Magic Toyota

Mr [redacted] was explained and disclosed the Toyota 2year or mile complimentary maintenance program then informed that he could extend this program to a year or mile program(see attachment) Mr [redacted] declined thissee signature on disclosure form attached Mr [redacted] was also disclosed of any out of contract additions or verbal agreements which he signed The form states "Sold as is" this form in bold letters says "ALL SALES FINAL, NO VERBAL AGREEMENTS would be honored, which he also signed for.I do understand his perception that "the salesperson" told him and Mr [redacted] "didn't understand" but all the documents point to the fact that he was explained the programs by multiple staff members and his signatures on multiple forms stating this Unfortunately after the multiple explanations of Toyota's Program and the dealership paying the charges for two more services with additional explanations of the Toyota's Program, we cannot accommodate anymore services for Mr [redacted] at no charge Mr [redacted] must pay for any future services ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Jasmine K [redacted] Magic Toyota [redacted] March 17, [redacted] Paradise Lake Road Snohomish, WA Dear [redacted] ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service and information that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youThe content of the information described to us about how the Gap In was explained to you is not correctOur dealership in particular does not have, nor have ever had a product that would include coverage in the event of being hospitalized or in the event of a lay off/terminationTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve spoken with the proper department of your complaintOur salesman has no recollection of the claims that are being made, and both parties have copies of the agreement signed upon closing that includes the option chosen, what it entails, and the cost of the packageYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you in the futureThank you again for bringing these matters to our attentionSincerely, Jasmine K [redacted] (customer relations manager)

Hello, [redacted] I am sorry to hear you have yet to receive your refund for the extended warrantyHere at Magic we always strive to do things in a timely manner, this is not what we want for our customersWhat I am going to do is speak with Tracie, who is our office manager and have her update me on what is going on with your refundI hope to get this sent to you as soon as possible so we can resolve this long going issueAgain, I do apologize for any inconvenience and I hope to have your refund to you as quickly as possibleThank you

To whom it may concern, The left rear wheel bearing was replaced by Magic Toyota on Mr [redacted] 's Lexus RXon July 20, when the vehicle had 44,miles The warranty for any part installed is months, unlimited mileage from the installation date I have attached the service part warranty document directly from Toyota that states the wheel bearing was covered until July 20, We would be more than welcome to look at the vehicle and determine exactly what needs to be done to take care of the noise, but Mr [redacted] 's coverage per Toyota ran out over 1/years ago on the wheel bearing Kevin N [redacted] Service Director

Hello [redacted] ToyotaCare is a free general maintenance service that comes with every new vehicleIt is for two years or 25,miles whichever comes first as all the advertising statesDuring your first two years of ToyotaCare Toyota recommends that you get your oil changed every months or miles whichever comes firstThis equals out to five servicesAccording the Toyota’s National History database you have already received all of your free services According to Toyota's records on: 12/23/Magic Toyota performed this service 06/24/Magic Toyota performed this service 08/24/Toyota of Kirkland performed this service 12/14/Magic Toyota performed this service 04/01/Toyota of Kirkland performed this service As you can see you have received all of your complimentary ToyotaCare services that came with your vehicleIf you would like to get records of your service history, please feel free to let us know and we can provide you with a copy Kindest regards, [redacted]

Case #***
To Revdex.com,
This is in response to the letter we received on March 15, The customer states they purchased a vehicle from Magic Toyota in Lynnwood Washington, they are trying to get items they were promised taken care of but are having a hard time getting
things resolvedMichael's Toyota of Bellevue is not part of Magic Toyota as doing business as the customer was told, we are not connected only by an owner and the two dealerships are separateI explained this to the customer, he understood and thanked me for the callI called Magic Toyota for the customer and got ahold of the used car manager, he will get in contact with the customer and get the issues resolved, since we have never seen this customer here at our dealershipThe customer was very happy we were able to expedite his concerns with Magic ToyotaWe consider this case closed
Thank you,
Sheree L***
Guest Relations Manager
Michael's Toyota of Bellevue
Michael's Toyota of Bellevue

To whom it may concern,
I have conducted and inquire on the transaction we received from you for *** ***, file #***
Magic Toyota sold this vehicle as we do all of our vehicles AS IS with no warranty, all warranties would be directly from the manufacture
and not Magic Toyota. I have attached signed documents where we disclosed this to Mr*** on three different occasions during the final transaction Though we inspect every vehicle for safety items such as brakes, lights and tires we cannot see into the future for items that are not found in our safety inspections. This vehicle having over 140,miles would be past any warranty available through the manufacture.
Please review attachments and let me know if I can help in any other way
Peter C***
GM
Magic Toyota

Hello
We apologize for any inconvenience in regards to this issueWe do work with a third party vendor that does our advertising for usIt sounds like they made an error when adding it to our websiteWe do have a clause at the bottom of each of our vehicle pages that reads, “Any agreement is
subject to execution of contract documentsEvery reasonable effort is made to ensure the accuracy of this dataPlease verify any information in question with a dealership sales representative.”

Complaint: ***I am rejecting this response because: I am rejecting the response from magic Toyota because that's not what we have agreed upon Their response was that the agreement was years 25,miles with whichever one comes first come I already knew that before I even bought the car about the promotion that many dealerships offer when you buy a new carThe reason I rejected is the salesman who was also a driver like me selling cars that was promoted by the driving company that we drive for I felt like that was of conflict of interest and he knowingly aggressively trying to sell cars by saying two years maintenance free knowing as a driver how important it wasMagic ToyotaRid of the salesmen after the promotion endedThe manager Keith personally told meHe was going to take care of the remaining of the two years and not to worry and he did so over twice and then another manager said one more and I shall have no more free maintenanceMagic Toyota is trying to say I signed the papers saying this and that but verbal agreement is also an agreement we shook hands and they agreed on trying to sell a carThe promotion was a very bad deal not only for me but for many driversI have talked to several Drivers who could hardly speak English and I will be helping them all so they can complain what happened to them and their situation not only about the maintenance-free but also about getting bad loansI am asking the BBC to help me or direct me into another agency that could help me because I feel like what they did is wrong, I work really hard spent a lot of money on this car I deserve to be treated fairly.Sincerely,*** ***

Mr [redacted] was explained and disclosed the Toyota 2year or 25000 mile complimentary maintenance program then informed that he could extend this program to a 3 year or 35000 mile program. (see attachment) Mr [redacted] declined this... see signature on disclosure form attached.  Mr [redacted] was also disclosed of any out of contract additions or verbal agreements which he signed.  The form states "Sold as is" this form in bold letters says "ALL SALES FINAL, NO VERBAL AGREEMENTS would be honored, which he also signed for.I do understand his perception that "the salesperson" told him and Mr [redacted] "didn't understand" but all the documents point to the fact that he was explained the programs by multiple staff members and his signatures on multiple forms stating this.  Unfortunately after the multiple explanations of Toyota's Program and the dealership paying the charges for two more services with additional explanations of the Toyota's Program, we cannot accommodate anymore services for Mr [redacted] at no charge.  Mr [redacted] must pay for any future services. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

The complimentary maintenance program is directly thought [redacted] not Magic Toyota.  Like all manufactures warranty it is years or mileage which ever comes first.  All warranties and programs were disclosed, given a copy and  signed for by the consumer.  Magic Toyota...

also offered to sell an extended program which the consumer declined at the time of sale.  At Magic Toyota's expense the consumer was also provided two more services for customer service and was informed no further free services would be give as each time we explained Toyota's program to the consumer in detail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I finally have received my refund check in the mail yesterday, March 13, 2017. 
Sincerely,
[redacted]

Mr. [redacted] will be bringing his Highlander in on 3/31 to have Magic Toyota repair the vehicle under the extended contract that he purchased. 
 
Kevin N[redacted]
Service Director

they refunded my money back. they also told me they gave the wrong diagnostic. they were so unprofessional. they were in the wrong. they also told me they would fix the problem, I have not hard from mock ford.

To whom it may concern,
The left rear wheel bearing was replaced by Magic Toyota on Mr. [redacted]'s 2004 Lexus RX330 on July 20, 2011 when the vehicle had 44,666 miles.  The warranty for any part installed is 12 months, unlimited mileage from the installation date.  I...

have attached the service part warranty document directly from Toyota that states the wheel bearing was covered until July 20, 2012. 
We would be more than welcome to look at the vehicle and determine exactly what needs to be done to take care of the noise, but Mr. [redacted]'s coverage per Toyota ran out over 3 1/2 years ago on the wheel bearing.   
Kevin N[redacted]
Service Director

Jasmine K[redacted] Magic...

Toyota                                     ...⇄ [redacted] March 17, 2017 [redacted] 9514 Paradise Lake Road Snohomish, WA 98296 Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service and information that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. The content of the information described to us about how the Gap In was explained to you is not correct. Our dealership in particular does not have, nor have ever had a product that would include coverage in the event of being hospitalized or in the event of a lay off/termination. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve spoken with the proper department of your complaint. Our salesman has no recollection of the claims that are being made, and both parties have copies of the agreement signed upon closing that includes the option chosen, what it entails, and the cost of the package. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you in the future. Thank you again for bringing these matters to our attention. Sincerely, Jasmine K[redacted] (customer relations manager)

Hello, [redacted]. I am sorry to hear you have yet to receive your refund for the extended warranty. Here at Magic we always strive to do things in a timely manner, this is not what we want for our customers. What I am going to do is speak with Tracie, who is our office manager and have her update...

me on what is going on with your refund. I hope to get this sent to you as soon as possible so we can resolve this long going issue. Again, I do apologize for any inconvenience and I hope to have your refund to you as quickly as possible. Thank you.

Complaint: [redacted]
 
As I had stated before, I took my vehicle to another mechanic and it has been fixed. In most case, wheel bearing last 150k miles. In this situation, it lasted 35k miles. I hardly drive this suv and that is why there is such little uses. the only conclusion left is bad workmanship or defected parts.
I am still requesting reimbursement due to bad workmanship or defective parts.
I am rejecting this response because:Sincerely,[redacted]

Hello [redacted].
 
ToyotaCare is a free general maintenance service that comes with every new vehicle. It is for two years or 25,000 miles whichever comes first as all the advertising states. During your first two years of ToyotaCare Toyota recommends that you get your oil changed every 5...

months or 5000 miles whichever comes first. This equals out to five services. According the Toyota’s National History database you have already received all of your free services.
 
According to Toyota's records on:
12/23/2015 Magic Toyota performed this service
06/24/2015 Magic Toyota performed this service
08/24/2015 Toyota of Kirkland performed this service
12/14/2015 Magic Toyota performed this service
04/01/2016 Toyota of Kirkland performed this service
 
As you can see you have received all of your complimentary ToyotaCare services that came with your vehicle. If you would like to get records of your service history, please feel free to let us know and we can provide you with a copy.
 
Kindest regards,
[redacted]