Magic Star Auto Sales, Inc.

I brought a car last month from Magic Star! I no ask el have back bumper mat replaced and they just glued it on! Asked again when is about came off and they just put in acres with glue over it ! I had to ask the third time and it’s loose and not sure a new one put on. I asked before purchase and was told everything was in good shape! Drive it out out of town and back rm full of black dust ! I took it to get it fixed and needed two breaks and routers on the rear ! Asked about reimbursement and was talked to rudely and unprofessional and no reimbursement! Now in shop for break line hose needing replacement, making a noise! Dealership said I should have had them do it! Why would I if they can’t even replace a bumper pad honestly! My advise is, don’t believe a word they say!

Review: I went up to Magic Star Auto Sales Inc to purchase a car.3/09/14 I spoke to [redacted] the sales manager,we looked at a Chrysler Pt Cruiser that was advertised at 3999.99 he said he could sale it to us for 3600.99(that was later found to be his first lie) with a 90 day warranty . it needed two new back tires,([redacted] said he would replace those) it needed a key alarm thing to unlock your car and etc from outside the car([redacted] said he would put that on). It had a check engine light on([redacted] said it was a bad sensor)so we believed him because he gained our trust in him knowing I had a family. Im 7 months pregnant with a 3 year old daughter.So he was working with us. We drove the car and it sounded good at the time.3/11/14. I went ahead and bought the car with him promising to get us the tires,key,warranty.I ended up paying 4000 for the car.3/11/2014. So I had the car for 2 days and the starter had went out on it, so we replaced that 50/50 with warranty. That day the mechanic told us that the radiator was cracked. we replaced that also. we went to advanced auto to check to see what the check engine light was on for. turned out to be the 02 sensor. we replaced that, the same day the check engine light came back on. the mechanic told us the catalytic convertor is going out. this is all in two weeks time with thirty day tags still on. So in the meantime it took [redacted] the sales manager to just now put the tires he promised on still no key.3/27/2014.So I called to speak to the owner(can't even recall his name)about them selling me a piece of junk. He said that he would buy the car back. that he would call me back within 5 to ten min. I never received a call back. so i'm calling them no answer. finally I get ahold of somebody and they said we had went up to merchant tire and had a bad attitude! I don't ever recall doing so. I mean they were doing me a favor with my tires. So he said with that he would not be buying the car back . I told him what does that have to do with not buying the car? it sounded to me 2 be aDesired Settlement: [redacted]. excuse(and more of a personal issue)) and that was the reason they wouldn't buy the car back. They lied about my character to not purchase their piece of junk car back. They have a nasty attitude not professional at all. Even though they say "AS IS" I feel they knew that that car had serious issues. I wanted to settle with what the owner had told me he would do before I called them back. That was to give me 70 percent of what I payed for the car.90 day warranty only covers engine problems

Business

Response:

hello. we did the best we can for the customer to help them out but they wanted more things and the customer was very rude !!!!

Review: I was attempting to negotiate a price on a used car. The car had paint overspray on a headlight lens. There was clearly some sort of auto body work done to the car. [redacted] the salesman claimed the car had no damage. I asked if he would accept a much lower price for the car on a cash deal. The car was priced at $7995. He had already stated before the test drive if I was considering paying $7500 maybe he could work a deal. In the used car business especially on small lots it is customary to bargain back in forth in all of my experiences. He didn't like my offer apparently. After a few brief dollar amount exchanges I could see we were to far apart on how we valued the car. As I was exiting I asked again what is lowest price was, and this is where my complaint begins...he said with a conceited and condescending tone $7995, "especially for you!" This after he had said he would sell the car for $7800. But what bothered me was the way he said "especially for you!" At that point I had not done or said anything to deserve that sort of verbal condescension and abuse. I think he thought maybe I was far enough away I wouldn't hear him.

I stopped, turned and asked him to repeat what he had just said to me. I could tell by his expression he had meant it just as I suspected he had. But he began back-pedaling and claimed he only meant that was the price for anyone, not just me. He blabbered some other excuses as I was done listening to him and simply exited his dirty establishment. The man shouldn't be in the car business if he reacts this way to an offer on a car that he doesn't like. Furthermore, he was harassing in the mannerisms he used throughout the discussion. I'm certain he wasn't being honest about the vehicles history as well. Mostly he was just plain RUDE!!!

I couldn't imagine being so sarcastic or brash to a customer in a business I opperated. As a citizen I feel any human deserves more respect than this man offered. I want my complaint to be on record as a costumer service complaint with the Revdex.com as well as a letter of apology from the business .Desired Settlement: I would like my complaint to be on record as a costumer service complaint against Magic Star Auto with the Revdex.com as well as a letter of apology from the business owners.

Consumer

Response:

I am writing at your request to clarify my complaint against Magic Star Auto Sales. The real crux of my complaint is not the price dispute but rather the crude and rude manner in which the salesman spoke to me. He treated me with utter disrespect and used dispariging and demeaning remarks toward me. I'm not sure why he did that? Perhaps he was unhappy with the price I offered. However, as your email stated, in a free market society both consumer and seller has every right to offer or state any price they choose for goods. Therefore, as I see it no salesman has a right to be upset simply because they don't agree with a price the consumer offers. I would like to recieve a letter of explaination as to why any salesman would be cross and rude with a potential customer? It simply makes no business sense. In the coming months my family intends to purchase two new vehicles (due to the fact my wife is expecting) as our current vehicles will not meet our needs. So this mans actions very likely could have just cost this business over $35,000 dollars. This is because we plan on buying one used car for $10,000 or less and a newer SUV in the mid twenty thousand dollar range. We currently have the money to make these transactions and do not need any financing so we expect to find good deals with our hard earned money. I will continue to bargan for good deals and am certain that we will meet a car dealer who is much more deserving of our business.

Business

Response:

I had customer by name of [redacted] he interested our vehicle. 2006 Honda Accord E-XL with 92K mile. I posted online and our website for 7,995 he went for test drive when he come back he said the car painted - I said not its clean carfax two owner even though I have the carfax. We go by carfax whatever the carfax say. Then he offer me for 4,000$ I said no book value is over eleven thousand I ask for 7,995 you offer me for 4,000 I refuse his offer - but anyways what ever happen I apologize for everything I respect all my customer.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This man's response is completely untruthful. He is clearly trying to cover up his horific and rude interaction with a customer. The verbal offer I made for the car was $6000. My wife can witness to that. Even if I had offered half of his asking price which he asserted, there is no reason to respond the way he did. Also, the car clearly had paint overspray on the headlight. He doesn't dispute that. He wants to 'always go by Carfax,' because he knows they can't accurately verify what someone does in a back yard garage. To all consumers, my advice is avoid this business at all costs. They have zero integrity.

Regards,

Review: Bought a used car from magic star auto sales for 6k about 3 weeks ago..first 3 days I had the car I had to replace it will a new battery(150.00) and new wipers. I have drove the car less than 300 miles and the check engine light is on and the motor is making a ticking noise. Contacted place where I bought the car and they will not even respond. Not the way a business is suppose to operate. Worst experience ever buying a car. Magic Star Auto sales is ther worst dealership in [redacted] located on 2[redacted] These guys lie just to sell a car! BEWAREDesired Settlement: refund

Business

Response:

We sold a 2007 Mazda Sports Utility VIN NO. ([redacted]) to Mr. [redacted] on 10/4/2015 He came and saw the vehicle checked it all over and test drove it as well and finally after a friendly conversation we decided to sell the vehicle not for $6995.00 which was the original price listed for on line, but for $6000.00 plus a 3-month of power train warranty without an extra charge but he never texted or called us about some issues he was facing with the vehicle by law used cars don't have warranty but he was given a 3-month warranty at the time of purchase after that MAGIC STAR AUTO SALES INC no further responsible for any issues that occurs now or in the future. Thank you very much in advance.Sincerely Yours,[redacted] Sales Manager