Complaint: [redacted] I am rejecting this response because: it clearly states on the website that they "give you a 100% accurate estimate-FREE!", if this isn't the case then why advertise it as such The "service call" was supposed to go towards the service if the customer decided to accept the cost and services of All Week It's completely advertising and misleading All Week should stop misleading their customers with these fraudulent ads It's a complete misrepresentation of what they offer How could someone charge $133.75, including tax mind you, for not doing anything and being on the premises for less than five minutes and yet claim that they provided a service? Providing a receipt just proves that they did collect the money from us regardless of what their website states Fraud is fraud Thank you Regards, [redacted] ***
to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $+ tax which he agreed up and scheduled the service for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $which my technician also disconnected it to $which the whole job came out to $including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaintthank you
February 25, BetterBusiness Bureau RE: [redacted] *** ComplaintID Number: [redacted] Dear Ms.***, Please allow this letter to serve as a response to the rebuttal complaint filed by Mrs [redacted] dated February 23, Mrs [redacted] contacted our office regarding a busted pipe, due to the weather conditions We explained that the service call is $125.00plus tax for us to go and diagnosed the issue and if the customer agreed to gowith the service or repair, the service fee would be waived The customer agreed to the termsOur trainedtechnician went to the property and diagnosed what repairs needed to be doneand provided the cost of the repairMrs [redacted] refused to have the work done We explain to each customer upon calling ouroffice the policy and service chargesWe do offer free estimates but it is based on the field of work thecustomer needs done Honestly, westrive hard to ensure that every single customer is satisfied and happy We go above and beyond to contact the clientafter every service to check customer satisfaction I have attached the invoice for your reviewon this matterPlease adviseus as to the status of this matter at your earliest convenience Sincerely, AllWeek Plumbing & HeatingEncl
thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace her system weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance
Complaint: [redacted] I am rejecting this response because: The furnace started leaking before the one year warranty had expired This is a brand new system that should last - years The system should not need $1,worth of repair after less than a year of use (most of that year it wasn't even used) Regards, [redacted]
As we had advised before the price was given before the work started, also a huge discount was applied to the invoice and at the end of the job out invoice states clearly that the work was completed to thier satisfaction and the amount is agreed upon.to top it off of the price wasn't approved before the work started why would the customer make the payment if he didn't agree to it.once again if the customer still having a problem with the work we did, we stand behind outer work with full warranty on the work performed and he is more than welcome to call outlet office and schedule a tech to come back and revisit the problem he have.I feel that customer was treated and charges fairly.thank you
We did the work for this customer almost two years ago, we had our inspection from the town aproving our work that it does meet the town and city requirements.customer had installed a water heater after we installed our boiler and connected to the same chimney and that's what was causing the problem with the boiler sg off, we recommended a chimney company for the customer when they went and looked at the problem and confirmed it is an issue with his chimneycustomer what us to do work that is not associated with our work and this is just not fair, if it was an issue with our boiler we would of fixed it in a heart beat and without any issue but we will not go back to fix issue not related to our work
We do not have any record of this customer contacting our office
Complaint: [redacted] I am rejecting this response because: it clearly states on the website that they "give you a 100% accurate estimate-FREE!", if this isn't the case then why advertise it as such The "service call" was supposed to go towards the service if the customer decided to accept the cost and services of All Week It's completely advertising and misleading All Week should stop misleading their customers with these fraudulent ads It's a complete misrepresentation of what they offer How could someone charge $133.75, including tax mind you, for not doing anything and being on the premises for less than five minutes and yet claim that they provided a service? Providing a receipt just proves that they did collect the money from us regardless of what their website states Fraud is fraud Thank you Regards, [redacted] ***
to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $+ tax which he agreed up and scheduled the service for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $which my technician also disconnected it to $which the whole job came out to $including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaintthank you
February 25, BetterBusiness Bureau RE: [redacted] *** ComplaintID Number: [redacted] Dear Ms.***, Please allow this letter to serve as a response to the rebuttal complaint filed by Mrs [redacted] dated February 23, Mrs [redacted] contacted our office regarding a busted pipe, due to the weather conditions We explained that the service call is $125.00plus tax for us to go and diagnosed the issue and if the customer agreed to gowith the service or repair, the service fee would be waived The customer agreed to the termsOur trainedtechnician went to the property and diagnosed what repairs needed to be doneand provided the cost of the repairMrs [redacted] refused to have the work done We explain to each customer upon calling ouroffice the policy and service chargesWe do offer free estimates but it is based on the field of work thecustomer needs done Honestly, westrive hard to ensure that every single customer is satisfied and happy We go above and beyond to contact the clientafter every service to check customer satisfaction I have attached the invoice for your reviewon this matterPlease adviseus as to the status of this matter at your earliest convenience Sincerely, AllWeek Plumbing & HeatingEncl
thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace her system weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance
Complaint: [redacted] I am rejecting this response because: The furnace started leaking before the one year warranty had expired This is a brand new system that should last - years The system should not need $1,worth of repair after less than a year of use (most of that year it wasn't even used) Regards, [redacted]
As we had advised before the price was given before the work started, also a huge discount was applied to the invoice and at the end of the job out invoice states clearly that the work was completed to thier satisfaction and the amount is agreed upon.to top it off of the price wasn't approved before the work started why would the customer make the payment if he didn't agree to it.once again if the customer still having a problem with the work we did, we stand behind outer work with full warranty on the work performed and he is more than welcome to call outlet office and schedule a tech to come back and revisit the problem he have.I feel that customer was treated and charges fairly.thank you
We did the work for this customer almost two years ago, we had our inspection from the town aproving our work that it does meet the town and city requirements.customer had installed a water heater after we installed our boiler and connected to the same chimney and that's what was causing the problem with the boiler s
g off, we recommended a chimney company for the customer when they went and looked at the problem and confirmed it is an issue with his chimneycustomer what us to do work that is not associated with our work and this is just not fair, if it was an issue with our boiler we would of fixed it in a heart beat and without any issue but we will not go back to fix issue not related to our work