuum tube and valveassembly. The assembly was replaced but the vacuum issue remained. The service manager at[redacted] Ford suggested the left bank valve cover be replaced as well because the valve coveris an integral part of the PCV system. The vehicle was then returned to J Maggi Motors servicedepartment for repair to the PCV system.Another week passed before the right bank valve cover could be acquired and it was installed onMr. [redacted]’s vehicle. After replacing the valve cover pursuant to the Ford service department’srecommendation, the problem remained, albeit to a slightly lesser degree. A decision was thenmade to retrace and test the entire engine vacuum system.After completion of an extensive vacuum system test, the technician discovered a misroutedvacuum line. Once the vacuum line was properly routed, the concern was effectively corrected.Additionally, the vehicle’s alternator and camshaft position sensor were replaced to correct thecamshaft sensor DTC. The vehicle was kept at J Maggi Motors an additional day to ensure therepairs had been effective.Once it was determined that the vehicle had been successfully repaired, it was returned to thecustomer. Unfortunately, due to miscommunication among service personnel, Mi. [redacted] wasnot contacted as practicable and was advised of the eventual repair after he had called to checkon the status of his vehicle. He was able to pick his vehicle up the day following his phone call,on or about 27 May, 2017. The repair order for Mr. [redacted]’s vehicle was closed on 01 June,2017.On 16 June, 2017,1 was advised by J Maggi Motors salesman, Thomas A[redacted], to contact Mr.[redacted] regarding another vehicle concern. I called Mr. [redacted] and he advised me that he hadhis vehicle in another shop for maintenance and they found the transmission cooling lines to beleaking. He stated that he wanted I Maggi Motors to repair them and had been trying to reachTodd M[redacted] (owner) for a decision regarding repairs. I advised Mr. [redacted] that we would beglad to repair his leaking transmission lines but I would have to seek direction from Mr. M[redacted]as to who would be covering the cost of repairs. Mr.[redacted] stated that he believed the repairsshould be covered free-of-charge to him.Within a week, I was able to discuss Mr. [redacted]’s concern with Mr. M[redacted]. He directed me tocontact Mr. [redacted] and schedule his vehicle for repair. Mr. M[redacted] stated that we would coverany related costs.Mr. [redacted] was recontacted and was advised that J Maggi Motors, Inc. would repair his leakingtransmission cooling lines with no charge to him. An appointment was made for the vehicle tobe repaired on Wednesday, 05 July, 2017. He was offered a loaner car for his personal use whilehis vehicle was in for repair.On 05 July, 2017, salesman Thomas A[redacted] called me and stated that he had received atelephone call from Mr. [redacted]. He related that Mr. [redacted] was not bringing the vehicle in forservice today and that numerous DTC indicator lights had become illuminated on the vehicle’sdash panel. Mr. A[redacted] requested we contact Mr. [redacted].Mr. [redacted] was contacted and stated that he did not want to bring the vehicle in to be repaired.He related that he wanted J Maggi Motors, Inc. to either give him his money back or trade himout of the vehicle. He believed the vehicle was unsafe to drive at this time. He stated that whenhe started the vehicle this morning warning lights illuminated on his dash panel. We offered tobring a loaner car to his location and facilitate bringing his vehicle in and he declined this offer.He stated that he needed to speak with Mr. M[redacted], not the service department.Mr. M[redacted] has spoken to Mr. [redacted]. He reiterated that we are willing to repair the truck at ourcost. We have picked up the truck from Mr. [redacted] and it is currently in our shop beingrepaired. It has also been discussed that if  Maggi Motors Inc. can obtain a suitable vehicle witha similar value we are willing to trade Mr. [redacted] out of the truck.Respectfully,Service/Parts DirectorMaggi Motors, Inc.

Review: when I bought my truck they offered me a warrentee bumper to bumper and all I would have to pay would be $100 when truck is fixed and the person who sold it to me because my wife and myself asked questions like that means everything is covered and he kept repeating its bumper to bumper everything is covered since we and my daughters bought 4 cars there we felt comfortable with buying the warrentee lokes like we may be buying elsewhere nowDesired Settlement: I want things right and explained truthfully not just sell something so they put money in there pockets I feel I to good of a customer to be treated like this

Business

Response:

On Fri, Sep 2, 2016 at 4:37 PM, [redacted]> wrote:We have resolved this case with the customer. We have agreed to refund $524.61 to him leaving him responsible for only the deductible of $100.00. A check was mailed to the customer today for this amount.

Review: On March 12th, 2016 I purchased a used 2008 Dodge Ram 1500 pick-up truck from Maggi Mitsubishi. The finance manger Sam, assured me that the pick-up truck I was purchasing had passed Pennsylvania vehicle inspection and in turn would pass [redacted] vehicle inspection. Sam promised me that if the truck did not pass ** inspection, Maggi Mitsubishi would pay for any and all repairs that the truck would need to pass ** inspection. Sam, had said this in front of witnesses. In fact, Mr. Don H[redacted] the sales manager had promised that he personally would see to it that the truck passed inspection.

Additionally, I was promised Sirius Satellite Radio as well as GPS and have yet to see either. Also, these were promised in writing!

Needless to say, the truck did not pass inspection. The parking brake, rear rotors, windshield wipers all failed. How did this car in less than 2 weeks become this unsafe? When I tried to call Sam and Mr. H[redacted] they became combative, dismissive and very rude. That speaks volumes about the character, as well as the ethics and business practices of Maggi Motors.Desired Settlement: Maggi Motors needs to make restitution for needed repairs and make good on promises of Sirius Radio and GPS. This dealership lacks integrity, morals and to me, are nothing more than swindlers.

Business

Response:

April 28, 2016 Attn: [redacted] RE: Complaint [redacted] We have reached a settlement with Mr [redacted] regarding his complaint. Customer was satisfied with the outcome and felt we were being fair with him. If you have any further questions regarding this complaint please feel free to contact me.Sincerely,Starla J[redacted]Office Manager

Review: In September of 2015, I went to Maggi Mitsubishi to look at buying a new car. When I talked to the salesman, I told him I wanted a car that has a good gas mileage and an auxiliary plug. We discussed options which led to me choosing a I bought a new 2015 Mitsubishi Mirage. He went over the basics with me of how to use the car. What he didn't tell me was that the car has problems with the sensor. So if you use the auxillerary plug, the cigarette lighter reciever, or you phone too close to the sensor, you car will loose the contact to the fob and shut off. He also did not inform me that my car has no ignition key hole. So, I have a key for my car but no where to use it (it doesn't even unlock my doors). My car works strictly on the key fob - nothing else. So if I use any of the amenities that come with the car it will not work. I am very unhappy with my car, and the salesman. I would have never bought the car if I knew the problems that came with the car.Desired Settlement: I want an ignition on my car, so I don't have to rely on the fob to use my car. Or a completely different car.

Business

Response:

April 4, 2016RE: ID [redacted]

I have read the complaint from Ms. [redacted]. We are aware that she had an issue with her key fob however, it was back in our service department recently and the technician found a loose wire under the dash that was the cause of the problem that she was having. We have had a few other vehicles with the same issue and this repair has corrected the problem. She should be able to use all of the amenities that come with the vehicle without any issues now.The customer states that there is no use for the actual key, however, it can be used in the passenger door to unlock the vehicle.We would be happy to assist her in any way that we can. She is welcome to trade in the vehicle for something else that we have in stock. According to the technician we cannot install a manual ignition on the car though as she has requested.Sincerely, Todd M[redacted]President