Magic Motors Inc

First let me mention that Miss *** stated that she was not supposed to be here and didn't arrive until late and she also acknowledged that Mr*** was
aware of the need for parking permits yet somehow she still thinks it wasn't her or Mr***'s responsibility to advise the front desk about the additional guest, guest vehicle and ask for another parking permitIs it possibly due to the fac that they had at least people in a room designed for 4?
I happened to be working the front desk when the guest for #***, *** ***, checked inAt the time of check-in, he was asked how many guests in the room and he said no more than I asked because we were handing out pool bands to make sure only registered guests were allowed in the pool areaI also asked how many parking permits he needed as he was allowed to have vehicle parked in front of the building and any other vehicles would have to either park in our back area or in Treasure bay’s lot as we have limited parkingHe said he only needed permit and I again reiterated that any vehicles that did not have a visible green parking permit displayed on the dash would be subject to towingHe assured me that he only needed permitLater Friday night Mr*** called to ask for a fan as it was hot in his roomAt that time the front desk manager on duty took a fan up to the room where he observed many more than people in the room, the door to the room was open and everyone was sitting around drinking and smoking (in a non-smoking room)They were smoking pot and were advised that they could not smoke anything in a non-smoking roomOn Saturday the same guest in *** then asked for extra blanketsUpon seeing several guests sitting around inside and outside of room #***, they were reminded that ALL vehicles without parking permits were subject to being towed as the tow truck drivers are on the prowl during these special events and Saturday nights are always a nightmare On 06/27/*** *** called because her son, ***, was in room #*** over the weekend and she wanted to complain about the deplorable conditions of the room: she said the A/C was not blowing very cold on Friday night, the room smelled and the floor was dirty and they didn’t receive housekeeping service on SaturdayShe also said her son was upset that he was told he was in danger of being towed if he did not keep parking pass in vehicle & if any of his guests’ did not park correctly & have a green parking permitI then proceeded to read the inspection list from the housekeepers over the weekend: 06/25/2016: When they went to *** at 11:30, there was a “No Service” tag in the key slot on the door, then before they left in the afternoon, checked again with guest and was told they only needed some towels and blankets and everything else was good06/26/2016: After guest left, we had to take this room out of our inventory for over a week in order to clean up the human filth left in the bathroom and just about everywhere in the room, the guests didn’t even bother to dispose of the cigarettes and the odor of marijuana was overwhelmingly strongAll of the bedding had to either be destroyed as it could not be cleaned sufficiently or had to be cleaned numerous times before the room was considered rentable At that point Mrs*** made the comment that everybody knows there were more than in the room, that they squeeze as many people in the rooms as they can, they’re just kidsAs she was demanding a full refund Then I was informed that *** *** called to complain that her car was towed some time Saturday night/Sunday morningWhen I asked what room she was in and I was told *** but she wasn’t registered as Mr*** didn’t know she was comingI know we were giving out parking permits as late as midnight on Saturday night to anyone that asked for oneWe were constantly reminding the guests that they needed to be sure they had a green parking permit for all vehicles in their partyMiss *** even stated in her complaint that she wasn’t supposed to be there and that they were aware of the need for a parking permit so I don’t know why she thinks we should pay her fine when we did everything we could to prevent the cars from being towedSince we could tell after they left that were at least people in a room with double beds with a maximum occupancy of *** *** *** Director of Operations Edgewater Inn, IncBeach Blvd Biloxi, MS (228) *** (800) *** *** *** (Cell)