Company's second response below:
From: *** ***>Date: Mon, Mar 14, at 5:PMSubject: Complaint #***To: ***
We're not willing to play this "he said, she said" game anymoreSince we value our reputation, we use good quality, expensive suppliesTherefore our services are not for freeOur ticket indicates that we aren't liable for any items left for over days, but since we have a lot of snow birds, we keep them for up to months and then we donate themIf the client isn't willing to pick up her items, then they will be donated and neither of us gain anythingAnd this will be our last response regarding this matterRegards,
Magic Shoe Repair
Company's response below:
From: *** ***
dir="ltr" "">>Date: Thu, Mar 3, at 8:PMSubject: Complaint ID *** (***)To: i***
Magic Shoe Repair Store LLC
** *** *** *** *** *** *** *** ***
In response to the claim, the policy of the business is to NOT take deposits if the cost is under $40, let alone ask for money in advance for the serviceTherefore, the claim of the customer, *** *** ***, cannot be validIf the customer offers to pay in advance, we mark the ticket as PAIDSince the ticket wasn't marked, then she never paidShe claimed that she was out of town for a few weeks, so she came after the date that was given to pick up her shoesIt is highly improbable that she would be able to remember everything "crystal clear" after that large of a time spanWe have been in this business for years, and that's just in *** ***, with a total of years in this professionWe provide a lot of repairing services such as upholstery and leather refinish; shoe and clock repair; knife sharpening; vacuum cleaners and sewing machine repair etcWe have a lot of positive feedbackPeople come to us from other statesThey even found us after we left from *** ***Snow birds visit us over and over again because they like our services and appreciate our warrantiesBeing in the middle of our busiest season, we may not remember the customer herself, but we will always remember to mark the ticket as paidAlso, since we provide so many services to our customers, we strongly follow our policies so that we can avoid issues such as this oneSincerely, *** *** *** ***)
Complaint: [redacted]
I am rejecting this response because: I was treated terribly by this store in an unfair and unprofessional manner. I am losing both a pair of boots and my money because the man forgot to write paid on my ticket. He did not write a balance owed because I did not owe anything. I went there in good faith and now have to just write it off as a terrible experience. This woman who responded was not present at all during either of the times I was there. I absolutely do remember, have witnesses in the car that also remember, and am just shocked that they would treat a customer this way.
Regards,
[redacted]
Company's second response below:
From: *** ***>Date: Mon, Mar 14, at 5:PMSubject: Complaint #***To: ***
We're not willing to play this "he said, she said" game anymoreSince we value our reputation, we use good quality, expensive suppliesTherefore our services are not for freeOur ticket indicates that we aren't liable for any items left for over days, but since we have a lot of snow birds, we keep them for up to months and then we donate themIf the client isn't willing to pick up her items, then they will be donated and neither of us gain anythingAnd this will be our last response regarding this matterRegards,
Magic Shoe Repair
Company's response below:
From: *** ***
dir="ltr" "">>Date: Thu, Mar 3, at 8:PMSubject: Complaint ID *** (***)To: i***
Magic Shoe Repair Store LLC
** *** *** *** *** *** *** *** ***
In response to the claim, the policy of the business is to NOT take deposits if the cost is under $40, let alone ask for money in advance for the serviceTherefore, the claim of the customer, *** *** ***, cannot be validIf the customer offers to pay in advance, we mark the ticket as PAIDSince the ticket wasn't marked, then she never paidShe claimed that she was out of town for a few weeks, so she came after the date that was given to pick up her shoesIt is highly improbable that she would be able to remember everything "crystal clear" after that large of a time spanWe have been in this business for years, and that's just in *** ***, with a total of years in this professionWe provide a lot of repairing services such as upholstery and leather refinish; shoe and clock repair; knife sharpening; vacuum cleaners and sewing machine repair etcWe have a lot of positive feedbackPeople come to us from other statesThey even found us after we left from *** ***Snow birds visit us over and over again because they like our services and appreciate our warrantiesBeing in the middle of our busiest season, we may not remember the customer herself, but we will always remember to mark the ticket as paidAlso, since we provide so many services to our customers, we strongly follow our policies so that we can avoid issues such as this oneSincerely, *** *** *** ***)
Complaint: [redacted]
I am rejecting this response because: I was treated terribly by this store in an unfair and unprofessional manner. I am losing both a pair of boots and my money because the man forgot to write paid on my ticket. He did not write a balance owed because I did not owe anything. I went there in good faith and now have to just write it off as a terrible experience. This woman who responded was not present at all during either of the times I was there. I absolutely do remember, have witnesses in the car that also remember, and am just shocked that they would treat a customer this way.
Regards,
[redacted]