Magic City Auto Glass, LLC

For my birthday, we purchased a Chevy Equinox. Before we left the lot and signed any papers we asked to have the engine light diagnosed and was told that it was in "learning" mode and there wasn't anything they could do about it. That light went on to cause the vehicle to shut down in the middle of traffic and was also a "commonly known item" on these vehicles. We ended up trading that vehicle in within a month of its purchase and contacted Hanna to refund us the warranty and gap coverage. That was in October 2015. We have just today February 2016 received a check for a portion of the gap refund. So it took 4 months to get a refund they promise you back within 30 days. Getting Hanna to respond to our requests took an act of congress and several official complaints. The only reason the business returned our calls at all is because the internet manager took it upon herself to help us out after we left a complaint on their facebook page saying that if they didn't return our calls we would be calling a lawyer. It's probably not worth attempting to get them to pay the rest of the refund since it took 4 months to get to this point but I would never tell any of my friends or family to go to this dealership.

The representatives, including management, misrepresented the connection of a $32,000.00 vehicle that they tried to sell my. In my opinion they knowingly promoted this vehicle for sale in excellent condition and upon further independent inspection from myself and another car service facility declared the vehicle mechanically unsound and potentially dangerous to drive. Furthermore], during the test drive process I was reassured that my credit would not be ran until I was satisfied with the vehicle and we came to an agreeable sale price. They proceeded to run my credit report without my consent and I am furious about said actions. The operating practice of this car dealership should be reviewed and inspected as they will eventually sell someone a vehicle that not only will cause the consumer additional financial hardship, but ultimately lend itself to a mechanical failure and accident