Magic Valley Oral Surgery

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11959576, and find that this resolution is satisfactory to me Thank you for your consideration and fulfillment of my request.I can be reached at [redacted] to facilitate the refund to my credit card Please do advise how you would like me to proceed to complete the refund process Regards, Julie [redacted]

Starshow Presents (Country USA and Rock USA) has a very strict policy that we have been abiding to for 22 years of business. This is the policy of not offering any cancelations or refunds - making all sales final. With that being said, we would also like to stress the importance of our customers’ experience. Starshow Presents strives to ensure satisfaction with our customers  and to keep a positive relationship throughout the ticket buying process to the last day of the festival. We understand Julie’s frustrations. We will offer a refund of the service charge paid of $52.50. We would like Julie’s son Logan to continue his attendance to Rock USA in future years, knowing the importance of service charges in future years. We appreciate our customer’s business and Revdex.com’s assistance in this matter. If our offer is sufficient, please let us know and we would take care of the refund promptly. Regards, Haylle [redacted]Starshow Presents, Inc.Country USA & Rock USA[redacted]Neenah, WI  54956Ph [redacted]Fax [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11959576, and find that this resolution is satisfactory to me.  Thank you for your consideration and fulfillment of my request.I can be reached at [redacted] to facilitate the refund to my credit card.  Please do advise how you would like me to proceed to complete the refund process.
Regards,
Julie [redacted]