Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner is not being truthful in the responseAfter he completed the "grooming" of my first dog he brought her to the doorHe never mentioned her defecating at all, let alone times, when he brought her back to the houseI then walked my other dog out to the trailer with him where I allowed him to place the dog in the tub, and that is when I saw 3-paper towels on the groundI then asked him if they were his and that is when he became rude and raised his voice stating that my dog pooped on the tableThere was no mention of a bag for trash from which they flew out of, nor did I see oneHe just repeatedly stated he wasn't going to keep the paper towel in the trailer because of the smellAt that time I asked him to remove the second dog from the tub and informed him he would not be grooming herHe followed me to my door where against my better judgement, I wrote him the $check for the first dogOf course after I closed my door was when I noticed the first dog was not dry (she has short hair) and that there was feces on her legI made my complaint on this site and I gave a review on his Facebook pageAfter that he posted a reply which was very unprofessional and had the statement "pissing match" in itI did not respond to those childish commentsHis original response has since been removed, and the current response to my review was the same as the response to this complaint, which as I mentioned is a lieIf someone really wants to prove they are a good business owner they need to fess up to any mistakes and make things rightHe has cashed my check and clearly has no intention of doing the right thingSuch terrible customer serviceAs a consumer it is my responsibility to inform other's of service I am provided, good or bad.
Regards,
*** ***
Ms. [redacted] was already not charged for 4 clean up charges for her pet defecating in our grooming trailer 4 times during...
the grooming process, nor a cancellation fee. The customer became confrontational during the grooming visit when a paper towel blew out of the sack that we sat outside the door of our trailer containing all the dog feces, until we could dispose of it properly. We cannot leave the dog unattended in the grooming trailer for safety reasons, nor can we leave feces in the grooming trailer for sanitary reasons. We were trying to make the best of a very stinking and messy situation. When an owner becomes confrontational, our policy is to finish whatever we are doing at the moment and then exit the client/provider relationship. And that is what we did. We take great pride in our business and serving Indy's best since 2006. We have 1000's of customers throughout Indy that we love and appreciate.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner is not being truthful in the responseAfter he completed the "grooming" of my first dog he brought her to the doorHe never mentioned her defecating at all, let alone times, when he brought her back to the houseI then walked my other dog out to the trailer with him where I allowed him to place the dog in the tub, and that is when I saw 3-paper towels on the groundI then asked him if they were his and that is when he became rude and raised his voice stating that my dog pooped on the tableThere was no mention of a bag for trash from which they flew out of, nor did I see oneHe just repeatedly stated he wasn't going to keep the paper towel in the trailer because of the smellAt that time I asked him to remove the second dog from the tub and informed him he would not be grooming herHe followed me to my door where against my better judgement, I wrote him the $check for the first dogOf course after I closed my door was when I noticed the first dog was not dry (she has short hair) and that there was feces on her legI made my complaint on this site and I gave a review on his Facebook pageAfter that he posted a reply which was very unprofessional and had the statement "pissing match" in itI did not respond to those childish commentsHis original response has since been removed, and the current response to my review was the same as the response to this complaint, which as I mentioned is a lieIf someone really wants to prove they are a good business owner they need to fess up to any mistakes and make things rightHe has cashed my check and clearly has no intention of doing the right thingSuch terrible customer serviceAs a consumer it is my responsibility to inform other's of service I am provided, good or bad.
Regards,
*** ***
Ms. [redacted] was already not charged for 4 clean up charges for her pet defecating in our grooming trailer 4 times during...
the grooming process, nor a cancellation fee. The customer became confrontational during the grooming visit when a paper towel blew out of the sack that we sat outside the door of our trailer containing all the dog feces, until we could dispose of it properly. We cannot leave the dog unattended in the grooming trailer for safety reasons, nor can we leave feces in the grooming trailer for sanitary reasons. We were trying to make the best of a very stinking and messy situation. When an owner becomes confrontational, our policy is to finish whatever we are doing at the moment and then exit the client/provider relationship. And that is what we did. We take great pride in our business and serving Indy's best since 2006. We have 1000's of customers throughout Indy that we love and appreciate.