MAGNA Pharmaceuticals, Inc.

Complaint: ***
I am rejecting this response because:
I did NOT request additional work All I asked for was for a minor drain pipe to be replaced The origin of the leak in the pipe was perfectly clear, so there is no chance the request was misconstrued If the plumber/technician took it upon himself to do additional work, it was NOT with my approval I should also note that the job was not done properly and required a second visit from the plumber
Regards,
*** ***

From: *** *** [mailto:***] Sent: Thursday, January 04, 3:PMTo: [email protected]: Hi I am looking to possibly retract a complaint I have been negotiating with the business and it looks like I might be able to settle with
themHow do I go about this if I need toI never received an email stating my complaint was received nor have I received any notification concerning the complaint if there is an ID number or Account number etcIf you could please give me the information I need I would greatly appreciate itMy name is *** ***, I am at ** *** *** *** ** *** The business I complained about is All Week Plumbing and they are in Garfield NJ. I need instructions and an account number of some kind if I need to state the problem has been solved. *** ***

Our company informed the customer prior to doing any work and was told thatthe repair was temporary and needed the control board which is no longermanufactured. We do not lie or cheat our customer, our priority is tosatisfy the customer at all timesAll work that was to be done was explainedto the customer at time of service. If the customer choose to gowith a different company for repairs there is nothing our company can do onthat behalf. We are here to service our customer to the best of ourabilities. We do not appreciate slanderous comments discrediting ourcompany’s’ reputation

Complaint: ***
I am rejecting this response because:
I *AM* the owner of the property, and I have no son This is getting ridiculous, I get scammed out of my money, then you lie to the Revdex.com to cover it up? Great business practice
Regards,
*** ***

Upon going to the customers home we explained that the service call was $we diagnosed the problem and found that the control board was fired and needs to be replaced. We explained to the customer we can give them heat temporarily until we get the board since the have a child at the
home. That is the cost for the service call and repair of $300.00. We explained that the control board needs to be replaced and we would need to locate it and install it, unfortunately as we tried to locate the control board no supplier had this type because it was discontinued because its very old We explained to the customer that the unit needs to be replaced

All Week Preformed the work as per the agreement we have with customer, in fact we did additional work that was not part of the contract, job was completed as per our agreement.We never got a call from the customer regards to the work not being done or completed as per his agreement, the only time
we heard about this is when we received his check back in the mail for a stop payment, I personally called the customer to find out why did he make a stop payment on the check and that when he started complaining about the work, moreover I specifically explained to the customer we do stand behind our work and we guarantee our work, no matter whatever the situation is we will handle it correctly, the customer told me that he was going to discuss this with his wife and get back to me on a date to come and finish the work for him, since then we never heard back from him.We made several attempts to call him which he never answered his callsWe finally got him on the phone we explained to him that we preformed the work and we installed material over his house that we paid for and we expect to get paid for our work but his answer was that he hung up the phone while I am explaining this to him.I don’t feel this customer have any right to make any complain before paying for the work that was preformed even if he have any issue with the work we were willing to go back and correct any issue he have.Again we here guarantee and warranty our work so if he wish to have the work corrected we more than happy to go back and finish the work, but we would expect to get paid once we completed.Thanks

RE:Mr*** ***ComplaintID Number: ***Dear Ms.***,In regards to the above referenced customer, please be advised that our company has performed work at the customers’home thru his warranty company. The customers warranty company did not contact our office regarding the issue with
the boiler. The customer was given a (1) one year warranty on labor from our company which was exceeded at the time he contacted our office. If you should have any questions, please feel free to contact our office. Sincerely: All Week Plumbing & Heating

I am rejecting this response because:what they are saying is not truefirst of all they did not care I have a childthe manager said "who cares if you have a sick child" the charge for fixing it was the initial cost for coming to my house we were told was and the repair for the control panel was going to be the was giving to the tech as a deposit and the tech never gave us a received, or never bough the piece that needed to be fix according to himthis people love to lie and this is not fearat the end we ended up fixing the unit all it was to fix it was a bad thermostat so they don't even know what they are doingor if they do! they love to rip off peoplethis is not acceptablehow much more people they are going to do this to?Not me! at leastcongrats you make dollards to do nothingHow nice is that!! at the end everything is fix and it was not fix by your so call company!

I understand your concern Mr***, you have every right to feel the way you doOzzie, my manager, has informed me that approval was made for additional work from the son of the owner of the propertyWe are not authorized to do any work without at least verbal authorization to do so and we stand by the positive reputation of our company and the integrity of our techniciansWe appreciate your business and voicing your opinions because that's how improvements are made and if there are any improvements that need to be made from the work we had done we will be more than happy to do the work for youIf you have any questions or concerns, please don't hesitate to contact our office at any timeThank you very much and we look forward to do business with you in the future Best regards, Dara R

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I have in fact spoken to the manager, who issued a 20% credit of the 800$+.I have accepted this without further argument.

to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $700.00 + tax which he agreed up and scheduled the service...

for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $100 which my technician also disconnected it to $50.00 which the whole job came out to $750.00 including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaint. thank you

February 25, 2015  BetterBusiness Bureau                     RE:     [redacted]...

[redacted]                        ComplaintID Number: [redacted]  Dear Ms.[redacted], Please allow this letter to serve as a response to the rebuttal complaint filed by Mrs. [redacted] dated February 23, 2015.   Mrs. [redacted] contacted our office regarding a busted pipe, due to the weather conditions.  We explained that the service call is $125.00plus tax for us to go and diagnosed the issue and if the customer agreed to gowith the service or repair, the service fee would be waived.  The customer agreed to the terms. Our trainedtechnician went to the property and diagnosed what repairs needed to be doneand provided the cost of the repair. Mrs. [redacted] refused to have the work done.  We explain to each customer upon calling ouroffice the policy and service charges. We do offer free estimates but it is based on the field of work thecustomer needs done.   Honestly, westrive hard to ensure that every single customer is satisfied and happy.  We go above and beyond to contact the clientafter every service to check customer satisfaction.  I have attached the invoice for your reviewon this matterPlease adviseus as to the status of this matter at your earliest convenience.                                  ...⇄             Sincerely,                                   ...⇄ AllWeek Plumbing & HeatingEncl.

We did the work for this customer almost two years ago, we had our inspection from the town aproving our work that it does meet the town and city requirements.customer had installed a water heater after we installed our boiler and connected to the same chimney and that's what was causing the problem...

with the boiler sg off, we recommended a chimney company for the customer when they went and looked at the problem and confirmed it is an issue with his chimney. customer what us to do work that is not associated with our work and this is just not fair, if it was an issue with our boiler we would of fixed it in a heart beat and without any issue but we will not go back to fix issue not related to our work.

Complaint: [redacted]
I am rejecting this response because: The water heater was already installed when "All Week Plumbing" installed the furnace. The water heater was installed in 2012 after hurricane "Sandy hit New Jersey and the furnace was installed in November 14,2014. And on the receipt it says parts and labor guaranteed for 1 year, furnace for 10 years. So why they do not want to come back to my house and correct what ever is wrong with this furnace?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The furnace started leaking before the one year warranty had expired.  This is a brand new system that should last 20 - 30 years.  The system should not need $1,400 worth of repair after less than a year of use (most of that year it wasn't even used).
Regards,
[redacted]

As we had advised before the price was given before the work started, also a huge discount was applied to the invoice and at the end of the job out invoice states clearly that the work was completed to thier satisfaction and the amount is agreed upon.to top it off of the price wasn't approved before the work started why would the customer make the payment if he didn't agree to it.once again if the customer still having a problem with the work we did, we stand behind outer work with full warranty on the work performed and he is more than welcome to call outlet office and schedule a tech to come back and revisit the problem he have.I feel that customer was treated and charges fairly.thank you

Complaint: [redacted]
I am rejecting this response because: it clearly states on the website that they "give you a 100% accurate estimate-FREE!", if this isn't the case then why advertise it as such.  The "service call" was supposed to go towards the service if the customer decided to accept the cost and services of All Week.  It's completely false advertising and misleading.  All Week should stop misleading their customers with these fraudulent ads.  It's a complete misrepresentation of what they offer.  How could someone charge $133.75, including tax mind you, for not doing anything and being on the premises for less than five minutes and yet claim that they provided a service?  Providing a receipt just proves that they did collect the money from us regardless of what their website states.  Fraud is fraud.  Thank you.
Regards,
[redacted]

thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace her...

system 3 weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance.

We do not have any record of this customer contacting our office.