Magic Buss Computers

Thank you for your feedback I understand Troy was out right away and addressed and handled all your concerns Thank you for your business and I hope you enjoy your cover for many, many, years to come!

[redacted] - As you are aware this is an out of warranty issue We are no longer a [redacted] stair dealer, so therefore it is difficult to obtain the parts needed I am trying to accommodate you buy getting the parts for you or having a [redacted] dealer contact you and handle the service for you If there is an issue that is covered under the warranty I can take care of that for you immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
first due to surguries I have see nerve problems in my haands which impacts my tyyping adverslyfirt,an action I filed earlier this year was dismissed due to the defendants refusal to follow the rule of typing acceptance or rejection.Instead he called me at home all"hail & hearty" and said it wwouldbe repaired forthwithThat was done then about days ago, in a very freakish acciden, as I got off chair to transferr, l lost my balance and somehow was pulled step by chair back down.I was even inside the chairAt the hospitalthey found no broken bones but serious and deep bruisingThe company would not respond.Tried to fix it over the tlelephone.I no longer trust the safety of this equiptment and certainly no faith in their interity.I have also pulled a deep stich and that may put me in the hospital with a serios infectioni no longer want the chair.I want them removed forthwith at their expense ans I do not care if they are resold.then at their expense fill the drill hholes so I can live here, it is obvious I will need to move asap.no one will buy it without a good mainance provider.I do no have it and no longer want them in my home the difficulty I have had with the house may steam from the facy I am an older woman,living alone and a retired LA Superiot court judge.I would never treat anyone so cruelly

Ms*** good speaking with you. After discussing with you more, we will service your straight unit as you are aware the curve unit is working for you. I am glad we could resolve this for you

I HAVE BEEN IN CONTACT WITH THE CUSTOMER AND A RESOLUTION WAS AGREED UPON *** ** ***President

Date Sent: 11/27/1:36:PMAs you are aware we stopped by your home today and the stair lift is working

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]
I HAVE A DOCUMENT INDICATING THE EASY CLIMBER HAS A FULL LIFETIME GUANTEE. [redacted] DROPPED YOU BECAUSE OF POOR MAINTENCCE.NOW THEWHOLE MESS IS IN NORTH[redacted]. THESE ARE NOT PARRTS BUT JUST FFIXING THE SLIDE. ITT WILL TAKE ABOUT AN HOUR.IT IS VERYDANGEROUS FOR ME TO HAVE THIHS MACHINE IN MY HOUSE ,NOT OPERATING, DUE TO HIP AND BACK SURGERY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] - As you are aware this is an out of warranty issue.  We are no longer a [redacted] stair dealer, so therefore it is difficult to obtain the parts needed.  I am trying to accommodate you buy getting the parts for you or having a [redacted] dealer contact you and handle the service for...

you.  If there is an issue that is covered under the warranty I can take care of that for you immediately.

Thank you for your feedback.  I understand Troy was out right away and addressed and handled all your concerns.  Thank you for your business and I hope you enjoy your cover for many, many, years to come!