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Magic Mart 500

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Reviews Magic Mart 500

Magic Mart 500 Reviews (4)

Never have any scrubs come sizes 2x in Christmas design need to add more

Review: June 12, 2016.. my husband and daughter and I visited the local Magic Mart store in [redacted]. They were advertising Drones for sale discounted from 99.00 to 75.00. I was very weary of purchasing the Drone due to the appearance of the item inside of the box. The item looked to be very cheap and the remote looked to be inadequate. I strongly advised my child that this product did not look to be very reliable and that it was over priced due to the material and quality of the product. With much hesitation we proceeded to the checkout and the young man who was working the register assured me that if there was a problem with the product that we could return or exchange as long as we kept the receipt. I voiced to him that I was hesitant for the purchase and with his assurance of returning I bought the Drone. When we arrived at home my child proceeded to install the batteries and charge the product. NEVER AND I DO MEAN NEVER DID THIS PRODUCT WORK AT ALL!!!!!! I felt that we had been scammed out of 75.00 for this piece of junk so I called the store and explained that this product would not fly all it did was flash lights. The blades on the Drone were so flimsy that even if it did lift it would be highly doubtful that it would fly.... but no worries we never go that far. I was told by the person on the phone from Magic Mart to bring the product back for a full return of my money. When My husband and I went back to the store we were informed that there would be no return of money or exchange with the product. I would have to call the number on the box to try and resolve the problem. My husband walked back to the isle where the products were and hanging on the shelf was a sign that said no return and no exchange. How convenient that this sheet of paper was taped to the shelf. I was very upset and the young lady working the customer service desk took my information and said she would call me on Monday 6/20/16 to try and help me resolve this issue. She was very nice and apparently seemed genuinely concerned that we had been scammed out of 75.00 plus taxes for a piece of junk. If that sign had been posted on that shelf ... I WOULD NEVER HAVE ALLOWED MY CHILD TO PURCHASE THE PRODUCT!!!!!!!!!!!!!!!....... My child was disappointed that it was poor quality and did not work and spent her earned savings to buy this product to only be taken advantage of by this business. They should be ashamed to sell such poor quality material items and then try to scam and hang signs when others try to return said product. A young man stocking the shelves that day told me that we were not the first to complain about this product thus leading to the sign being posted. I want my money back for this product!!!!!!!!!!!!!!!!Desired Settlement: I want a refund in full for this product !

Consumer

Response:

I feel that the store is being non compliant wit the refund and that they were aware that this product was junk and from the response from an employee to me directly they posted the sheet of paper they taped to the shelf because others were complaining. I gave them my money in good faith for a product that is worthless and was told at checkout that I could return for a full refund with my receipt after I voiced my opinion on this product and the quality and that I was very weary this product.

Business

Response:

Magic Mart takes very seriously any and all customer complaints. In this case, the issue is that the sales area where the drones are sold is CLEARLY signed that there are no Refunds or Exchanges on them. This is at the request of the Manufacturer. They have asked us not to refund or exchange items because they want to handle all issues. Quite frankly, we have had very few issues with this product. It is selling quite well in all of our stores and the few issues that have arisen have all been handled by the Manufacturer, usually with a new unit sent directly to the customer. In the photos I have attached, you can see the sign clearly state that there are no refunds or exchanges offered by the store on these products. In the next picture you can clearly see that the Manufacturer has clearly printed a toll free number for customers to call if they have a problem with the drone. The third picture shows the area on the shelf where there items are available for sale. Ms. [redacted] purchased the model on the left hand side. The sign is clearly visible in the picture and the store manager is certain the sign was there when Ms. [redacted] made her purchase.We strongly disagree with Ms. [redacted] assertion that the product is of poor quality. We stand behind our merchandise and we honor the Manufacturer's Warranty. In this case the Manufacturer has clearly stated that they will handle all of the customer questions, problems and/or warranty claims.Magic Mart feels that we have honored the both the letter and the spirit of the warranty and ask that your records reflect the same.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am in disagreement with this statement sir. There was not a sign posted on the shelf the day we purchased this item. The clerk at checkout assured us that we would be able to bring this item back for a refund after I voiced my concern at time of purchase. I can assure you that in no matter had there been a sign posted as you are stating would I have purchased this product. Also "your sign" consisted of a notebook sheet of paper being taped to the shelf the day I came into the store was what was posted. I consider this to be very poor management and distaste to posting a sign. Also, I had another employee there that day relate to me that this product was not doing so well and thus led to the sign being posted. I am very disappointed that Magic Mart feels the need to sell such poor quality material and then tries to disassociate themselves with the product when customers learn they have been scammed by poor quality, poor customer service, and poor posting of "your signs". I am very upset that Magic Mart will not refund my money and again I am very upset with your employees. I suggest that maybe training them to not assure a customer to maintain a receipt if they know that a product can not be returned just to conclude a sale. I will also report this business that is producing the Drones to the Better Business as well...... I have been a long time customer of Magic Mart but feel that if my business is so unimportant than the hometown advertising that is being portrayed is nothing more than as poor quality as the Drones that you are selling to your customers.

Regards,

Review: I was going to layaway a 5 piece patio set that was marked down to $147.00 dollars. There was a ticket on it that said layaway from March 11- April 11, with no processing fees. So I ask a male employee how I went about laying it away and he said he would make sure it was in stock and take the ticket to the front. So I waited and he came back and said that the lady over the department was coming that he didn't think you could lay away clearance and I saud well the ticket on it says I can. He agreed and stated that he might be wrong. When she arrived she looked and said you can. It layaway clearance,and I saud the tag on it says I can. She stated that they just layed them around, so I said thats false advertising and she says it's really not and I said it really is. So I said well you can keep it. As I walked off she got the ticket and crumbled it up to throw it away. I looked at her and said don't throw it away people needs to know what they can throw away. She shrugged her shoulders at me. This was false advertisement, the product was misrepresented and I was under the impression I could layaway.Desired Settlement: I want to layaway as stated!

Business

Response:

In response to the complaint referenced above, I have spoken with the management of our Magic Mart located in [redacted]. I was informed that the matter had already been resolved and that on or about Monday, April 13, 2015, the customer was contacted and allowed to put the item in question in layaway as she had desired. Apparently, there was a miscommunication among store personnel resulting in this complaint. I trust the record will show that this complaint has been resolved to the satisfaction of the customer. If this is inaccurate, please don't hesitate to contact me.Sincerely[redacted]AdministrationAmmar's, Inc/Magic Mart

Review: I bought a Eureka vacuum on 03-12-15. The vacuum did not pick up very well at all the first time I used it. The second time it won't pick up at all. It plainly says to bring the receipt back to the store with any return. I did this on 03-22-15 but was told first of all there was nothing wrong with the vacuum. They took it to the back but, did not demonstrate in front of me that it was operational. I asked for a refund and they refused. They told me to call the corporate office but, told me I would have to get the information to do so at my home. I called the corporate office and was told I could not get a refund. I advised the manager "[redacted]" that I would contact the Revdex.com. He laughed and said "that's what you need to do".Desired Settlement: The vacuum was $99.99 plus tax. I would like a full refund.

Business

Response:

In response to the complaint referenced above, I have spoken with the store manager of our Magic Mart located in [redacted]. Below,I have listed the pertinent facts as I understand them:1. On or about March 22, 2015, the customer referenced in the above noted case number came to the store with a Eureka vacuum cleaner as[redacted] for a refund. He stated that the vacuum cleaner "...did not pick up like he wanted it to."2. The customer was told that the policy for our vacuum cleaners was that they must be sent to our repair shop for repair.3. The customer was incomplete at best when he stated in his complaint that "It plainly says to bring the receipt back to the store with any return." The customer does not say who or what entity "plainly says." I believe the customer may be referring to the warranty, which is printed in its entirety on the back of every receipt. I have provided you a copy of our receipt (Exhibit #1) as well as an enlarged copy showing the specific information when dealing with vacuum cleaners (Exhibit #2).4. The Assistant Manager that first dealt with the customer stated that the condition of the vacuum cleaner when it was first presented to her at the Courtesy Counter was poor. It was thickly covered in a brownish colored dust, quite similar to fine sawdust. She said it also had a very foul odor.5. The Assistant Manager took the vacuum cleaner into our back stock room areas. Customers are not allowed in this area for safety and security reasons. She said she had to clean it off on the outside and empty the cup before she could test it.6. Upon completion of her test, she determined that it was fully functional and operated properly. She brought the unit back to the Courtesy Counter along with the cup which contained the dust/dirt/debris that the unit picked up off of the rug that was used for the test.7. The Assistant Manager again explained the warranty to the customer (see again, Exhibits #1 and #2). Our repair service was offered to the customer under the conditions of the Manufacturer's Warranty and store policy.8. The customer would hear nothing of it and became disorderly, slamming his hands down on the Courtesy Counter and DEMANDING a refund. It was loud enough that it could be heard across the front of the store, where it was indeed heard by the Store Manager. When the Store Manager got to the Courtesy Counter, the customer was in the process of verbally abusing the Assistant Manager. The Store Manager interceded and explained the warranty and again offered to have the unit sent to our repair center for inspection and if necessary, repair. The customer refused, leaving the store, threatening to sue the store as well as report the matter to the Revdex.com.9. The position of Magic Mart is that we have done everything in our power to honor the Manufacturer's Warranty and to abide by the Magic Mart's Refund/Return Policy printed on the back of the receipt. I asked the Store Manager about the customer's statement that "it didn't pick up like he wanted it to." She said that based upon the appearance and the smell of the unit, the customer needed a shop vacuum, not an upright vacuum. Unfortunately, we cannot allow refunds and exchanges on merchandise that we cannot, in good faith, present for resale to our customers as "new." Just because a customer may have purchased the incorrect item, used it beyond the point where it could be re-sold and now wants a refund or exchange does not put Magic Mart in the position where we must suffer a loss, especially when the customer has refused the remedies provided to them by the Manufacturer's Warranty and store policy.10. We respectfully ask that these facts be entered into the record and that any summation or judgement by the Revdex.com reflect favorably on Magic Mart.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

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Description: DEPARTMENT STORES

Address: 710 S. College Ave., Bluefield, Virginia, United States, 24605

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