As Steffen says, he was refundedThis isn't a marketing scam, we had multiple issues with ticket vendors and once it became apparent that our distributors were not reliable, we stopped selling tickets to events.I know this does not help Steffen as his tickets have been canceled and refunded but we will not be selling tickets to any more events in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I accepted the business' proposal to wire a refund of $to my bank account (inclusive of the $wire transfer fee)However, I was told by magnises reps that this would take place last week and it is now Sunday and I have not received the transfer or heard more from the companywe can close out this matter once I receive the refund.thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
HiWe had an issue with our payment processor but his refund was issued on December **, as the screen shot showsSean has been refunded in full Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey did refund me Sincerely, [redacted]
Elise has been refunded in fullShe was originally charged in error and due to issues with our payment processor, her refund was delayedHowever, we did issue this refund on December [redacted] as the attached receipt showsPlease let me know if any further information is needed
Per the attached screen shot, the customer has told us that we need to respond to his last message so that he can withdraw the complaintPlease consider this that response he requested
We had issues with our tickets distributor and that is why we weren't able to issue the ticketsWe have spoken with [redacted] and will be wiring her this weekThanks,Amanda
I spoke to Lauren who has refused to be wired a refund and instead has chosen to dispute this charge with her credit card companyThis chargeback has already been filed.We are processing her refund for membership fees which will be received within business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
M*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First off, my name is not KavitaSecondly, whatever system/method/medium of communication Magnises has in place is not reliable in terms of delivering messages as I clearly pointed out in my complaintI sent an email ~ minutes before it was received by whatever platform you sent a screen shot of. With that being said and put into light, this system you implement is the source of this problem as it does not/did not push out the message shown to be sent to me until a point later than that shownBecause of this unreliable system, Magnises should take full responsibility of not being able to deliver this information to me in the form in which I initially reach out to them (E-mail)Taking accountability would be wise in such a case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I'm so sorry for the delayWe sent payment via Chase quickpay - one in the amount of $and the other in the amount of $I cannot apologize enough for the delay
Revdex.com:At this time, I have not been contacted by Magnises regarding complaint ID [redacted] .Sincerely, [redacted]
We went ahead and processed his refund of $It should hit his account within 5-business days
Kavita emailed us and we responded within the hour with information on where the tickets could be picked up [redacted]
As Steffen says, he was refundedThis isn't a marketing scam, we had multiple issues with ticket vendors and once it became apparent that our distributors were not reliable, we stopped selling tickets to events.I know this does not help Steffen as his tickets have been canceled and refunded but we will not be selling tickets to any more events in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I accepted the business' proposal to wire a refund of $to my bank account (inclusive of the $wire transfer fee)However, I was told by magnises reps that this would take place last week and it is now Sunday and I have not received the transfer or heard more from the companywe can close out this matter once I receive the refund.thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
HiWe had an issue with our payment processor but his refund was issued on December **, as the screen shot showsSean has been refunded in full Thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey did refund me Sincerely, [redacted]
Elise has been refunded in fullShe was originally charged in error and due to issues with our payment processor, her refund was delayedHowever, we did issue this refund on December [redacted] as the attached receipt showsPlease let me know if any further information is needed
Per the attached screen shot, the customer has told us that we need to respond to his last message so that he can withdraw the complaintPlease consider this that response he requested
We had issues with our tickets distributor and that is why we weren't able to issue the ticketsWe have spoken with [redacted] and will be wiring her this weekThanks,Amanda
I spoke to Lauren who has refused to be wired a refund and instead has chosen to dispute this charge with her credit card companyThis chargeback has already been filed.We are processing her refund for membership fees which will be received within business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi ***,Apologies for the delay in my response here. This was wired on April *. It should have been received no later than April *.Thanks, [redacted]
This has been refundedApologies for the delay
We processed today to an *** ending in ***It can take up to days for the funds to appear on her statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
M*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First off, my name is not KavitaSecondly, whatever system/method/medium of communication Magnises has in place is not reliable in terms of delivering messages as I clearly pointed out in my complaintI sent an email ~ minutes before it was received by whatever platform you sent a screen shot of. With that being said and put into light, this system you implement is the source of this problem as it does not/did not push out the message shown to be sent to me until a point later than that shownBecause of this unreliable system, Magnises should take full responsibility of not being able to deliver this information to me in the form in which I initially reach out to them (E-mail)Taking accountability would be wise in such a case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I'm so sorry for the delayWe sent payment via Chase quickpay - one in the amount of $and the other in the amount of $I cannot apologize enough for the delay
We processed her refund today to a *** ending in ***It can take up to days for the funds to appear on your statement