Dear [redacted] , On 1/10/2018, we have spoken to the customer, we have apologized for the delay in regard with her service issue on her Kirby vacuum cleaner and the customer informed us that she received a different vacuum from the service center She gave us her Kirby serial number ( [redacted] ) and the serial number on the vacuum that she received ( [redacted] ) from the service center On 1/11/2018, we called Kirby Company to get information of the serial number that she have given us that wasn't hers, the lady we have spoken at Kirby Company said its not a correct serial number so we contacted the customer to double check if what she have given us was the correct number, unfortunately, she looked at the bottom of the motor unit where she mistakenly assumed that the number she saw was the serial number, so we told the customer that the serial number can be found on the side of the machine where its engravedIn short, she did received her own vacuum with the correct serial number ( [redacted] )The customer did acknowledge that it was her Kirby However, we do take full responsibility on taking a little bit longer with her service issue which we'll make sure to never let it happen again in the futureOur goal is to always provide a prompt, courteous and free service to all our valued customersWe did send out a letter of apology to the customer and we will be sending a year worth of supplies for free as wellThank you very much!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMike did an excellent job and really came through Sincerely, [redacted]
On this date, 1/17/2018, we contacted Tiffany [redacted] by telephone and informed her we will send a brand new Avalir Kirby motor unit She seemed very happy with this arrangement I will send this within business days (brand new factory fresh motor unit)Thank youSincerely,Mike D***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The customer has been refunded and is now satisfiedThank you very muchSincerely, [redacted]
Dear [redacted] , On 1/10/2018, we have spoken to the customer, we have apologized for the delay in regard with her service issue on her Kirby vacuum cleaner and the customer informed us that she received a different vacuum from the service center She gave us her Kirby serial number ( [redacted] ) and the serial number on the vacuum that she received ( [redacted] ) from the service center On 1/11/2018, we called Kirby Company to get information of the serial number that she have given us that wasn't hers, the lady we have spoken at Kirby Company said its not a correct serial number so we contacted the customer to double check if what she have given us was the correct number, unfortunately, she looked at the bottom of the motor unit where she mistakenly assumed that the number she saw was the serial number, so we told the customer that the serial number can be found on the side of the machine where its engravedIn short, she did received her own vacuum with the correct serial number ( [redacted] )The customer did acknowledge that it was her Kirby However, we do take full responsibility on taking a little bit longer with her service issue which we'll make sure to never let it happen again in the futureOur goal is to always provide a prompt, courteous and free service to all our valued customersWe did send out a letter of apology to the customer and we will be sending a year worth of supplies for free as wellThank you very much!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMike did an excellent job and really came through Sincerely, [redacted]
On this date, 1/17/2018, we contacted Tiffany [redacted] by telephone and informed her we will send a brand new Avalir Kirby motor unit She seemed very happy with this arrangement I will send this within business days (brand new factory fresh motor unit)Thank youSincerely,Mike D***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Promised items has been shipped through UPS Tracking number [redacted] was provided to the customer through text messageThank you very much