The damage to the roof occurred on 7-21- This claim was first reported to West Bend on 8-25- Our insured was hired to prune trees at the claimant’s residence The claimant informed the insured that the garage was not in good conditionThe insured stated he could do the job without going on the roof However, the insured stepped on the garage roof and it was in such poor condition his foot went through the decking on the roofThe roof is missing roof covering in several areas on the roof Our insured received a bid to repair the hole for $ We offered to pay the actual cash value of the replacement of the roof The claimant was also given the opportunity to present the claim to his own carrier and they could subrogate usUnfortunately, the claim value was below his deductible Based on the evidence provided, we feel a fair offer has been made and no other offers will be made
Dear Mr [redacted] .On November I l, 2015, Mr [redacted] brought his Chrysler Town & Country into our insured's store for the purchase and installation of four new tiresAs part of their service, [redacted] checks the condition of batteries for their customers[redacted] videos the work of their technicians to verify that they are following the required procedures +e repairing vehicles In this instance, the video documents the technician opening the hood on the vehicle and then setting the support rod located on the passenger side of the vehicleThe technician then retrieved the battery tester, returns to the vehicle, and then tests the battery, which is located on the front driver's side of the vehicleThe technician then picks up the battery tester, returns it to the and returns the front passenger side of the vehicle and closes the hood.After the technician completed the tire change, he started the vehicle to move it to the alignment rack when he noticed there was liquid coming up on the windshieldUpon inspection, he found that the condenser was leaking and it appeared to him that there was an ongoing problem with the hood's safety latch causing damage to the condenser.The video documents that the technician did not do any work near the damaged condenser, which is located in the front of the engine compartment in the center of the vehicleThe video also documents that the technician did not use any hand tools during the period that the hood was open so the allegation that he left a tool under the hood is unfounded.It is our position of our insured and our company that the technician did not do improper that have caused the damage to the condenser and as such, our insured is not responsible for the cost to replace the condenser
The damage to the roof occurred on 7-21- This claim was first reported to West Bend on 8-25- Our insured was hired to prune trees at the claimant’s residence The claimant informed the insured that the garage was not in good conditionThe insured stated he could do the job without going on the roof However, the insured stepped on the garage roof and it was in such poor condition his foot went through the decking on the roofThe roof is missing roof covering in several areas on the roof Our insured received a bid to repair the hole for $ We offered to pay the actual cash value of the replacement of the roof The claimant was also given the opportunity to present the claim to his own carrier and they could subrogate usUnfortunately, the claim value was below his deductible Based on the evidence provided, we feel a fair offer has been made and no other offers will be made
Dear Mr [redacted] .On November I l, 2015, Mr [redacted] brought his Chrysler Town & Country into our insured's store for the purchase and installation of four new tiresAs part of their service, [redacted] checks the condition of batteries for their customers[redacted] videos the work of their technicians to verify that they are following the required procedures +e repairing vehicles In this instance, the video documents the technician opening the hood on the vehicle and then setting the support rod located on the passenger side of the vehicleThe technician then retrieved the battery tester, returns to the vehicle, and then tests the battery, which is located on the front driver's side of the vehicleThe technician then picks up the battery tester, returns it to the and returns the front passenger side of the vehicle and closes the hood.After the technician completed the tire change, he started the vehicle to move it to the alignment rack when he noticed there was liquid coming up on the windshieldUpon inspection, he found that the condenser was leaking and it appeared to him that there was an ongoing problem with the hood's safety latch causing damage to the condenser.The video documents that the technician did not do any work near the damaged condenser, which is located in the front of the engine compartment in the center of the vehicleThe video also documents that the technician did not use any hand tools during the period that the hood was open so the allegation that he left a tool under the hood is unfounded.It is our position of our insured and our company that the technician did not do improper that have caused the damage to the condenser and as such, our insured is not responsible for the cost to replace the condenser
West Bend's response is attached