Magnetique

Dear S [redacted] We recently received your complaint #regarding your accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 13, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $on September 27, According to our records the first contact we had requesting the cancellation of your account was on September 28, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy today, we have provided you with a 100% refund on your most recent chargeYou have been refunded $Trans-ID: please allow 3-business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,We recently received your complaint #*** regarding your Magnetique accountWe take complaints very seriously and we hope this response will provide you with additional information. The terms of the offer that you agreed to at the time of your order clearly state that you
were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.As a courtesy today, we have provided you with a 100% refund on your most recent chargeYou have been refunded $*** *** please allow 3-business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Dear B[redacted] We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on September 15, 2017.Per your tracking...

information at www.usps.com using tracking number [redacted] Your item was delivered to a parcel locker at 2:37 pm on September 20, 2017 in EUGENE, OR 97401.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 on the fourteenth day from the date of your order processing for the product." When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancellation of your account was on September 29, 2017 when you called after your end of trial payment was processed earlier that day, we explained we were unable to stop same day shipments or payments. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have refunded you $89.99 Trans-ID[redacted] please allow 3-5 business days to reflect back into your account. I hope this resolves your concern today and I hope you have a good day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Bernadette G[redacted]

Dear Lee,We recently received your complaint #[redacted] regarding your Magnetique account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 08, 2017.When the order for Magnetique Hair...

Growth was placed, additional beneficial services were offered with the option to accept or decline.I see here that you had added Magnetique Biotin to your order when you signed up for the trial. This is an excellent product that many of our customers have great success with and was offered to you at a special reduced price of $42.71. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Per your tracking information at www.usps.com using tracking number [redacted] Your item was delivered to an individual at the address at 4:55 pm on August 14, 2017 in TUCSON, AZ 85741.As a courtesy today I have provided you with a 100% refund on your charge of $42.71 Trans-ID[redacted]. Please allow 3-5 business days to reflect back into your account.Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Dear S[redacted]We recently received your complaint #12414323 regarding your account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on September 13, 2017.The terms of the offer that you agreed to...

at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $89.99 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $89.99 on September 27, 2017. According to our records the first contact we had requesting the cancellation of your account was on September 28, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy today, we have provided you with a 100% refund on your most recent charge. You have been refunded $89.99 Trans-ID: 91173321 please allow 3-5 business days to reflect back into your account.I hope this resolves your concern today and I hope you have a good day!