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MagnetStreet

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MagnetStreet Reviews (3)

We called the customer and left a voice message with the customer service manager's direct line if she wanted to call us back, "saying we would pay for the extra postage for square invite."
invites at each postage versuseach, ozrate$refund to her card. In addition to that we refunded the entire shipping cost ($15) for the extra envelope order *** she placed. TOTAL CREDIT $We produce totally custom invitations and the customer decided on colors and font sizes and approved a digital proof prior to us printing the order. We allow the customer to personalize their order entirely. We printed what the customer approved and she mainly was frustrated by the extra postage cost it took to mail square invitations, which we alert any customer to on our website. We believe we've handled this situation with success and are sorry to hear this customer still notified youTell us why here

I used Magnet Street to purchase our Save The Dates for our upcoming wedding. When the order came the location of where the wedding was going to take place had a typo. I called Magnet Street and they offered to do another order at half the cost. This was not a customer error and the product was un-useable. I would not advise anyone to use this company. Very poor customer service. They throw their hands in the air and say there is nothing they can do and take absolutely no responsibility.

I ordered Wedding invitations, and when I received them after the approval process the font was smaller than approved, and the photo on the back was too darker than approved. Also the post office is charging more to mail the invitations, totaling $1.00. I tried to resolve the situation and get a...

refund for another type of invitations, but they would not exchange. And when I called the person answering the phone hung up on me twice, and then put me on an extended hold time and then to a voice message. I've spent over $500.00 with this company, and they've lied to me and made me incur more cost then necessary.

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