Magnific Nutraceuticals, LLC

We truly appreciate the opportunity to address this matter, as customer satisfaction is our main priority.We do show that the customer placed an order for [redacted] and [redacted] on 2123/for our risk free day trial periodPlease note that we also allow time for shipping and receiptAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offerOur terms do state that if the customer wishes to discontinue with either product that they contact us either via email or phone to cancel within their trial periodThis merchandise shipped on 2/27/with the tracking number [redacted] We received a call post billing 3I16/where the customer requested to cancel all future billings Thp rpprpsAntativp handld thA custmr's rqust, at thA timA of tha call VVA issud a refund of $on 3/27/which we show to be successfulAlso a notification was sent to us that the customer filed a dispute with their issuing bank and at this time where this has been filed we are unable to release any additional credits.We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Case# [redacted] ( [redacted] I Magniflc Nutraceuticals) We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityPlease note that we would have addressed this matter much sooner, had we received the correspondence regarding this complaintWe do show that the customer placed an order for Regal Slim on 9/10/for our risk free 18-day trial periodPlease note that we also allow time for shipping and receiptAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offerOur terms do state that if the customer wishes to discontinue with either product that they contact us either via email or phone to cancel within their trial periodThis merchandise shipped on 9/13/with the tracking number [redacted] and delivered to the address provided on 9/20/We did receive a cancellation request via phone on 10/24/2016, post the trial expirationThe customer called and stated that they changed their mind and requested a cancellationAt the time of the call the customer was already billed for the initial merchandise received and also another full 1month supplyOn 10/24/the customer was refunded transactions of $to avoid a chargeback dispute totaling the amount of $At this time where the customer was fully refunded less any shipping and handling being paid no further credit would be owed to this customerWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

We truly appreciate the opportunity to address this matter, as customer satisfaction is our main priorityWe do show that the customer placed an order for Regal Slim and Regal Trim on 2/22/for our risk free day trial periodPlease note that we also allow time for shipping and receipt
All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offerOur terms do state that if the customer wishes to discontinue with either product that they contact us either via email or phone to cancel within their trial periodThis merchandise shipped on 2/24/with the tracking number *** We received a call post billing 3/25/where the customer requested to cancel all future billingsThe representative handled the customer’s request, at the time of the call the customer was refunded in the amount of $to settle a Revdex.com complaintWe show this refund to be successful on our endIf the customer is not seeing this a fax would need to be sent with proof to 855-853-ATTN: Beauty wrinkle reducer/AlannaWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

We truly appreciate the opportunity to address this matter, as customer satisfaction is our main priority.We do show that the customer placed an order for [redacted] and [redacted] on 2123/2017 for our risk free 14 day trial period. Please note that we also allow time for shipping and receipt. All...

customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. Our terms do state that if the customer wishes to discontinue with either product that they contact us either via email or phone to cancel within their trial period. This merchandise shipped on 2/27/2017 with the tracking number [redacted]We received a call post billing 3I16/2017 where the customer requested to cancel all future billings Thp rpprpsAntativp handld thA custmr's rqust, at thA timA of tha call VVA issud a refund of $89.96 on 3/27/2017 which we show to be successful. Also a notification was sent to us that the customer filed a dispute with their issuing bank and at this time where this has been filed we are unable to release any additional credits.We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Case# [redacted] I Magniflc Nutraceuticals) We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. Please note that we would have addressed this matter much sooner, had we received the correspondence regarding this complaint. We do show that...

the customer placed an order for Regal Slim on 9/10/2016 for our risk free 18-day trial period. Please note that we also allow time for shipping and receipt. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. Our terms do state that if the customer wishes to discontinue with either product that they contact us either via email or phone to cancel within their trial period. This merchandise shipped on 9/13/2016 with the tracking number [redacted] and delivered to the address provided on 9/20/2016. We did receive a cancellation request via phone on 10/24/2016, post the trial expiration. The customer called and stated that they changed their mind and requested a cancellation. At the time of the call the customer was already billed for the initial merchandise received and also another full 1month supply. On 10/24/2016 the customer was refunded 2 transactions of $89.97 to avoid a chargeback dispute totaling the amount of $179.94. At this time where the customer was fully refunded less any shipping and handling being paid no further credit would be owed to this customer. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.